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Reviews 58
Steve Watt
Feb 20,2025They sent the wrong part and made returning it very ambiguous (I assume to stop returns). When I followed all instructions they denied it anyway, stating it could be for any of 8 reasons. Just another shady online company probably run out of a garage somewhere… don’t buy from TPS
Phil
Feb 12,2025I have been trying to resolve a problem for 3 months on an order place in November. The order was missing parts, and I can't finish my car without them. I feel like I have been doing backflips to try to get a resolution but basically, I'm being told that I'm out of luck because it's been too long. There is no actual help, no one will call you nor is there a phone number to call. The problem probably could have been resolved with a phone call, instead I have an email chain going back 3 months and I still don't have the pieces. I will never order from you again.
John Ryder
Feb 03,2025The website said that the parts I ordered would fit my truck. They did not, I’ve been trying to return the item for over a month now to get my money back.
Roger Beeton
Feb 02,2025The entire process was very easy to navigate and my order showed up as stated.
DUANE KOOTENAY
Feb 02,2025Order is in cue, I don’t have to wait long
Darko Kovac
Jan 31,2025Quick response. They wanted car details even do I new exactly what I wanted. Good communication.
g Lubberdink
Jan 29,2025When you confirmed my order it was wrong..when I tried to correct it with you all I got was AI (Artificial intelligence)generic answers back....which did not rectify the problem....tried to call you but never a response back....then I asked to speak with management and still AI generic answers....tried to cancel order but now too late...because of your generic AI answers....then I was able to cancel one order but you didn't give me a full refund....you need to fix this problem you have going or many more people will be unhappy with your online site....I will be making a horrible Google review for you....so disappointed in this company....someone needs to keep track of the AI is doing a good job and this time NOT...and noone picked up on it....or maybe this is the way you run your company ....ripping people off ....
David Cramer
Jan 29,2025Poor communication and some parts were late to arrive from posted time of purchase
Martin Vincent
Jan 27,2025Fast delivery, good product and good price.
Nathan Oickle
Jan 17,2025Good pices, good stuff
Claude Nadeau
Jan 16,2025Good service, communication, as described, thanks
Rick Sutherland
Jan 11,2025Delivery was good,email on time,product in good condition. All good
Trevor
Jan 09,2025Easy to find parts and fast shipping. Part work great and is still working.
Joseph
Jan 08,2025Everything was fine with the exception of actually having a physical number to call. With all the scams that exist on the internet, it is a teeth clencher knowing once you have paid for something if it will be responded for. Additionally, I think the search for my item might have been quicker and more efficient if I had someone to articulate my needs.
JM Gerfaux
Jan 07,2025Fast shipping, excellent price and customer service.
John Riess
Jan 03,2025Fast delivery and great communication
Allen Williamson
Jan 03,2025Super positive experience. Best price I could find online. Customer service got back to me almost immediately when I asked if the carburetor was in stock. It shipped the day I ordered it and arrived the following day! What more could I ask for? Thanks TPS!
Shaun Moore
Dec 20,2024I really wish I had read reviews before ordering Beware of Truck Part Superstore they have errors in their product descriptions online. I believe the vehicle specific part search engine may also have errors when matching vehicle compatibility with certain products. I ordered and received a product ( Bushwacker ) that was not the same measurement as advertised. The product I received did not match the specifications that were listed with the product description online. The first person I communicated with about the return was helpful with getting the return process started . I filed my online return application and provided proof of the error in advertising and received authorization to return, they told me to check my spam mail for return instructions. I had to reach out again as the instructions did not show . I received a reply quickly including a 1 page instruction. The short story of the instruction page is: I took product to courier to find out the shipping was $500, not prepaid. No shipping label provided. The shipping fee was approximately the same price as the product. I contacted Truck Part Superstore to ask for a shipping label as the error occurred in their websites advertising. The sales expert and I had multiple correspondence. Even though , I had given them multiple proofs that the error occurred in their advertising,(screenshots of the error in the description) I received multiple ( approximately 5) replies accusing me making the error. The sales expert, repeatedly suggested that I should not have bought these as they were for a different vehicle. I again shared screen shots of the description and the list of vehicles from the fitment specs and explained I entered my info into the vehicle specific search, it prompted the product as an option. By reading the description and specs provided , I was able to verify the fitment to fit my vehicle and I verified the description was matching my requirements. Everything worked perfectly until the order arrived not as advertised. No matter how many times I explained and proved to Truck Part Superstore that the error occurred in the advertising they keep telling me I made the error? This return claim started with one sales expert, went to a second and was even escalated to the president of Truck Part Superstore . The presidents reply was inline with sales experts. Stating that the company policy was not to refund due to “customers mistake or change of heart. “ I agree with that policy, however it doesn’t apply to my order as I was not liable for the mistake in the advertising. It was also suggested that I try to sell my order to get my money back. During the couple days of correspondence the product description for the part order on the website was corrected and since I received the email from the company president the part number I ordered is no longer a prompted option when using the vehicle specific search for my vehicle. I specifically tried ordering this product from Truck Part Superstore because they are a company that was in my province . I was trying to make an effort to support regional and local business . I definitely didn’t expect this kind of service. I would be very careful or not order from this company . No matter whom makes a mistake with the order you will not get a refund. In my case they have repeatedly denied any accountability and have completely ignored that the error was made on their end. Amazon will send you a QR code and provide you with options of where you can drop your items to be returned. I understand that a mistake can be costly, just beware that the cost will be passed to you the customer regardless of whom is actually responsible.
Abraham Unruh
Nov 30,2024Ask to cancel this order, no response till now, TWO MONTHS LATER. WILL NEVER ORDER FROM THIS TWO BIT COMPANY AGAIN.
Henry Van Dyk
Feb 22,2025The ordering process was clear, easy to understand and the price was very reasonable. I checked with a few shops south of the border and with exchange and shipping they were all significantly more expensive. I was so happy to keep my money in Canada. Shipping was very quick and the parts were very well packaged. All around a great experience and as my project moves forward I will be shopping here again!