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Reviews 20
Pamela B
Feb 02,2024I’m reviewing on here because this company asked me to review my first order but didn’t post it on it’s website which suggests they could be cherry picking good reviews to post (as mine was slightly critical of the packaging). My first order of bird seed arrived unsealed at the top and with a cable tie loosely around so unsure whether it had been dispatched like that or had been tampered with en route. That said, the no grow seed has been fine and well received by our birds so I ordered some sunflower hearts which arrived today and were properly sealed. I’m sure this is a great company but don’t ask people to review if you are not posting them on your website, it gives a false impression. Later edit: Thank you for your reply below ref damaged packaging. My review only appeared after I had written this on Trustpilot as I checked a minute before posting on here. We’ll park that there!
Jill
Jan 09,2024An outstanding local company you have the environment at its heart. We have always bought our bird and wildlife food from Vine House Farm and the farm shop now has the addition of an excellent cafe attached selling locally sourced food. We feel privileged to have Vine house Farm just a few miles down the road.
Essex Birdwatching Society
Aug 22,2023We arranged a bespoke tractor/trailer tour of the farm and it was superb. Nicholas gave detailed explanations of how he's developed the land over the years for the benefit of birds and wildlife, and the genuine passion that he has really shone through. The cafe and shop are both excellent with great food and produce, and the service received from all of the staff was second to none. We will be back!
Ali
Apr 03,2023We ordered a large bag of the Won't Grow Bird Seed. Unfortunately half of it is wasted - the birds just throw half of it away. I did contact the company to ask for advice but received no reply. Disappointing as this company is recommended by the Wildlife Trust and we therefore expected better.
Rob
Apr 01,2023I've been happily buying seed from Vine House for several years. On the one occasion when there was a mix-up with the order it was rectified immediately at no cost to me. Delivery is usually next working day but their carrier, DHL, has let me down twice without warning. On both occasions they simply failed to turn up. I started with Mixed Bird Seed, which the smaller birds used to sift through and discard in quantity. They and the birds waiting below seemed to struggle with the black sunflower seeds. A change to Premium Mix Seed, although more expensive, proved economical at it eliminated a lot of waste. I now use a squirrel proof feeder (to keep the jackdaws and rooks at bay) and sprinkle a bit of seed on the grass to keep the ground feeders happy. That alone attracts a wide variety of birds to my semi-rural garden. Fat balls in a feeder were a failure, only being eaten by jackdaws when I eventually put them on the grass. Dried mealworms, sprinkled on the grass, are a favourite of magpies, jackdaws and rooks but I can't say I've noticed any other birds getting a look in.
Roger Thomas
Jan 22,2023I had spent quite a lot of money buying bird seeds from Vinehouse Farm, then last autumn things took a turn for the worse(me not liking what they were selling me) 1,lots of dust in the mix which was causing clogging up of the hanging feeder in damp weather+ the birds were not wanting to eat it. So I put some of the mix through flour sieve + other stainless mesh to understand the amount of product dust therein ,and made up my mind to start making my own mix,which doesnt clog up or is wasted by birds just not eating it. So now I know my mix is stable in most conditions and is eaten. So l am now buying ingredients from Soarmill Bird Foods and things are returning to normal,with no problems. Roger Thomas.
Celia
Jun 24,2022Have recently started buying my bird seed from Vine House Farm and I have got to say this is the best quality bird seed I have ever used and I have been feeding the birds for over 20 years. I will not buy from anywhere else now. The birds love it and eat it all so there is no waste. Delivery is also great and very quick. 10/10! Thanks very much!
JG
Jun 02,2022Firstly the item bought didn't arrive the next day, as they boast on the website, not a major problem but be aware if you order something as a gift that you should give it two days rather than their advertised 'next day', and I ordered at 10:49am, way before 3pm. Secondly, when the item arrived, they hadn't even bothered to wrap it! They had simply stuck address information on the product box, which meant the box was dented, scuffed and damaged. So if you are buying as a gift for someone, as I was, you will be disappointed by the condition your products box arrives in. Won't be using this company again. A shame, because I wanted to support a smaller business rather than the usual online shopping company.
Bob
May 17,2022Strange to see some negative reviews. This company are, by far, the best for bird seed and customer service. Their sunflower seeds are definitely the very best quality. Other, cheaper sellers use filler and poor quality, dried out seeds, that the small birds can't eat. Not Vine House! Had to speak with customer services and they were really kind and professional. Have been disappointed so many times with other, cheaper sellers. Cannot recommend highly enough.
Christine Eglinton
Apr 04,2022Excellent service. The bird seed I buy is very reasonably priced and delivery was fast.
Jane 👸🏼
Feb 28,2022Our garden birds absolutely LOVE VHF Robin and Friends Mix…I’m now refilling my ground feeder and hanging seed tray every few days. I also add extra VHF sultanas which go down very well with the blackbirds. Only complaint…the plastic packaging. I bought a bag recently that was made from strong paper, but it was the only one in the shop. Maybe time to cross over to paper? ❤️
Dean Leverett
Feb 12,2022Bought bird feeder from these people. Delivered quickly, but product is extremely low quality, doesn't fit with pictures of website (fixings different) and really isn't worth anything like the £55 paid. I've bought lots of stuff from these people, but never again.....
Roger thomas
Dec 09,2021When it comes to feeding the birds,we find VINE HOUSE FARM really good. Since we switched to them 2 years ago we have increased the variety of birds that we are getting ,because when we talk to them we find the up to date knowledge of what foods they really like and use those.Their UEM feed is really goodand when you add 10% chopped peanuts,it getting them feeding really properly and of a morning now there are so many different varieties,such as. Wood peckers Nut hatches Blue tit Gold finches Great tits and all the other tits Sparrows Starlings And so many more The foods sold by vine house farm are really good quality and are delivered FREE next day.We phone them and receive them promptly They sell a very good range of feeders,and their luxury fat balls are a favorite of starlings and many other birds We Like VINE HOUSE FARM and we consider them to be 10/10
hilary down
Nov 17,2021Brilliant site for bird food and feeders, I have been a member of this site for some time, but over the last five years a lot has happened, but I have now to replace my cards so I may once more start to replace feeders for my beloved birds, and winter is nearly here, and I may have my old feeders out I have lost several others plus my bird table may be following as one of its legs has started to come loose , so I have one problem and that is my flutter butter feeder it will not make my birds at all happy, because the dark green hood frightens the birds , they can not see predators flying near, they can not see dangers at all, maybe if the hood was clear then just maybe the little birds will come and feed from it, otherwise I was a waste of money. While my other feeders are all doing well, and the ones I can not use will be soon replaced along with the food and my garden will once more ring loud with happy contented birds.
Julie Hunter
Aug 27,2021Ordered a ground bird feeder but received a box of fat balls instead. Spoke to someone on the phone who eventually gave a grudging apology. Received an email assuring me I would receive the feeder the next day, instead the next morning I received an email telling me they would be picking up the fat balls. When I queried what happened to my ground feeder they told me that I wouldn’t be getting it that day after all. I was given some garbled explanation about collection versus delivery. I was left at this point with no alternative but to cancel as I did not trust them at to deliver the next day either. It was clear they wanted their fat balls back and didn’t really care about my ground feeder. To confuse the situation further I received a notification that I was to receive a DHL delivery from them on the Friday which unsurprisingly didn’t turn up, however it was clear to me that if I had decided not to cancel this is when i would have received the feeder, almost a week after ordering. I order a lot of wild bird products but I’ve never used this company before and won’t again, very unprofessional.
John
Jun 15,2021Oh dear, Having ordered live mealworms and expecting a next day delivery via DHL, enquiries with the company point me to the disclaimer buried in the delivery information that excludes these from the next day service. If you don't deliver the product next day then don't provide misleading information on the product information page. And to think I paid more for the product thinking I'd get next day delivery! Let down by another company!
Matt Riley
Jan 06,2021Submitted a postal order via cheque payment and was very impressed when the order arrived within a few days. Fantastic that a share of proceeds goes towards the Wildlife Trusts. Keep up the good work.
Stephen Hart
Aug 20,2020This company appear to have a real concern about the environment and use the sales of their products not only to support local wildlife charities but also to improve the environment upon which they depend to produce their products. The delivery service is very fast and the product quality is high.
Mr Christopher Page
Apr 01,2020Good quality produce, quick response times and delivery.
Vine House Farm, Deeping St Nicholas, PE11 3DG, Spalding, GB
http://vinehousefarm.co.uk
Carl
May 11,2024Quality products and service - a true pleasure to deal with. I place about £2k of orders for wild food, and boxes/feeders etc - Vine House Farm are by far the best to deal with. They really know their products and birds and consistently over the last 20 years have provided wonderful service. The founder Nicholas Watts is the “go to legend” on all things bird conservation and knowledge - a true country man and passionate protector of wild life. I can highly recommend his guided country walks. His MBE needs upgrading to “National Treasure”.