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Reviews 877
Robby
Feb 14,2017I have had to deal with customer service multiple times and they have always worked quickly to resolve my issues. I have purchased for new projects and also ordered replacement parts for old projects and every representative I have worked with has always been very knowledgable about what I need. John Mera has been excellent in helping with my returns and always quickly connected me to a sales associate for proper replacements/substitutions. I have also been very happy with the materials we have received as they look great and function very well.
Jim Koenig
Feb 14,2017Product looks freat in the fire pit
Bradley Purvis
Feb 13,2017I ordered some blues colored polished glass to add to my new contemporary fireplace. Product arrived in good order and they look terrific whether the fireplace is on or off.
Geoff
Feb 12,2017Work greats. Looks great.
Chuck
Feb 11,2017I ordered a 24'' burner ring for outdoor fire pit. Ordering was simple and effecient. When I reviewed my order confirmation, I noticed the shipping address was incorrect. I initiated a "chat" with customer service. After providing my order number they were quickly able to change the delivery address on my order. It probably helped that I noticed the error almost immediately after printing and reviewing my confirmation. I tried to edit the order myself but was not able to do so - that's when I contacted customer service via the chat feature on the website. While all of this was unfolding, I received a message that I might need to change the size. I asked my chat helper to hold a few minutes while I confirmed the size. They waited about 5 minutes while I double checked and fortunately did not need to make a change. The fire ring was shipped that day and I received it at the correct address two days later as scheduled on my original order
Lynda Wilburn
Feb 11,2017Spoke with Kim ext 103. She was so helpful. I receive discount and charged to Amazon!!! Super good prices and service now when I get my fireglass I will rate it also!! Thanks
Fernando C
Feb 09,2017This summer I'm hoping to build my first fire pit in my backyard Starfire Direct gave me the most knowledgeable information and accessories I was looking in creating in my backyard Paradise....to be continued.
Cheryl Fagan
Feb 09,2017The web site was easy and informative. We were able to select the gas logs and any other necessary items quickly. Delivery was fast, and the set up was simple with the directions provided.
happy customer
Feb 09,2017The glass was exactly what I was wanting and was delivered in a very timely manner. Thank you!
jan
Feb 08,2017Gorgeous!! Cleaned gas log fireplace, put burner and gas logs back in and spread diamond beads all around. Easy! Just be careful about the existing soot!!!
Jenny Oaks
Feb 07,2017Starfire Direct followed my order from the company shipping it to me and kept me informed on it's progress. I will use them again. The logs are amazing and my customers in my restaurant are very impressed with them.
justin grande
Feb 07,2017The product was what I expected, the tracking and delivery were not. I did not receive a tracking number and the delivery was delayed a few days. Once everything arrived it was fine and the customer service was helpful. Had I been in a rush it would have been different.
Karla
Feb 07,2017Spoke with customer service and explained that just a charcole brick in a fire pit was too drab. She directed me to the reflective glass. So very pleased with the "Bling" in my back yard.
Dale
Feb 04,2017Our sales person Kim was very knowledgeable and professional. She went out of her way to answer all of our questions. She had a great command of the products and sought an upgrade in accessory when the item associated with the sale was out of stock.
Tim
Feb 04,2017Really love our firepit and its dependability!
Rich Reasons
Feb 02,2017I have managed hundreds of home improvement projects large and small over the years. Without question, my experience with Starfire Direct ranks among the best I have encountered. Their staff is friendly and committed to serving the customer. They coached me through a fire pit build process flawlessly and gave me the guidance, support and materials to complete the job on a tight budget and timeline. I am really happy with the outcome and I will look to them first when I have another project in the works.
Jennifer Sanger
Feb 02,2017Extremely happy with the ½ Starfire ultra clear glass. The price was highly competitive, the glass arrived in just a few days and it looks amazing in our fireplace. Great experience!!
Irene
Feb 01,2017Great product! Timely delivery. The green firepit glass looks absolutely beautiful in our fire pit.
Tom Markuszka
Jan 30,2017I am hopefully nearing the end of a frustrating experience after purchasing fire glass (nice), H burner (functional) and manual safety pilot. After many conversations with both Starfire and the manufacturer, I cannot get the pilot to work and have returned for a refund. Customer service is easy to reach but rarely can they actually provide service. They are polite but don't seem able to take care of my issues whether they are technical or administrative. At this point I would just like to move on.
42168 Remington Avenue, 92590, Temecula, US
http://www.starfiredirect.com
Patrick Bambrola
Feb 14,2017I was taken very well care of by Kim. She is very knowledgeable on products they offer. Placed my order got my receipt in minutes of order placed. Great place to work with.