Surespa Ltd

4.5 (613 Reviews)

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Surespa Ltd is The an on-line retailer of hot tub chemicals and accessories. We have a complete range of hot tub water treatments, spa filters and accessories available and promote non-toxic, environmentally friendly water treatment

Reviews 613

4.5

Out of 5.0

Mr Steven Savidge

Sep 01,2019

The product is great but having paid about £50 extra for delivery within 15 working days it did not arrive until a week later than that. I emailed HottubsUK to ask if they would be refunding the extra charge for express processing but unfortunately they have not even replied hence only one star.

Ivor Childs

Aug 28,2019

Bought a Hot tub cover which is perfect for my hot tub, only problem was told it was being delivered on a Friday then a day earlier and it arrived the next Monday, They had vehicle problems but should have let me know.

Trudi

Aug 22,2019

Excellent service, delivery guy could not have been more helpful, cover just a bit lighter and slightly flimsier than we had expected. It is a perfect fit and really insulates the tub very well. We would recommend, price was very competitive.

Julie Gillam

Aug 20,2019

Good all round. Helpful and informative pre sale. Rang when said would. Delivered when said. Goods as said. After service very helpful when rang and asked questions. Excellent!

Mrs Ward

Aug 19,2019

Super quick delivery, useful information on website. All good.

Roger

Aug 16,2019

Rang up to track progress of delivery via Hermes as I have had a number of issues with then before. Anyway I Got a very stroppy lady who answered the phone in the Customer Care team. It took 5 working days to arrive which is simply ludicrous for a courier company with a delivery in East Sussex and not Outer Mongolia ! Hermes delayed the parcel by 1 or 2 days and I could not an explanation as to why that was despite my attempt to do so! The customer care lady actually had the gall to put the phone down on me whilst I was talking which is an utter disgrace in my view, she was not prepared to listen, she clearly has grown a pair! This is why people choose Amazon to do their shopping as I have never had an attitude problem with amazon. I was not rude so no justification to stop listening and put the phone down ! No doubt they will respond with some cock and bull story trying to wriggle out of their appalling behaviour ! I would avoid use these amateur online retail store. No vet ever had this issue before ! Free delivery means a long wait so check first before ordering, my order value was £110, You have therefore lost my business in the future!

Graham House

Aug 14,2019

Great products, easy to use web site and fast delivery,

Mr Peter Longley

Aug 09,2019

all as described with fast delivery

SOUTHCOTT

Aug 06,2019

Excellent made my order and delivered on time very good company

Robert Engelund

Aug 02,2019

Hurtig leveringstid. Filter lidt tynde i kvalitet. Ikke pakket godt nok .der var væske udslip i kassen, samt låget var gået af den en wellness, så der var små krystaller i hele kassen. Låget skulle have været gjort fast med tape. Så dårlig indpakning .

Ivor

Jul 31,2019

Product arrived when they said it would.

Adrian Hutt

Jul 29,2019

Prompt, no-fuss service and clear web-site for ordering

Andrew Mcbride

Jul 23,2019

Good price and speedy delivery does what it says on the tin.

Christopher Kelly

Jul 23,2019

Good service but a product was delayed longer than advised

Dave Sheppard

Jul 18,2019

I bought this thinking life would be easier as you don't have to keep messing with the chemicals. Well, having cleaned the tub and filled it with fresh water I added 1/3 of a bottle of water conditioner then the water went cloudy. I kept putting the tablets in and after a few weeks it did clear. However it has a green ting to the water ? I was NOT asking for advice just giving you my findings.

David C Curtis

Jul 17,2019

Excellent service

tanya smith

Jul 11,2019

Happy with the service 5*

Anna Taylor

Jul 09,2019

Hot tub lid is great, fits well. But paid extra for the faster delivery service and it was a week later than paid for with no offer of a refund, just an excuse that they were busy!