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Reviews 968
Mr Michael O'Connell
Aug 11,2022I purchased a tympanic thermometer and it works very well. Defiantly recommend it.
Mr Nigel Clare
Aug 09,2022Excellent service and great value for money
Will
Aug 02,2022Above and beyond service, thankyou very much!
Percy
Jul 21,2022Ordered prep safety razors Received a totally different type Not the same as advertised
customer
Jul 12,2022Excellent service as per usual. Thank you.
customer
Jul 12,2022Excellent and prompt service, couldn't have asked for an easier process.
David Lillico
Jul 06,2022Excellent! Ordered one day and the items were delivered the next. Thanks
Mr Brown, Aberdeenshire
Jul 05,2022Phoned for advice on what item to purchase then placed an order online. One item not in stock (website currently does not give any stock indications) and the other arrived and is not suitable for the application for which we sought their advice. Very disappointing and frustrating, now looking elsewhere.
customer
Jul 03,2022Room for improvement loads of improvement company does not seem like it used to
RB
Jun 29,2022Despite being a customer since the conception of SP around 30 years ago I rarely now use them as the service has become so poor, mainly around stock holding. So here's my latest experience; I order a Pax bag in May, to be told its not in stock, and they only buy in to order, I don't see this as a major issue as the delivery time is quoted as three weeks. Bearing in mind though that a bag is a non perishable, non date critical item, so the question is WHY don't they have it in stock (?), apparently its not "new" company policy. So around 5/6 weeks passes with no bag, but also frustratingly no update on the order either. So I call today to establish when this item will come into stock to be told September. Around FIVE MONTHS from the time of order. Yet again you let me down... This time, last time, its becoming every time...
Bogdan Radulescu
Jun 20,2022They don't mention the fact that they don't have the products in stock, then when you ask for information about the delivery date, no one replies to emails sent to the address sales.
Greg James
Jun 19,2022Awful. Previously good service from this company turned disastrous. Items appear on the website, but actually aren't in stock or have been discontinued. Staff can't be bothered to update the website. Two large orders eventually refunded after complaints, the attitude being they would keep our companies money and send out the order "in a few months" if it becomes available. On the few items I did receive, took a very long time to arrive and this was blamed on the courier, however when the box arrived, underneath the address label was another address label that was incorrect. When raised a complaint and asked to speak to a manager, had an email back saying that I should expect delays "as there is a war on". Eventually received refunds. Would strongly advise caution when using this company, there are so many other excellent services out there, had the customer service been better, our company can overlook delays and item shortages. Update: Regarding the below reply. You had more than enough opportunity to contact me after a I requested to be contacted by a manager or complaints representative. You did neither, too little, too late now. My company will be avoiding sp services from here on.
Laurence Johnson
Jun 09,2022Would be nice if all the stuff I ordered turned up and someone replied to my email. Never had a bad experience previously.
Simon Dennis
Jun 08,2022Item showed as in stock, ordered, paid, heard nothing back for days. Had to chase and item wasn’t in stock. Def not like SP used to be when it’s founder was there!
Miss Franey
Jun 01,2022Helpful professional service.
Richard
Jun 01,2022Some items on back order and when I called to check lead times the staff confirmed they don’t ever actually stock the items in question so I paid for next day delivery for nothing. The website should make it clear if items aren’t available next day. Not impressed.
J Walsh
May 30,2022Advertising Stock levels which they are aware they do not have, Trying to get a refund has taken over two weeks, Poor contact with the team at SP Services each blaming other departments. The overall process has taken over a month and is still not resolved
Will Budd
May 19,2022Very friendly and helpful customer service. Although they couldn't price match a product for me from another site they got it as low as they could which was amazing.
A Mikes
May 13,2022AVOID! When you shop or sell medical items, it means they must be available if there is an option to buy is enabled. They waste your precious health and time! Two orders were placed and none were in stock, wasted a week! Very, very disappointed.
Lochtay
Aug 13,2022Great kit refill more than enough for a family. Good value and quality.