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The Underfloor Heating Store is a market-leading, award-winning online retailer of electric and water underfloor heating systems in the United Kingdom. Established in 2008, we are proud to be the biggest supplier of underfloor heating nationwide, with a client base ranging from self-builders to tradesmen, large-scale builders to developers.
At The Underfloor Heating Store, our highly-experienced team pride themselves on their unrivalled customer experience and superior technical support, with full detailed quotations that are able to be supplied within 24 hours from receiving your drawings or plans. Our in-depth knowledge of structural subfloors, floor coverings and different installation methods make us the industries leading experts in both water and electric underfloor heating systems.
Explore our product range
Electric Underfloor Heating Water Underfloor Heating Insulation & Fixings Thermostats Adhesives & Levellers Energy Efficiency Bathrooms
Reviews 793
Right Choice Renovations
Dec 08,2023Great service and products.
andrea C
Dec 07,2023Wrong items delivered, have sent several emails and called at least 4 times to arrange the return. Am still waiting to return the goods. Really disappointing service and would not use again.
Sabin Silviu Garduli
Dec 07,2023Best experience , easy to order and fast delivery!!Thank you !!
Max
Dec 06,2023I wish all companies customer support was like this! Fast, answered all questions etc! Thank you
Stanislovas Paskauskas
Dec 06,2023I did order my parcel over a month ago it is still not there i was planing to do bathroom in the house duting that week and now after all this time i dont have neither the product or the refund im really disappointed in this kinda service i did got in touch with fedex they are telling that the parcel was delivered and i didn't receive it they cant investigate this case and it is really stupid
Konstantinos Fakiris
Dec 06,2023Easy to navigate online shop, fair prices, very fast delivery
Eddie Rodriguez
Dec 06,2023Good price, good communication, order arrived in good time but not installing until Mid Jan so cant comment on the product quality yet.
Erin Brember
Dec 05,2023Fairly fast, friendly service that felt like a conversation with a knowledgeable professional, rather than someone replying with the best fit off a pre-set list of possible answers.
Bill Taylor
Dec 05,2023Excellent efficient service - I just needed a very small replacement part - but nothing was too much trouble
Matthew Nunns
Dec 05,2023Had a small issue with a missing item, but it was rectified immediately with a positive attitude and I received the item the next working day, can’t fault that for customer service, fantastic effort!
Charlie Holland
Dec 04,2023I've ordered various things from the underfloor heating store over the years. Generally, things have worked out well. However, my last order arrived several days late, so I made alternative arrangements and rejected the items when they finally arrived. Now I must wait up to 14 days for a refund. Why? On top of the wait for my order not to arrive, now I have to wait even longer to get my money back. I've paid for nothing but hassle.
Tony Tolhurst
Dec 04,2023Helpful agent
Garry Burnett
Dec 04,2023Answered query quickly and efficiently
Adrian Poynter
Dec 03,2023Good service and great price,Gary very helpful,thankyou
Lila
Dec 01,2023Quick response to online chat - and with a real human. Very helpful and positive.
DAVID
Dec 01,2023Super helpful advice
Roy Martin
Dec 01,2023Getting parts as ordered on time with no parts missing very good quality and price.
customer
Dec 01,2023got underfloor kit in black Friday deals for an unbeatable price, there was no wiring centre in the kit, but I sent an email to ask if it was meant to be, and got one sent within a couple of days. very prompt delivery and very pleased with my purchase
Jon Foster
Dec 01,2023Superb customer service by Josh Byrne whom definitely went the extra mile to help me rectify a mistaken order (my mistake!). Josh helped me get the replacement item in super quick time and kept me updated throughout. Great product, great price and above all excellent customer service.
Unit 16 Carnival Park, SS14 3WN, Basildon, GB
https://www.theunderfloorheatingstore.com/
Nick Smith
Dec 08,2023Fast delivery, good product, fair pricing.