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Reviews 798
Martin whelan
Feb 10,2023Absolutely first class service sourcing replacement straps for my granite gear backpack from the USA, saving me time, effort and money...recommended.
Sweaty Chamois
Dec 28,2022I have purchased a number of items from Ultralight Outdoor Gear and every order has been dispatched promptly. I had an issue with a Hilleberg tent whilst away in France and contacted UOG who swiftly returned the tent for repair under warranty. Superb service and I’ll definitely purchase again from UOG.
John
Dec 28,2022Before buying a lightweight backpack l contacted Ultralight with a list of specifications l was looking for. They replied the same day with lots of advice and links for me to select. I bought Minimalist 19 Rucksack pack as a compact bag to take as carry on passenger luggage that would also double up as 3 day trekking back pack in hot climes. I haven’t tried it as a 3 day pack but l have used it on a 12 mile hike on Dartmoor in December. The pack seems to hold its own against normal Dartmoor showers and did not leak.Nor did it absorb water and become heavy. I like its sleek lines and it did not become snagged on Dartmoor gorse or scuffed by the odd wall, boulder etc. it’s lightweight and comfortable and in spite of not having a waist belt will l feel be a really good back pack suitable for the use l purchased it for.
Stuart Barrett
Nov 26,2022Great selection of products & useful weights given for everything. However, their range of clothes sizes for taller people is mediocre, so, for clothes, half the time I use this site to find a product and then I buy it from elsewhere.
Super Shmov
Nov 25,2022Excellent customer service. Communication was super duper and very helpful. The delivery came very fast and the return process was excellent. The staff answered with patience all my tedious questions, very professional. Excellent products. I highly recommend this business.
Jon
Oct 09,2022One of the most useful and well-designed websites out there which means I come back to use it again and again. I have had multiple good experiences ordering things from them including excellent customer service on a problem product the last time I used them.
Martina V
Aug 08,2022Awesome. Had to go here after being let down multiple times by Alpkit products and service. Amazing service from ultralight outdoor gear, ace products, fast service. Can’t fault
Beth
Jul 16,2022Great price, super-fast delivery and super reasonable postage rates. Can't fault them.
Ross Stewart
Jun 29,2022Ordered a few things from this company over the last year and I can’t fault them. They have a pretty good range of stock, including stuff that can be quite hard to find elsewhere (at least in the UK). Their prices are pretty good, some of their items you might find slightly cheaper elsewhere but not many or by much. Their delivery is essentially free (over £15) and fast. They also use Royal Mail which for me is a big plus. Had absolutely no issues and would certainly recommend them.
georgen
May 06,2022I've been customer for couple of years.Always competitive prices with good selection of products.Fast free deliveries.Would shop from this online retailer again.
Jake F
May 04,2022I have purchased a couple of items from Ultra Lightweight over the years and always had good experiences with their whole shopping experience/process. A standout for me however was when I contacted them a few years after purchasing my tent when a pole had snapped (my fault not the tents or theirs) and I asked if they could help me find a replacement. Within only a few hours of sending my first email I had a reply saying they had been into their warehouse to see what they could find and they had found exactly what I needed. They double checked my address from my original order and it was in the post before the end of the day. Given how much time had passed since I bought the tent they had no requirement to help me however, not only chose to, but were absolute rapid in doing so! They might not be cheap but everything they sell is top quality kit and their team is one of the best I’ve come across anywhere!
Hate bad service
Feb 16,2022Ordered 2022 free lite 3, delivered quickly well packaged, gave quick check all looks good, waiting to test now. Happy to recommend and definitely use again
John Ross
Feb 07,2022Needed a new umbrella as my current one was falling apart. I'd had my eye on the Euroshirm Swing Liteflex for a few years. Each time I've done a search online Ultralightoutdoorgear has always had the best price. So decided to order one from their website, when ordering it gave me the option of using Amazon pay, something I've never used before. Decided to try it out, transferred me to my Amazon account to make the payment, hit pay now, done! Made the whole transaction very easy and safe. I ordered item on Friday afternoon and received it on Monday morning via free Royal Mail 48hr tracked delivery. Very happy with the whole experience of using Ultralightoutdoorgear website, and very happy with my item. Many thanks.
Chris
Jan 23,2022One of my favourite outdoor companies to shop with. They tick all the usual positive boxes, knowledgeable, friendly, good website, fast delivery. But best of all is their stock. They always have the latest gear, the best UL stuff. And they constantly update their stock. If a manufacturer does a upgrade for the latest season, you can put money on that upgraded item being sold with these guys.
Jimmy
Jan 22,2022Great website, fantastic range of products including gear from the US other UK based companies don't carry. Customer service is always top notch, stock levels on the website are up to date and delivery has always been speedy.
Jonathan Brookshire
Jan 18,2022At first, I thought this was a scam bc, after setting up an account and placing an order, the site immediately wouldn't allow me to log back in. However, I emailed support and they were very prompt in their reply, assuring me that my order was being processed. In the end, it arrived in a timely manner. I ordered a winter coat and this site had one of the best prices around.
Dorothy Horswell
Jan 18,2022My husband bought me 'women's micro vario carbon antishock trekking poles' for Christmas, and I truly could not have believed how amazing they are, two simple poles that have made all the difference to my walking, when walking in the past after the walk and the day after my joints really were sore, I just put it down to age, and got on with it, but now I realise I was putting my joints under stress with no poles to help me along the muddy paths etc, the light bulb moment came when after the first walk my joints weren't hurting me and the next day when it was usually bad, nothing, no pain, since having them I have raved about them to everyone and I for one would not ever be without them, just thankful my husband bought them for me. Whilst on the review I would like to say thank you to Lois at customer service who helped me find the right tip protectors a lovely friendly lady, you are doing a grand job at customer service.
Kevin H
Jan 04,2022Top notch - excellent services and prices. Very happy and will purchase from them again in future.
Smithy
Jan 03,2022Great price and good delivery. I had to return as my fault I'd ordered the wrong size, but refund was quick! I then ordered another pair in the right size!
Paul
Feb 23,2023I've purchased many items from Ultralight Outdoor Gear over many, many years. Very efficient ordering and dispatch. And helpful customer support. All round brilliant company