Surespa Ltd

4.5 (613 Reviews)

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Surespa Ltd is The an on-line retailer of hot tub chemicals and accessories. We have a complete range of hot tub water treatments, spa filters and accessories available and promote non-toxic, environmentally friendly water treatment

Reviews 613

4.5

Out of 5.0

Terence J

Sep 06,2018

Great parts availability at fair prices with excellent packaging and delivery.

DavidRodgers

Aug 27,2018

No negatives All positives

kenval

Aug 24,2018

This has been my worst online experience ever, this company took 4 months to deliver the goods, I had to chase them repeatedly, they either blamed us the customer or the manufaturer. In the end we had to deal with the manufacturer, who were helpful. WOULD NEVER USE THEM AGAIN

Peter Smart

Aug 20,2018

I've been using this company to supply all of my hot tub needs for several years. Excellent range of products with a website that is very extensive and user friendly. The service is excellent and delivery always very prompt.

Ricky

Aug 17,2018

Exactly what I ordered and received it when they said it would be ready - Only 4 stars because it would be nice if it was manufactured and delivered more quickly as over a month to wait even though they made this clear up front is a long time if your cover is damaged and you are losing heat.

Warren Jones

Aug 09,2018

Simple online ordering system arrived as promised

Mr R Gibson

Aug 09,2018

Fantastic orderer night previous arrived next day.

Martin Trethewey

Aug 08,2018

First time I’ve used HotTubsUk and have was very impressed with service received

Tom Guyan

Aug 07,2018

Prompt and efficient service. Goods delivered when stated.

Andrew Murphy

Aug 06,2018

Prompt delivery as promised....no complaints.

Cathy Ash-Vie

Aug 03,2018

Cover was true to size and excellently made. Delivery was as promised and excellent communication with driver and time of arrival.

Ann Dagless

Aug 01,2018

Due to the size of the cover the flimsy cardboard box had been dragged along the ground. The corner of the box had worn away and the surface of the new cover was damaged. I assume the cord tied to one of the cover securing straps is perhaps where the keys should have been, these were missing. The cover looks to be well made, it was very expensive with all the optional extras and only time will tell as to how good it really is.

gail reading

Jul 27,2018

Quick delivery

Ian Jeffcott

Jul 25,2018

Delivered next day. First rate service

mr speirs

Jul 21,2018

Excellent company, easy to access the web site for chemicals etc, discounts from the club and quick and effective delivery of goods

DANNI O'NEILL

Jul 20,2018

Very quick great service thanks

MR IAN THOMAS

Jul 19,2018

easy to find on web site and arrived prompt well packed

Edward Hannon

Jul 18,2018

Super fast service,best quality spares,and service items ,staff that know there products.

Barry Curtis

Jul 16,2018

Very good service

Andrea Tucker

Jul 16,2018

The customer service is shocking, I even had the phone put down on me for requesting a phone call rather than an E mail to advise when my damaged hot tub lid would be collected for repair. I have never experienced customer service this bad! My advice would be to avoid like the plague and go straight to the manufacturer for hot tub lids -coversfortubs They were great wish I’d known about them as it would have saved time and money and a whole lot of hassle.