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Market Leader in Umbrellas & Shade Cloth. Shade Australia is one of the oldest and most respected companies in the industry.
Reviews 778
Paul G
Oct 06,2023Umbrella was delivered to regional Victoria within 3 days of being ordered. Staff were very helpful and knowledgeable when answering questions about assembly. Bought a Sunranger 2.1 square for home use. Well-made sturdy product. Thanks Shade Australia! If needed, the height can easily be adjusted for home use by trimming the lower section of the pole.
Sue Davis
Oct 06,2023This was a positive experience from start to finish. Great online advice on style and colour and efficient and fast ordering and delivery. Communication throughout the process was regular and the item delivered was easy to assemble and great quality. An excellent customer experience.
Sonia S
Oct 05,2023Easy ordering online & quick delivery. Have ordered twice now.
Christian Smith
Oct 04,2023Bought a sun haven 3.5 cantilever umbrella. Umbrella dispatched and delivered within three days which was great. Umbrella is good quality and easy to use.
Kenneth
Oct 03,2023Goods delivered as ordered and within the advised delivery time.
Mike Edwards
Oct 03,2023Website is simple and easy to understand. I like the concept of the wiggle wire product which led me to your company. We had difficulty using PayPal on your site but I believe the problem may have been in our connection. We used our credit card instead no problem. Looking forward to receiving and using the product for the first time.
Theresa Melody
Oct 03,2023I stuffed up my order & Laura fixed it asap with ease
Patricia Bloom
Oct 02,2023Easy to check details of purchase and connectivity with provider. Thank you
Chook
Sep 29,2023Easy to order & ready to be picked up the same day
Maree Harris Harris
Sep 29,2023good service
Customer
Sep 28,2023Speedy delvery and great product. More colour choices would be good
Laszlo
Sep 27,2023Incredibly fast delivery and really great product!
William Butcher Butcher
Sep 27,2023Great Products, great website and finally great strong long lasting umbrellas!!
Patricia
Sep 27,2023Excellent online ordering and regular communications on the delivery progress and times. Cannot recommend highly enough! This business is first class and other businesses could learn a lot about customer service from them.
Simon Lebon
Sep 25,2023Easy to see what I wanted, easy to order, easy all around.
John
Sep 25,2023I was advised by Shade that my goods were despatched on 12 Sept 23. Here we are on the 25th Sept 23 andno goods have been received. Shjade doesn't respond to my query and the shipping broker KIS fobs me off saying they are only a broker. Toll IPEC who I have been informed are the carrier inform me that the consgnment note number is unknown to them. I guess, I'll be asking for my money back from Shade. Hardly a good place to do business with!!!
Howard Whitelaw
Sep 25,2023I spent hours trying to place the order, before finally getting confirmation. The order form had the "place Order" greyed out so that the order could not be finalized. I have no idea why it should be so difficult. I regularly use online ordering without any problems, so I dont think it was my fault. The order eventually went through but it was very frustrating.
Gary from Camberwell
Sep 24,2023Good transaction and communication with delivery arrangements. No issues.
Deborah Munro
Sep 22,2023Great selection and range of shade options, really helpful customer service and speedy shipping!
Bernadene Carr
Oct 08,2023Very impressed with this beautiful Shelta umbrella. Love that the pole is white instead of black like many on the market. The material is great quality and the Navy stripe looks wonderful. It all looks fantastic quality and high end. The ordering was fast and simple and the Company they use as a courier rings before delivery on the day agreed upon. Very happy with our purchase.