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When it comes to utility connections, meter issues and arranging supply contracts, dealing with the big 6 utility companies can be a nightmare. Utility Smart Solutions is a one-stop shop for all of your energy needs. We provide a personal service that gives our customers one point of contact throughout the duration of their project, leaving you with more time for the important things in life. From new connections and upgrades right through to registering your supply and setting up your supply contract, we’re here to make sure that everything runs like a dream. Utility solutions are our bread and butter, so our expertise and knowledge ensure there are minimal delays, and that headaches are primarily resolved by us and not the customer. We only use highly rated GIRS registered engineers who are not only required to be professional and amazing at their job but also friendly and personable like us! We challenge our customers to find other utility solution providers who can offer such a clear and simple service and have the same dedication to customer service that we have. Our promise states that the customer is king and we truly believe that. By having one dedicated adviser throughout the whole process, we can keep an often complicated process simple and pain-free, freeing up our customers’ time to focus on the rest of their project.
Make the SMART choice!
Reviews 321
Tolga Gunsel
Oct 03,2024After a couple of delays caused on my behalf had a gas pipe and meter installation done in a professional and timely manner. Good hard working lads, one of them even had a name for his shovel.
Daniel Mosey
Sep 09,2024Excellent service would definitely use them again
Stuart Allen
Aug 02,2024Very efficient & helpful company. Organised our gas connection which was carried out quickly & without any hassle. Reasonable priced by comparison to others we contacted. Would highly recommend them.
Ian sebastian Fryer
Jul 29,2024Great service from start to finish from Gemma, the guys on site were also brilliant and very considerate to the neighbours.
Trevor Lawson
Jul 26,2024Helpful efficient service and admirably dealt with us changing our minds a lot. Work went as planned and a nice tidy finish to the channel dug into the concrete path leading to the meter housing. Thank you
Customer
Jun 24,2024Clear communication, competitive price, efficient delivery
CAMPBELL
Jun 22,2024Prompt and they were polite and friendly and completed the ground works on time
ryan higgins
Jun 14,2024Chris has been top quality from day one sorting out connection to site. I will only be using him moving forward with future projects.
James Davison
May 11,2024They were on time, keep me in the loop and were clean and tidy would recommend them to anyone thank utility smart
Angela
May 10,2024Gemma fletcher was very helpful and gave us a great price. The workmen were great, nothing was too much trouble. Would definitely recommend utility smart.
Shilson Wayne
May 03,2024On the whole the company organised the connection very efficiently. All the work was carried out to the highest standard using professional, courteous staff who went out of their way to keep me informed all the way through the process. The only problem we had was locating the gas main as the Plans that we both had were out of date and when the main was located, the installation and completion happened very quickly.
Mr Smith
May 01,2024From start to finish we had one point of contact who was Gemma. The whole instalation process went smoothly with no complications at all.All dates that were scheduled were delivered on time and in a timely manner. I would use Utility Smart Connections again and highly recommend them.
The Baileys
Apr 20,2024I cannot recommend Utility Smart enough our gas connection was done well in the timescale set out with the team being both friendly,professional and punctual.This company in my opinion work to an outstanding level of professionalism and it shows in everything they do from the initial quote to the final day of completion .Thank you Carl and the team at Utility Smart you made it an easy process at every stage with your advice and communication.Thank you Mr and Mrs Bailey
Vasilii Kochetov
Apr 16,2024It is much easier to comunicate with all statutory undertakers directly rather than chasing Utility Smart for replies. 1. I am absolutely unhappy with the services as it takes me longer to chase replies than deal with the statutory undertakers myself. I requested the updated quotation from Utility Smart on 14/03/2024 with the provided picture and plan for the location of the electricity meter and received it only on 03/04/2024. It took nearly 3 weeks. Moreover, I would have to pay Utility Smart nearly the same price that was already paid. I decided to check if applying to the national grid would be cheaper and quicker. I got the quotation from them within a week. I requested the quote on 5th Apr and received the quote on 12th Apr. 2. One more reason I will never go to Utility Smart again is that the advisor on the phone cannot suggest anything when you ask a question replying only that it will depend on the Statutory Undertacker. When you call directly to the Statutory Undertaker they have all answers straight away. 3. I asked for the refund on 12/04/24 chased for reply on 15/04/24. No reply Will not recommend or use these services ever again.
Lisa Aldridge
Apr 05,2024Customer service (Chris and Team) were very easily contactable about my questions, I was kept informed every step of the way and their installation of the pipe to my property was exceptional.
Paul Carter
Mar 24,2024A well organised and knowledgeable gang. On time and left a clean and tidy site. Thank you again. Paul Carter.
Michael Smith
Mar 20,2024All went to plan.
Russell Smith
Mar 15,2024Easy to deal with and excellent correspondence answering all my queries
Mr Green
Mar 13,2024They arrived early in the morning on the day they arranged. They worked very hard all day even though it was pouring with rain. It was all put back together how it was within 3 days of work being completed very satisfied.
Europa House, Barcroft Street, BL9 0NT, Bury, GB
http://www.utilitysmart.co.uk
Charlie Foulkes
Oct 08,2024I asked for two quotes, one for electric only, and one for gas, electric and water. I also asked to SPEAK TO SOMEONE as every time I rang, I only got through to the Receptionist. Apparently they have a "call back" system, so you leave a message and someone is supposed to ring you back. At this point in time, nobody has EVER phoned me from Utilitysmart. Not once. NEVER. I sent an email stating that they would not get my business unless somebody rang to discuss the project. They kept on sending messages about the electric connection ONLY. After many weeks waiting, the quote arrived (CHAFO89) for electric ONLY, over double the amount that National Grid would cost me. National Grid want £2,500 to connect my electric supply - Utilitysmart want £6,250. There is no way on God's green earth that I will pay this amount for them to find an electrician to fit a meter, if that is indeed what the extra money covers. I still have no quote for the gas connection, and have never spoken to a single person at Utilitysmart. Not one! Now they keep sending me emails asking me to sign the contract. My response: not on your nelly. If you cannot find anyone to actually speak to me, I can only imagine what things will be like if any problems arise. EDIT: The MD rang me, which I was most impressed with. Some of the problems with communication have been unfortunate, as it appears I have not got one of the emails. I would like them to change their phone systems so it is possible to speak to the staff more easily. He explained the additional expense, and I accepted that as plausible. Viz the gas, I will see if I can get my address added to the database and return to them for another quote. I have amended the number of stars for this reason as they do seem a legit company and I appreciate the time taken to speak to me about the issues.