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Trade Depot was founded with the single mission to provide Kiwis with beautiful and functional home improvement products at affordable prices. Our key product focus is in Bathrooms, Kitchens, Appliances, Laundry, Heat Pumps, Lighting, Tools, Hardware, Plumbing and Electrical.
Reviews 783
Anil Kumar
Oct 24,2024I manage to purchase what I came for.
David Beaumont
Oct 24,2024Friendly fast service
Renz
Oct 24,2024Fast service, i bought an oven in under 10 minutes, chosen, paid for and out the door. It was that easy. And delivery was within 2 days uch faster than i expected.
Sarah Rice
Oct 24,2024Great Value, super fast delivery, Products arrived in good condition and were exactly as described. So easy!
Ross
Oct 24,2024Before we ordered a dishwasher online I checked the reviews on reddit - fair to say that those that are un happy will complain. However we found the experience to be excellent. Great communication for delivery dates, the product arrived in perfect condition and runs like a dream. This was to replace an atrocious Fisher and Paykle we had from new that was an issue from day one - the $299 vogue we got from trade tested performs waaaay better than the $900 F and P.
Rochelle Andrews
Oct 24,2024Easy to navigate website, & when questions are asked customer service was fast & helpful to answer.
Jan Ngatae
Oct 24,2024I walked in the door, waited a few seconds and the sales person became available, I told him what I wanted, he looked it up to see it was in stock and I paid. I was directed to where I could pick it up and that was it. 4 minutes. Wow.
daryl pa
Oct 24,2024My purchase showed as "in stock" but on collection only half the order was available. The staff at stores after a good look arranged for delivery with castle couriers from another branch which arrived within a couple of days to my address. Not perfect but good service to resolve situation
Ania Davidson
Oct 24,2024Initially, I would have awarded them with more stars, however, my issues have not yet been resolved. I bought a Vogue hotplate freestanding oven. The delivery terms stated that the item must be checked and approved for any damage. However, the delivery driver left the oven on my front porch early in the morning without any notification. I contacted TD, and they assured me that the oven would still be under warranty even though it wasn't checked upon delivery. Why include that clause if it's not enforced? Before unpacking, the box appeared intact with no visible external damage. However, upon opening, we discovered a dent in the top rear corner. Despite this, we decided to overlook it due to the long wait for delivery and our urgent need for an oven. I carefully followed the startup instructions and heated the oven to eliminate any fumes. As the oven warmed up, it began making loud noises, likely from the expanding metal. I assumed this was normal until I noticed the base inside the oven, near where the door closes, was glowing red. I quickly turned off the power and opened the door to investigate. The lower element had burned through the base, creating a bubbled bump along the front. If I had left the kitchen for the recommended time, it could have caught fire! Upon closer inspection, we found that the damage to the top of the oven was severe, possibly causing the element to be misaligned. I didn't have the opportunity to test the oven. I informed TD, and they promptly arranged a replacement before I could even request an upgrade to a different model. The replacement arrived, this time with a notification. I received a text a week later notifying me my delivery was one hour away which, I ignored. What is going on at Trade Depot??? We unpacked the oven, had it connected (again) and allowed it time to heat up. The noise wasn't as loud, but I decided to stay in the kitchen. Once again, the base heated up and created a bulge in the middle where the lower element is located. I turned off the appliance and informed TD, sending new photos of the recurring issue. I've received confirmation of my refund claim and it is under review and a ticket number, but I'm still waiting for the resolution. We're currently without an oven and the funds! I was cautioned about TD, and now I see why. Has anyone experienced a similar issue with their oven heating up and damaging the base? I'm interested in hearing your stories. Have you ever run your hand along the front bottom of your oven and noticed a bulge or a rough surface in the middle? I suggest you do!
Joynal.
Oct 23,2024The fabulous customer service. The customer service I got from the team member was fabulous, and of course I will be coming again, because the way they welcomed me was absolutely amazing. I was being served by ( Andy Arora) he is a great person and he served me with big smile and with excellent attitude. I would like to thanks to him for his excellent customer services.
Cheyse Maharaj
Oct 23,2024Great service
John Frith
Oct 23,2024easy to review & then order online
G Richard. Gibbons
Oct 23,2024I needed a mix of products, the salesperson was very helpful and sorted out some stock issues very efficiently and was friendly
Siyabonga Hlophe
Oct 23,2024Efficiency on delivery and the product packaging was easy to open
Pamela Holmes
Oct 23,2024have a comfee dishwasher that no longer works after 5 washes. has no power. have tied to email customer service but no one will answer me. am a little bit fed up to say the least.
GKT
Oct 23,2024Great communication and quick delivery. Thanks,Adam
Graeme Fitzwater
Oct 22,2024Great pricing and prompt free delivery
Marie Leveika
Oct 22,2024Delivery was very quick, within a few days, the dishwasher which we brought works as required and didnt break the bank
Quantumman
Oct 22,2024Website very easy to navigate. Great product range. Purchase very straightforward. Transit time via courier prompt. Overall a very professional experience.
306 Neilson Street, Onehunga, 1061, Auckland, NZ
https://tradedepot.co.nz
Frequent Flyer
Oct 24,2024Issue solved in a timely manner. Only issue was that I asked operator and contractor to call me visla email rather than number posted on invoice. That didn't happen, so bit of a miscommunication happened.