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The Underfloor Heating Store is a market-leading, award-winning online retailer of electric and water underfloor heating systems in the United Kingdom. Established in 2008, we are proud to be the biggest supplier of underfloor heating nationwide, with a client base ranging from self-builders to tradesmen, large-scale builders to developers.
At The Underfloor Heating Store, our highly-experienced team pride themselves on their unrivalled customer experience and superior technical support, with full detailed quotations that are able to be supplied within 24 hours from receiving your drawings or plans. Our in-depth knowledge of structural subfloors, floor coverings and different installation methods make us the industries leading experts in both water and electric underfloor heating systems.
Explore our product range
Electric Underfloor Heating Water Underfloor Heating Insulation & Fixings Thermostats Adhesives & Levellers Energy Efficiency Bathrooms
Reviews 793
DanD
Nov 14,2023Excellent service, fast delivery
Paul
Nov 14,2023Michael Gordon was great answered all my questions quickly and effectively
DAVID
Nov 13,2023Hmm. OK ish. Hence 3 stars. I telephoned technical sales, rather than buy online to get a small wet underfloor heating kit for my kitchen, as I wanted to ensure what I was ordering was correct. All good bar a couple of points. The price they charged me for the mats was more expensive that the web listed price which I didnt notice until I received the goods and took a proper look at the bill. The thermostat was sent which comprised of a head unit only. Not the rf receiver to connect to pump. I emailed (no response so then telephoned) before I got the kit checking this fact and I was assured it was fine. When the kit came, as I suspected, the rf receiver was missing. Consequence of this was I telephoned again to get the missing part which to be fair they duly sent. The reason for the 3 stars not 5 is because if I had have got the proper thermostat kit (as per online) it would probably have been done as a bundle rather than a separate item which is more expensive as I got charged for separate items. To top it off they then charged me shipping on the second item too for something they really they should have covered as it was their error. I challenged this by email but radio silence. Bear this in mind. I have another larger property to do soon so will have to think hard before ordering here next time. Order ref: 1166907
DEREK
Nov 13,2023Reasonably quick delivery. Very slight damage to one corner of the panel and box in this corner and other parts of box. Could be boxed even better but OK.
guy hutchinson
Nov 13,2023Great service. Clear product descriptions and good prices. Delivery was prompt and well communicated.
Nicky Smith
Nov 11,2023Great items and great prices. The delivery was very fast and so helpfull for such items it meant could order the correct items and have them delivered instead of driving around to get what I needed. I had to call before ordering to check some installation methods and found the staff very knowledgeable and helpful. I would use again and would recommend to others too.
ORDER DATE
Nov 11,2023Great service and parts arrived next day
Jack Willis
Nov 10,2023I went to The Underfloor Heating Store stand at the Homebuilding and Renovating Show last year. I was initially dealing with Tarrant, who was great. The project got delayed, I', now ready to buy but Tarrant has left so i'm now dealing with Harry who after 10 days and lots of nagging, still hasn't updated my quote despite chasing and copying the generic sales email too.
Kelly
Nov 10,2023Great product and service
K & G Yorkshire Adventurers
Nov 09,2023Highly efficient in managing the purchase. Easy to order and efficient delivery of the item. Couldn't be more pleased with the efficient service and quality of the product. The new thermostat is installed and working. A fair price for a good product.
David Scarff
Nov 09,2023Michael in the support group was very helpful indeed. He knew the product inside out and could answer all my queries instantly. I took his advice and my problem was sorted. Thank you so much Michael.
christina quashie
Nov 09,2023Really helpful providing the information I needed.
Satish Grover
Nov 08,2023Professional, knowledgeable Josh Byrne of this company is a Technical adviser dealt with us a customer -he was very professional and knowledgeable, really excellent. The product was sold at a very competitive rate, nobody else could beat the price. Strong recommendation.
Michael
Nov 08,2023Very good service, quick delivery and competitive price, very happy customer:)
Steve
Nov 08,2023Excellent customer service with great pricing and extremely quick delivery
alan oakes
Nov 08,2023Building a large kitchen extension and a must was wet heated floor. The underfloor heating store supplied all materials required. All fitted like a dream
Daniel
Nov 08,2023Super fast delivery. Couldn't get much better
Mandy
Nov 08,2023Quick delivery, good prices, quality items. And really easy returns procedure for wrongly ordered items.
Luke Gale
Nov 07,2023Quick and helpful advice over LiveChat
Unit 16 Carnival Park, SS14 3WN, Basildon, GB
https://www.theunderfloorheatingstore.com/
simon horrobin
Nov 14,2023good choice and great price fast delivery