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Reviews 968
Lainie
Jan 11,2022I still have not received my stethoscope nor an answer to my email. Disgusting setvice
Stuart Hazard
Jan 06,2022Brilliant service from order to delivery. Quality products. Stu
customer
Jan 06,2022the service was fine however I still haven't received a vat receipt as yet.
customer
Jan 06,2022I’ve used SP a number of times now. Always a stunning service.
mr r l davies
Jan 05,2022Good to shop easy to sign up to and generaly a fantastic service and delivery
customer
Jan 03,2022Excellent and prompt service
Loyal Customer
Dec 24,2021My ambulance station has been waiting on an order we placed for parabag bags on your website over 3 months ago. You do realise your customers are in the emergency services and don't expect to be kept waiting? Amazon can deliver within 12-24 hours, DS Medical, Medisave and Medtree all deliver in around 1-2 days, what's your excuse that's unique to you and not them? Seems like all the recent reviews show that things have gone downhill since lots of the old staff like Jane Wilson have left the company. We have always relied on SP but not any longer.
Anne Cameron
Dec 23,2021So, ordered books for Christmas the money was taken on the 23rd November £22.50. No communication from the company and they have my payment, what's going on
Jean Hitchins Morgan
Dec 11,2021I placed my order on the 1st of December 2021. Today is the 11th of December 2021. Doesn't appear it has been dispatched let alone delivered. Very disappointed.
Ken
Dec 11,2021Waited a week for my delivery only to find out they don't have my products in stock and won't have for many weeks. They didn't contact me, I had to chase them before finding out. Apparently the website doesn't show live stock it just a catalogue and therefore if I need something 'I should have called before placing my order to check availability'.......all good, but they took my money despite not being able to fulfill the order!!
customer
Dec 10,2021Not stocked. Communication not so good
customer
Dec 09,2021I was missing an item. I have emailed twice to chase it up and still no reply.
Craig Harris
Nov 26,2021Poor customer service again we have stopped using sp services
ashleyroffe
Nov 26,2021I bought items on 10 July. I was told two items were out of stock and I would receive the bandages in August and the Parabag in September. I contacted them at the end of September as I had not received either. It is now the end of November and I have still not received these items and they make no attempt to keep you updated. In addition to this, I have spent a total of around £550 with them since early 2019 and there is not one loyalty point on my account. I have been very patient, but this is too appalling to bear.
John
Nov 16,2021Ordered some items two weeks ago. I needed them in a hurry. 1. I rang them up as college of paramedics state to get discount only to get someone not interested in taking my order over the phone but told me to do it on the net ! 2. I placed my order for a couple of items whilst also ordering items on Amazon and the Resus Council. The items from Amazon came next day the Resus Council books 2 days later. 3. I have heard nothing for nearly two weeks from SP Services so rang them to find out they dont even have the items in stock! What ? Really? You never thought to tell me that? Your customer service is apauling! 4. Both the items I ordered were out of stock with no clear date of when I would get them. One item apparently still being shipped from …..? The other item a book they apparently cant get…..! And just when were you going to tell me? You know, in most areas of business this is shocking enough but in the emergency care business this is just not good enough. Now, I even asked for alternatives to the SP product I had bought, yet there was non , no different colour etc…. Now if you were SP Services would you not say I’m really sorry can we perhaps offer you an alternative bag at no extra cost or can we perhaps do something as you have been messed about ……nothing! Yet again poor customer service. I told the person on the phone I could only put this on social media , so SP Services had the chance to reply to this problem at the time. So, if they now reply with an apology, sorry apologies aren’t good enough. Ive been waiting for the order when I could have bought similar and cheaper from other sources. I provide emergency medical care and do my utmost for my patients, its a shame SP services doesn’t do the same for its customers! I have a choice where I purchase…..I will think long and hard before I consider SP Services again…. Edit in response to SP Services. 1. you could have said we dont have this item (bag) but you have lots of others ...but no my guess is as they may be slightly more expensive ... 2. you never tried you didnt even care when i rang you....you fobbed me off to the website ...so to be clear is the College of Paramedics wrong to say ring you...? in which case you need to get your act together and sort the details out.. it really does smack of a lack of care...everyone knows your not exactly cheap so perhaps think you might have good service unfortunately this isnt the case is it!
customer
Nov 04,2021A torch I ordered with my medical supplies is yet to arrive!!!
Macphee
Nov 01,2021Good website to order from
Catriona
Nov 01,2021Has everything But expensive
Alan Robinson
Nov 01,2021I have not used SP Services during the pandemic as most of the work I do was cancelled. Whenever I have used SP Services I have found the customer service person to be extremely polite and knowledgeable about the products they sell. To me that is 5 star service
Customer
Jan 11,2022Brilliant products and service, quick delivery