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At Village Vet, we pride ourselves on always striving to match the needs of both you and your pet, providing special vets for your special pets
Reviews 140
Samantha
Mar 24,2024Very expensive and in my opinion just a complete ripoff taking into consideration the area. Attended this practice a few times and have never felt assured. Charged appropriately two grand to remove a few teeth. Found a private practice who found my pet had cancer so could not have the teeth removed and charged me after the fact not before. Also the cost quoted was a whole £1200 LESS.
A*******88
Mar 22,2024I recently had the privilege of experiencing the outstanding service provided by the dedicated staff at our local vet clinic, and I am compelled to share my exceptional experience. From the moment I walked through the door, I was greeted with warmth and professionalism, setting the tone for a truly remarkable visit. First and foremost, the staff demonstrated unparalleled expertise and proficiency in their field. Every member of the team, from the receptionists to the veterinarians, exhibited a deep understanding of animal care and a genuine passion for their work. Their knowledge was evident in every interaction, as they provided thorough explanations and tailored recommendations specific to my pet's needs. What truly set this clinic apart, however, was the level of compassion and empathy displayed by each staff member. They understood that our pets are not just animals but cherished members of our families, and they treated them as such. Whether it was a routine check-up or a more serious medical concern, they approached each situation with sensitivity and understanding, easing both my pet's anxieties and my own. Moreover, the staff went above and beyond to ensure that both my pet and I felt comfortable and cared for throughout our visit. They took the time to address all of my questions and concerns, never making me feel rushed or insignificant. Their genuine concern for the well-being of my pet was palpable, creating a sense of trust and reassurance that is invaluable when it comes to veterinary care. In addition to their exceptional medical care, the staff also excelled in their communication and organization. Appointment scheduling was seamless, wait times were minimal, and all necessary paperwork and follow-up instructions were provided promptly and clearly. It was evident that the staff valued efficiency without compromising the quality of care they provided. Overall, my experience at our vet clinic was nothing short of exceptional, thanks to the outstanding staff who tirelessly work to ensure the health and happiness of our furry companions. Their combination of expertise, compassion, and professionalism sets a standard of excellence that is truly commendable. I am grateful to have such a dedicated team caring for my pet, and I wholeheartedly recommend their services to anyone seeking top-notch veterinary care. Finally, I would just like to personally thank Jodie for her efficiency and support through this process! Wishing the team all the best for the future.
Claire Lucas
Mar 18,2024Our nearly 12 year old Cocker Spaniel was admitted at 2am Saturday morning in an extremely critical condition and we did not think he would survive. He is home now and on the mend due to the dedication, quick thinking, love and compassion shown to him and us over the weekend. Nothing was too much trouble, reassurance was given by phone and in person at various times of the day and night. We have everything to thank them for from the nurses to the dedicated vets Becky and Vanessa.
Antoinette Mino
Mar 12,2024I was very disappointed the way this clinic handled my pets last few seconds of life. I have actually made a formal complaint. However, I would like to leave this review here so that anyone with a dying pet makes sure they specify how they would want them to handle it with kindness and loving care( which was not what we got).
Rosemary
Feb 28,2024The village vet seems to have problems with keeping good vets there have been some in the past but our last experience was poor and the vet seemed unable to take in our concern, very unsatisfactory . They also did not respond to our subsequent complaint.
Vicki
Feb 22,2024Thanx to the staff and vets helping me with my reactive dog and understanding how difficult and isolating it can be. They allowed me to wait in the car and call me when vet was ready they also let me through the side door to put as little stress as possible for my dog and I.
Aggie Minas
Feb 05,2024We took our cat to Village Vet Winchmore Hill on Saturday 27 Jan 2024 as he was lethargic, not eating well and having breathing difficulties. We usually use Medivet who are amazing but had to take this as an emergency appt. The duty vet advised us that she thought it was serious but needed to carry out xray, bloods and other tests which would cost circa £1k. We didn't have insurance and were shocked at the amount and asked if there was anything interim she could do like antibiotics in case it was an infection. She replied that she would not medicate if she didn't know what she was medicating. We asked if we could take our cat home and come back tomorrow and she replied she wouldn't be there tomorrow. She then suggested cat euthanasia. We were slightly taken aback but she assured us in her opinion our cat was seriously ill. We asked to see him and he looked fine and calm. I challenged her opinion and she told us that was because she'd given him an opioid. We were so overwhelmed and crying with emotion, we phoned our sons to come to the vets. As a family we were there for 4.5 hours crying at the thought of losing our boy and she just kept pressurising us to print and sign the paperwork. We were paralysed with emotion and it all just happened. Our cat was put to sleep without giving us the opportunity to go home and think it through properly. He was not in a car accident and bleeding to death. He had some serious symptoms that she was not willing to medicate without knowing the cause but she happily put our cat to sleep without knowing what was wrong. She fully took advantage of our vulnerability and wasn't going to let us leave unless we agreed to £1k of treatment or put our cat to sleep. We have since found out ours was the second cat she euthanized that day. Something really not right. As a family we have been so traumatised by this incident and being pressurised into putting our baby to sleep. We write this review with heavy hearts as we can't bring our baby back but hope and pray that no other family and pet falls victim to this unethical practice. Please please do not use this vetinary practice
Jemma pace
Feb 04,2024I had my bunny rabbit stay at village vet Winchmore hill for 7 Days whilst I was holiday and i had a terrible experience. When I returned from holiday he was badly injured under his chin and his private parts were very swollen. Upon collection I noticed this and immediately raised it to village vets. My concerns were ignored. Village vet said nothing was wrong with him and nothing was recorded about him. I took him to another vet in Enfield for a 2nd opinion as I knew he wasn't well they said he would have died if I didn't bring him sooner, they gave him antibiotics, pain relief and cleaned his wounds. I paid £455 for my poor bunny basil to be looked after and he was neglected. I would recommend village vet winchmore hill to anyone. Just relieved relieved my poor bunny pulled through. Never again!
GH
Feb 01,2024The vets themselves get 2 stars but the rest of the practice lets the review down. I have been using the practice since January 2022. Whilst the standard of care of my dog appears to be satisfactory and caring, I have regularly not been informed of the 'real' costs of treatments or alternative treatments costing significantly less, enabling me to make a choice myself before the treatment is given. One particular example was when they took it upon themselves to charge a ridiculous amount for an ear gel, making the decision themselves that I was unable to administer ear drops myself. That was not their decision to make and it left me significantly out of pocket. They did not disclose the difference in cost between the treatments. The staff are mixed, usually polite. One vet was really concerned about his new apple watch being scratched (maybe take it off when you work with animals?) and one particular nurse has been rude from the start and is quite condescending in the way she talks to you. Her attitude is far from helpful. I don't think it's unreasonable for my dog to bark for further treats, given the fact the vet has just shoved handfuls in him to enable vaccinations and an annual health check to take place. Unlike some dogs, he's large enough to see the treats on the reception counter they openly leave for clients to use. To be lectured on 'how I shouldn't be giving my dog treats every time he barks', was not only rude, inappropriate, but failed to take account of the actual circumstances. A little more empathy would be appreciated. The fact that she was told 'to leave it' by another member of staff could suggest this is not the first time she has behaved like this and that her attitude is inappropriate. She also proceeded to rub my dogs ear, (which had just been diagnosed as sore and needing a swab by the vet) and wondered why he was still barking! I also took out an annual plan to spread costs of vaccinations etc and in 2023, when I questioned whether I was able to leave the practice, was told by a receptionist that the plan could not be stopped until the policy began again. One year on 2024 and apparently that's not the case. If a receptionist is providing info on such schemes, then surely it's standard practice responsibility to ensure all staff are fully trained and informed of procedure?
Seth
Jan 23,2024I am writing to express my deep dissatisfaction with the service and customer support I have received from this veterinary practice, specifically in relation to the untimely passing of my kitten and the subsequent issues surrounding the refund process for the vet plan I had subscribed to. I enrolled in the full-year vet plan, paying £240 upfront (£20 per month). Unfortunately, my kitten passed away after receiving the first dose of the vaccine, approximately 2-3 weeks into the plan. In light of these circumstances, I contacted your practice seeking guidance on the refund process. During my initial inquiry, a receptionist informed me that, under such circumstances, a full refund would typically be issued. Subsequently, I visited the branch multiple times, both in person and via phone calls, to follow up on the refund status. On each occasion, I was assured that my concerns would be addressed promptly. Regrettably, despite these assurances, no progress was made, leading to a prolonged and distressing ordeal. The lack of responsiveness and effective communication from the management team has been particularly disheartening. I visited the branch six times to resolve this matter, each time incurring emotional distress due to the reminder of my kitten's passing and the apparent incompetence in handling my concerns. The delayed resolution, especially over the Christmas period, has added to the hardship. Furthermore, I received only a partial refund of £77 without any accompanying explanation, leaving me with uncertainties regarding the deducted amount. Despite my repeated requests to speak with the manager, I was informed on every occasion that the manager was unavailable. Given the circumstances, I kindly request a thorough investigation into this matter and a transparent explanation regarding only a partial refund. Additionally, I would appreciate a timely resolution to this issue, along with clarification on the overall refund process. I believe that addressing these concerns will not only provide closure for my distressing experience but will also contribute to the improvement of customer service standards within your practice. I hope this formal complaint prompts a swift and satisfactory resolution. i would like to conclude by sharing my sentiments with potential clients considering your practice. in light of my unfortunate experience, I STRONGLY ADVISE AGAINST UTILISING THESE SERVICES UNLESS ABSOLUTELY NECESSARY. OTHER VETERINARY PRACTICES OFFER MORE COMPREHENSIVE PLANS AT MORE AFFORDABLE RATES. I INITIALLY CHOSE YOUR PRACTICE FOR ITS PROXIMITY TO MY RESIDENCE, BUT I REGRET THIS DECISION WHOLEHEARTEDLY EVERY DAY. i hope that sharing my experience will serve as a cautionary tale for others, prompting them to carefully weigh their options before entrusting their pets' care and giving their hard earned money to your practice.
Anna
Jan 11,2024I can only speak for Village Vet Brackenbury, but Jessica and Lucija are brilliant vets and also just really nice humans, the nurses are caring and personable and the receptionist is friendly and welcoming; the whole practice exudes care and friendliness. They are extremely pragmatic, the care is very personal and you don't just feel like another job. In a world of corporate over-priced veterinary care, this is absolutely the opposite - they are honest with their advice, you feel very much that the treatment is centred entirely on the welfare of the animal patient, rather than the finances (which is not how I've felt elsewhere in other hospitals and practices) and, as a result of such trustworthy care and service, they have my loyalty forever! I cannot recommend them more highly; even if you live a bit further away, this vet practice is worth travelling for! Thank you for saving my little Vesper when noone else could.
G o
Dec 25,2023I agree with previous post L dot Still Grieving!
Aya
Dec 21,2023I wish I could give it 0. Very unprofessional staff from receptionist at brook green branch to the Vet. On top of being unprofessional they are led by emotions and are seriously under specialised in the field of veterinary medicine. I am not sure how anyone can trust them with their vets at that branch. I am beyond disappointed how my pet was treated and I wish I switched my vet practice quite sooner so that he gets the right treatment, attention and care from real vets.
Fran
Dec 14,2023If I could leave NO STARS I would, Totally useless vets. All the Vets care about is making money and not helping you...Total waste of time and money. Avoid them at all cost if you love you pets. Your better off going somewhere else....STAY AWAY IF YOU VAULE YOUR PETS LIFE!!!!!! - NOT TRUSTWORTHY OR EXPERIENCED, ALL THEY CARE ABOUT IS MONEY..... This places needs to be shutdown and all the vets should never be aloud to work with animals again.....TOTAL COWBOYS!!!!!
Jo Samuel
Dec 10,2023The whole team works incredibly hard, and always tries their best to help us with our cats. Very friendly and professional and always go above and beyond to help!
Alisha
Dec 04,2023We have had nothing but issues since day one. First of all £70 just be seen? Not even a same day appointment but 2 weeks after the initial call. Took her in again and she needed tests done. We were told 2 days for results…. 3 weeks later we got them. We’ve just called this morning as my dog is peeing blood and they don’t even have a vet available. This is 4th time we’ve had an issue and called and they’ve not had a a vet available. We’re now having to call their other branches to find someone which is absolutely disgusting and they should be held accountable.
L Dot
Nov 23,2023Murderers!!!!
Chris Marshall
Nov 02,2023Been attending this vet for 30 years, it was taken over a couple of years ago. Now they dont seem to care and are just about money!! Any users of this vet check your pricing. I have just paid over double the price of any other local vet in the area. Something I can't afford at the moment and stress I don't need with a sick pet. I'm so upset with this place, it used to be amazing. AVOID - if you insist on using them PRICE CHECK!! Extremely disappointed customer
Trevor Jones
Oct 24,2023These guys at Village Vet are top notch they are absolutely great ,they are very helpful and know how to put you and of course your pets at ease 10 out of 10 . We would like to say a big thank you to Rachael and Dr Cristina you are a credit to your practise and your team, TC`s not too bad but feeling sorry for himself and says thank You...
Friars Gate, 1011 Stratford Road, B90 4BN, Solihull, GB
https://www.villagevet.co.uk
Liz Harris
Mar 29,2024An amazing veterinary practice - incredibly friendly, professional and knowledgeable. All the staff have always gone above and beyond to provide an excellent service My 10 year old dog has had a very difficult few years with complex issues and they have always treated him, and me, with kindness and understanding. They have always discussed the diagnosis, treatment and prognosis with detail and empathy. He has had many operations under their care. He has now made a full recovery and is back bouncing! I cannot recommend the whole team highly enough. Thank you to you all.