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Reviews 205
Mr & Mrs Green
Dec 03,2021Kit has arrived on time and in good order. But I have emailed a query about why there are four lengths of wood as part of the delivery, which aren’t included in the fitting instructions or video? We sent this on Monday and it’s now Friday when I planned to fit the wardrobe, and no response. Guess I’ll have to make it up as I go along?! Just had an email within 8 minutes of posting the review and they explained exactly what I needed. Also that they hadn’t got a copy of my email, hence no reply! That’s more like it, happy to change to 5 stars now.
si
Dec 02,2021Great smart product. However the guide to install soft close wasn't great. Think there needs to be a video to show exactly how the fit.
James Hipkin
Nov 27,2021We ordered Spacepro made to measure sliding wardrobe doors and Spacepro Aura internal components. The design is very good and easy to assemble for the average DIY er. They have made a great difference to our bedroom. For some reason the invoice showed I had been overcharged so I phoned up customer care and once they had checked my query they gave me a refund. They were delivered promptly with advanced phone calls and the guys who brought them couldn't have been nicer. We bought them through B&Q who are the cheapest althou with every order no mater what size they charge £60 delivery. Other companies give free delivery but the product is over product is over priced.
Simon
Nov 17,2021Having input our dimensions into the website, imagine our dismay when the doors we had ordered had been reduced in width automatically to 'compensate' for the liners we'd included on the order. The design of the top runner left a lot to be desired, since it failed to mask the sliding mechanism effectively; simply extending the front vertical section by 2-3cm would improve the overall finish immensely, but there were no options for the range we ordered. Overall very disappointed and won't be using this website again.
Graham Briggs
Nov 14,2021Great price, quality and delivery service
Lukasz
Nov 13,2021Quality is below average nothing has been accurately measured assembly instruction not very clear definitely need reviewing I was expecting better quality for this price
Debs in Surrey
Nov 08,2021Excellent service and product. My customised wardrobe doors were made and delivered much earlier than I expected. less than 1 week of placing the order, I received notification of a delivery date. They were delivered within the notified delivery slot and the delivery guys brought the doors into the house and stacked them exactly where I asked. The doors themselves are of a very good quality and fit perfectly to our spec. I honestly couldnt be happier.
Anthony
Nov 08,2021The wardrobes are lovely. Customers services really good when I reported a few issues. The only negative I have is there is no where to grip the doors to open them. You have to push the panel itself which is quite hard when pushing one door behind the other.
Alison
Nov 02,2021Good communication from the outset. Doors delivered in good condition at 6.30am! Easy to fit and absolutely delighted with the results! Wish we'd ordered sooner.
Holly
Nov 02,2021Absolutely shocking service. Doors come far too small, after speaking to 2 different people in customer service their response does not make sense. Have had 2 carpenters round to look at theses and re measure the space provided to make sure I made no mistake both have been here all day and have cost me. My measurements are bang on so the shortfall is a mistake on this company’s behalf. No materials provided cover the shortfall. Unable to even pack out the difference I can not use these doors which is money down the drain. The quality of the doors were chipped and mirror scratched. For doors this price this is not something I would expect either. DO NOT BUY FROM THIS COMPANY, BAD QUALITY AND AWFUL CUSTOMER SERVICE!
Jax
Nov 02,2021These doors and the order process are ok but could be better. The exact measurements for the rail needs to be added to the order form as it is they ask for approx measurements for the doors then cut the rail using these, we had to try to trim off 2 mm to allow the rails to fit, not easy with a hack saw when they could have been done at their workshop with the correct machinery. The soft close is too aggressive for the doors and almost pulls the door off the rail so not able to use. The instructions are for several models making them difficult to follow. The header rail is not long enough to cover the top of the door leaving the he track exposed. Would I purchase again, probably not 🙁
Mrs Fishwick
Oct 07,2021Ordered wardrobe doors from B&Q - specially made to my sizes. I received the items within 10 days. Excellent delivery people. They were due between 7am and 8am, and arrived at 6.50am and were gone before 7am. The text had said they would have to leave outside and I freaked as I am unable to move the items. But these two men were great and brought the goods inside without any problems. Not sure the 'office people' know what they are doing though as that afternoon I received an email, and two phone messages saying as my items were unable to be delivered on the specific day (due to the diesel shortage) they would now be delivered on the following saturday. I did receive them, at the allotted time so not sure why I was called etc. Also 2 days after delivery I got a text saying I only had 72 hours to get back to them to say if anything was missing or damaged. Unfortunately that wasn't enough time for my son to check the order, so they will still get a call to say if I'm missing something. You can't tell a customer 48 hours into a 72hour period that their time is running out. What sort of customer service is that?
Robyn McWilliam
Oct 04,2021Really good quality- a lot better than expected. Very impressed.
Martin L
Sep 27,2021good product, delivered well in advance
David Quarmby
Sep 14,2021Some instructions were vague,on the soft close pin,where the allen key fits,otherwise good.
Clare Hogarth
Aug 22,2021Love my wardrobe doors ! Look great in my newly decorated bedroom.
Debbie
Aug 16,2021Ordering and delivery brilliant, putting it together terrible. Instructions are very poor with very little instruction on how it goes together and what it should look like. The video on line is conflicting, with one minute telling you to lay the frame on the sides of the wall and floor, then it changes to have no frame on the walls or floor?? What is correct? No measurements on where the top frame should be to the doors. No description on how much carpet needed to be cut to make the doors slide, No description on how the frame should sit. The frame we received all four sides are the same size, meaning that the two sides are too long and the top and bottom are too short. Our doors are too small in height for the size of the aperture we input into the measurements requested on line. We have had to pack it out by 2 inches. Poor quality on the middle sections on the inside are not painted just rubbish fibre boards, For the cost of this product my expectations have not been met and I am very disappointed.
customer
Aug 14,2021Product seems fine but delivery was awful with us informed they could only deliver Thursday and the driver would contact day before and he told us delivery would be Friday. Communication needs to improve massively!! In response to the reply, we were informed they could only deliver on a set day, a Thursday. We booked this time off work to ensure we were available. When the driver contacted us, he said he would be delivering Friday morning. After explaining the above, he told me I should have been told it was a 2 day run, and that he wouldn’t be in our area until Friday morning. He then contacted me late Thursday, and was able to deliver post 9pm Thursday evening. However, there was clearly a breakdown in communication between yourselves and the delivery company, that would have resulted in our package being left outside had the drivers luck not been on our side on this occasion.
Martin
Aug 11,2021My wardrobe sliding doors look lovely. They are well made and packaged and slide smoothly. Four maximum sized doors were a challenge for me to fit on my own but a hand from my wife to lug them up the stairs certainly helped. Due to uneven ceiling and uneven floor they took me quite a few days to fit but the finished job looks great.
Innovation Way, Woodhouse Mill, Sheffield , S13 9AD , Sheffield , GB
http://www.diy-spacepro.com
John
Dec 05,2021Doors arrived earlier than expected and fitted with no problems.