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About Shred-it Shred-it is a Stericycle solution that helps organisations maintain the security and integrity of private and confidential information through document shredding and recycling, hard drive destruction and workplace privacy policies. As one of the largest document destruction providers in the world, Shred-it is working to shape a healthier and safer world for everyone, everywhere, every day through safe, responsible and sustainable services and products.
Why Shred-it 35+ Years of Experience
450K+ Locations Serviced Worldwide
20+ Years i-SIGMA Certified
One-time shredding services
Regular shredding services
HDD & e-Media destruction
Free security survey
Sustainable services
Contact us
Reviews 788
Rachel
Jan 20,2025Lee Johnston responded promptly to info/doc requests. Thank you!
Rebecca
Jan 16,2025Had an issue with payment for services, which was entirely of my own making. Louise Preston dealt with it promptly and efficiently; couldn't have asked for better.
radford
Jan 16,2025Paul Kent the advisor that dealt with my issue handled it with efficiency and was very knowledgeable. He solved the problem and arranged everything making life smooth simple and I could get on with my day. Excellent Service
Jo
Jan 16,2025All correspondence is generic eg I am not a long-term customer as suggested in the Trust Pilot invitation, just a one-off. Sales rep called and emailed sometimes several times a day until I made a decision. I was told that the fixed price included up to 11 bags of material, but the contract said only 1. The sales rep said that it couldn't be changed. The email I was sent to arrange collection was lost among several others, as the subject line wasn't clear. As a consequence, I was not on-site on the day of collection and was charged the same amount again to arrange a second collection, After collection, I was sent another invoice requesting payment! I can't speak as to their efficiency in shredding, but for the rest, I'm not really impressed
Marcela Rojas
Jan 15,2025My enquiry was resolved promptly and professionally. Lee Johnston was very professional and helpful.
LHC Lab
Jan 15,2025I would like to thank Harry Moore for his excellent customer services.⭐️⭐️⭐️⭐️⭐️
Mrs M Johnson
Jan 15,2025All was fine except having to wait two months between payment and collection.
Nadine
Jan 15,2025Booked a one-off collection and signed an agreement only to find the collection service was available in our area on Mondays only - one of our home-working days. Had to arrange for staff to come in to be on site so the collection could take place. The job was duplicated on the Shred-it system, so two invoices arrived - another phone call to sort that out. The collection day itself went well and I like that the collection bags are recyclable too. Everybody I spoke to was helpful but the whole end-to-end process could been a little smoother. Currently awaiting certificate to show proof of destruction of materials.
customer
Jan 14,2025Customer service is absolutely spot on - extremely helpful and friendly even when faced with an unusual request.
Orlene
Jan 14,2025Shred It personnel he arrived on time. Very swift, efficient and professional as always. Good service and highly recommend.
Amy
Jan 14,2025I spoke with Jamie Marshall this morning who was very professional, friendly and efficient. Couldn't be anymore helpful. Thank you so much
Wainfleet Care Home
Jan 13,2025Very helpful and friendly driver with good customer service skills
Julian Sanders
Jan 13,2025Fast service, competitive pricing and really helpful advice over the phone.
babble.cloud
Jan 08,2025Wow You guys have done something right! Past experience with Shred-It was a nightmare/ this time - easy to get hold of and to get the matter sorted. Andy was super helpful - 10 stars to his customer service!
Clare Gates
Jan 08,2025I arranged a one-off purge collection several weeks ago and had to pay 138.60 in advance for this as yet unproven service . Today is the assigned of collection day and I have been waiting in and had heard nothing so chased up the company by phone. They told me that a courier arrived this morning just after 8 am and left as we were not responding. My husband and I were here at that time as was my very vocal dog so I find this hard to believe. I had no prior warning that the courier would arrive at that time and no text reminder or email since 19th December from the company. Now apparently I have to pay the whole fee again. This is shoddy and exploitative in my view. My biggest gripe is that the agent I spoke to casually informed me the the ones was on me to provide them with a phone number unprompted if I wanted to be kept informed about the status of my service so effectively this is all my fault. At no time did they ask me for a number. They were however very much more communicative when chasing me to pay them. I will not be using them again
Chris
Jan 07,2025Request sent for change of collection date on Customer Portal this morning. Just after lunch Lee Johnston replied and had already contacted the depot and arranged for the date to be amended. Great prompt service, thank you.
Natalie Jones
Jan 07,2025Shafaqat Shaikh was so helpful with my issue and took the time to listen and resolve my issue.
Diane Anderson
Jan 07,2025Collected when they said they would. A one off purchase/service.
Mr Gordon Ewen Innes
Jan 07,2025I am now disposing of historical business records from my home address. I have good roadside access to my house and garage, so it was great to clear some dated business papers. I have used Shred It on i believe 4/5 ocassiins now, great service from initial telephone booking thru' to the actual collection process. Highly recommend!
Lynn Brookes
Jan 23,2025The process was very easy and everything went well, all the staff spoken to were polite, friendly and helpful.