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The Unlocking Company (TUC) is a trusted, family-owned business based in the United States, specializing in providing fast, reliable, and affordable mobile phone unlocking services. For over a decade, TUC has been at the forefront of the phone unlocking industry, offering solutions for consumers and businesses alike. We have worked hard to build a strong reputation through our commitment to quality, efficiency, and exceptional customer service, helping over a million customers unlock their devices safely and securely.
One of the key features that set The Unlocking Company apart from its competitors is its secure and streamlined unlocking process. We use a variety of safe, approved methods to unlock phones, ensuring that customers’ devices remain intact and fully functional after the service. The unlocking process can be completed remotely, meaning customers don’t have to visit a physical store or wait for long periods.
The Unlocking Company supports a wide variety of phone brands and models, including popular ones such as Apple (iPhone), Samsung, Google Pixel, OnePlus, Motorola, and Revvl. Whether a customer has a device locked to a specific carrier or needs an unlock code for a forgotten password, TUC’s expert team provides personalized and effective solutions. With a commitment to unlocking phones of any make or model. We pride our self on catering to every type of customer, whether they are individual users or business clients looking to unlock multiple devices.
As a business, we place a strong emphasis on transparency, reliability, and integrity. we ensure that all services are fully compliant with legal and carrier regulations, With a focus on customer satisfaction and a reputation for trustworthiness, Whether customers need help with the unlocking process, need additional information about specific phones or carriers, or require troubleshooting assistance, our friendly and knowledgeable team is there to provide assistance and ensure a smooth experience. TUC has built a loyal customer base and continues to grow as a go-to provider for unlocking solutions in the United States and beyond.
Overall, The Unlocking Company is more than just a mobile unlocking service – it’s a business built on trust, efficiency, and customer-first values. Whether you are unlocking your phone for personal or professional reasons, we make the process straightforward and hassle-free, offering quality services that meet the needs of a diverse clientele.
Reviews 874
Consumer
Oct 18,2024I highly recommend the Unlock company. They guided me through the entire process, even when my providers couldn’t assist me; they did.
Carlis p Garcia
Oct 18,2024Excellent service and good job.
beaconterraone
Oct 17,2024My AUTHENTIC Review from an AUTHENTIC Experience Before patronizing The Unlocking Company (TUC), I did extensive research. I was aware of the many reviews of negative opinion, as well as the many positive reviews that seemed credible. Sadly, my experience provided me insights that lead me to believe all of the negative opinions are credible, and the positive opinions are either synthetic or from customers with positive experiences that are a minority of cases. Many of the negative opinions express facts and sentiments that match my own experience. TUC uses the classic bait and switch tactic. You are promised a quick solution, "1 to 72 hours" as they advertise, for a reasonable price ($27.99 in my instance), and "100% customer satisfaction on absolutely every purchase" policy. TUC is one of the few that actually listed my exact model, which led to confidence in proceeding. However, not long after placing my order, I was asked to provide details on how my phone asks for an unlock code. Hmmm, this is something that a well-connected entity, which claims to have access to the "manufacturer database," should already know. My order of 10/5 resulted in an email, subject line, "Unlock Results," on 10/8. This email went on to claim, "after working nonstop with the manufacturer source, A LOT of calls and emails, and trying every server we have that currently exists - unfortunately due to several different reasons - we were unable to retrieve your unlock for this specific IMEI at this moment" (LOL). It continues with "We do NOT REFUND if not found within the original, average, delivery time." This sort of "policy" is offensive to both common sense and various consumer protection laws. If you cannot or will not provide the advertised service, then you refund the customer's money - ALL OF IT - period, cheerfully. But not TUC! I demanded a refund of $27.99, and explained the (il)legal aspects of TUC's infamous threat to blacklist IMEIs over chargebacks. I was offered a refund of $20.00, claiming that $7.99 covered alleged "expenses," with no evidence offered of any such expenditures. Rather than fight them, I accepted the $20.00 refund. Of course, they slow walked the refund, allegedly submitted on 10/9, and only showing up on 10/17. I could add much more detail, but cannot due to constraints of space allowed for my review. And to TUC, please spare me the gaslighting and dissimulation in your usual "responses" to reviews. You, good customer, are warned. *** ADDENDUM - response to TUC: TUC: "you were refunded 100% of the purchase." Not initially. You decided, for whatever reason, to issue an additional $7.99 refund, quietly, no notice. I'm happy I received it, but you initially claimed that amount was for alleged expenses you incurred. I only found out about this subsequent refund by checking my card after your mention here. TUC: "Your Sonim XP3 Plus (XP 3900) is no longer compatible with most carriers within the USA unfortunately due to frequency band issues." This is simply untrue. The XP3900 currently works on AT&T (it's whitelisted), T-Mobile, Verizon, and US Cellular (I have a VZW-unlocked unit, too). Yes, it's LTE only (it IS VoLTE-capable), but there are millions of devices that are LTE-only, and most folks don't need 5G access. The XP3900 continues to be used readily by First Responders and in industry, and AT&T provides FirstNet access to the XP3900. It's not some old, deprecated model. TUC: "T-Mobile has also discontinued the ability to unlock any phone that prompts for an unlock code as they have changed to the “Device Unlock” pre-installed program to streamline unlocking." So why not disclose this upfront? None of this was mentioned in any of your emails, nor on your website. Your website CONTINUES to offer unlocking for the XP3900, and you request the carrier and IMEI upfront. TUC: "You should have received a FULL refund based on our new refund policy or an offer of store credit to go towards another unlock." Yet, when I requested a FULL refund, you refused to provide one, only offering me $20.00. You: "I think it is unfair to come to the conclusion that negative reviews are real and positive ones are fake." You're welcome to perceive my own conclusion as you wish. I have lots of experience with synthetic "reviews" on amazon and elsewhere, and have developed a good intuition about what is "organic" and what is synthetic. I didn't trust my instincts for this "experience." You got the benefit of my doubts. TUC: "...which is illegal in the USA with the FCC ruling." Lots of things are "illegal," yet they happen all the time. I've even been approached personally multiple times offering payola for fake "reviews." I report every one to the relevant platform.
nelson Caamano
Oct 16,2024They are simply the best in the world ! Fast reliable communication and fair prices! My name is Nelson and I recommend them at 100%
Emmanuel Rodriguez
Oct 15,2024Great customer service got my Galaxy S23ultra Unlocked in a matter of few days. Highly recommended
Lawland Larweh
Oct 15,2024They have amazing customer care. Their service is very reliable and professional. TUC pays excellent attention to clients to make sure they resolve their issues for them.
T B
Oct 14,2024Apparently anyone can come and leave positive reviews? I just showed up out of nowhere. So how do we know all reviews are true ? If it’s not vetted.Or company said they “FLAG” a review. Well what if it’s a + review. Why “FLAG” it ??? . Doesn’t make sense. Just being skeptical here my friends
John Graf
Oct 14,2024BELIEVE the negative reviews! This company preys on your hope that they will deliver on their promises. You will see "1-72 hours" advertised. You will see a "100% satisfaction guarantee" advertised. You will pay your money, and then you're caught. This company WILL NOT deliver on its promises. You will receive emails from them with "updates" of no substantive content. You will receive these emails, mentioning their "no refunds" policy and even threats to blacklist your IMEI if you dare chargeback the amount paid when they do not deliver. This sort of business behavior is illegal in most states (this is true regardless of their "terms" you allegedly "agreed to"). As they preyed on your hopes, they also prey on your fears, that by threatening to brick your phone with a fraudulent (on their part) IMEI blacklist, they hope you will simply go away and eat your financial loss. My recommendation - with the strongest emphasis - is to AVOID this company at all costs. If, however, you were suckered in, don't cower in fear. Do that chargeback. Your card company will side with you when what was advertised is not delivered. And if they're dumb enough to actually go through with a fraudulent IMEI blacklist over a disputed debt, they'll turn a civil matter into a criminal act. They can only blacklist a phone by exposing themselves to carrier and law enforcement scrutiny. You will easily recover your money in litigation should you choose that path, as this sort of scam is self-evidently wrong, both legally and morally. They're counting on suckers patronizing them and then cowering in the face of their threats. Such a "business model" needs to be shut down.
Imelda
Oct 14,2024I love using old Samsung Galaxy Note 3 and 4 phones. I mistakenly bought 4 motherboards that were locked to T-mobile, Rogers, and Telus as spare parts. Luckily, I saw another fellow Canadian YouTuber recommending TUC. I paid to unlock the first phone to test the water. It took them almost 1 week to get it unlocked understandably due to the age of the phone. Anyway, I was very pleased so I requested for discounts to unlock the rest of my phones. Note 4 were unlocked within a day and Note 3 required I contact them via live chat with my phone hooked up to Windows PC. They managed to remotely get it unlocked in less than 1 hour. My entire experience with this company has been very smooth and pleasant. Highly recommend this company.
Kade Kinnear
Oct 12,2024They were very responsive, contacted me right away, and got my phone unlocked!
rninetrider
Oct 12,2024My pixel 7a was locked on at&t and had to use vpn for temp solution but they were able to remotely unlock via pc. Temp fix (before TUC was involved) was using vpn but that is out of the picture and now I can enjoy the pixel fully. They work fast and very professional. I trust TUC for my unlocking needs and will use them again in the future.
Kha
Oct 11,2024I dont know how but people are keep saying here that they got their phone unlocked in 2 days 3 days but o have submitted my order on 15 September its been month and no progress so i have see that this is all drama of reviews…
Dale Yates
Oct 10,2024The company was swift with the code and kept in continuous contact, excellent service many thanks
jocenir pedro
Oct 10,2024I buy a Boost Mobile locked phone when I was in USA. I never have hope that unlock it. They sucess.
Javier V.
Oct 09,2024They help me unlock my phone so it could be used for any carrier. Details were clear, easy. and it did not take too long!! Recommend it in the future.
Shana Minder
Oct 08,2024Oh my, what a process. I will say that this was my own original error of purchasing a phone that was locked and the seller would not except exchanges, so, this was a wonderful option. A couple of critiques would be to have better quality videos so that a person can see clearly what needs to be done. Also, when you were requesting actions concerning the USB, I originally thought you meant on my computer, so I was looking there and then figured out it was for my phone. I know, seems easy, but for older folks, it is confusing. The only other thing I would say is to clear your schedule because this takes awhile, but I understand that these are probably very busy days for you all. Thank you very much for your services.
Jacob Knott
Oct 07,2024I was misinformed about my phone needing to be unlocked turns out the phone can't be used with my phone company. The company was quick with a response and was able to give me a full refund!
hiram guerra
Oct 04,2024very bad i submitted an iPhone to be unlocked, i pay the fee they requested ad then they asked for more money they sent me a link to pay the rest of the money 35 dollars, but the link never work, i requested a refund of the money y pay first 35 dollars, they stole my money never got refunded to my account, i do recommend them. i think they just want your money
Adeyemi Idowu Badero
Oct 04,2024The company is filled with smartphone unlock geniuses. I have tried two other unlocking companies but they did not succeed with my Galaxy note edge smartphone. This company battled with it and unlocked it perfectly. Very patient and experienced people. I will patronize their services again and again as this is now my one stop unlocking shop.
Denis R
Oct 18,2024Very quick service, had my phone unlocked in no time at all. I highly recommend the unlocking company.