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Reviews 179
Matt Ormrod
Apr 06,2024Ordered 4 items. Get an email to say unfortunately while processing your order 3 of your items are out of stock. Why let me order then if you don’t have them? It’s so annoying and disappointing. I chose Webbs purely as they had the stock of what I wanted. Really annoying that a business is promoting items in stock when they haven’t got them.
karen fisher
Mar 30,2024This was my first online order with Webbs after not quite finding everything I wanted on a visit to the Wychbold store. I was extremely impressed with the fast delivery. The plants are all very healthy, arrived in excellent condition and the delivery driver was really friendly and helpful. Also, I have never seen plants packaged so well and with such care. I shall certainly use their on line ordering again with the confidence to know how much care they take with the process. Really impressed. Thank you!
Jill Monk
Mar 24,2024Plants finally received after courier tried to deliver to wrong house after I delayed delivery for a day. They were well packaged so not damaged and thankfully alive and well. I also thank someone at the centre in contacting the courier as I was unable to.
Alan
Mar 21,2024ordered three hebe plants. delivered very quickly and the plants were in excellent condition. very impressed.
Keith
Mar 20,2024When an expensive hand tool broke on the second time of using Andy at customer services quickly and efficiently dealt with it. None of the usual hassle arranging a return myself. Within a couple of days the replacement arrived and the broken tool collected. All of my telephone calls were answered immediately without the dreaded muzak of being kept on hold. I will make a point of using Webbs again for online purchases and look forward to calling in at the garden centre next time I’m nearby.
Bruce Bostridge
Mar 15,2024Well packaged fabulous plants delivered in a timely fashion. Very impressive, thank you.
Happy of West Sussex
Mar 12,2024Such fantastic customer service from Andy in Webbs Direct. Challenges with the delivery of the first parasol were resolved quickly, efficiently & with such warmth. Even when it looked as though the replacement product might be an issue, Andy went the extra mile & worked with Victoria to produce a helpful video so we could put the cantilever parasol together & it works perfectly. Thank you so much
Ruth
Mar 05,2024I recently wanted to arrange delivery of a plant as a gift to a friend. I live in the North East but like to shop local if possible. Webbs staff assisted me to identify a flowering plant to meet my needs, taking photographs of stock available in the store and sending them to me to make the final choice . All the staff I dealt were helpful and understanding of my requirements. The recipient of the gift is also very happy with the outcome. Well done everyone much appreciated,perhaps I will be able to visit your store when I venture South!
Ruth V
Feb 29,2024Arrived at cafe in Wychbold today & was shown to table by staff member. After 10 minutes no one had taken our order, but orders were taken from customers who had arrived after us. Enquiries revealed the staff member had forgotten to add our table no. to the list, so they then added us to the bottom of the list! Tired of waiting we left. On the way out I spoke to the errant staff member who just shrugged off her mistake. Then purchased a bottle of mushroom ketchup from the food hall costing £4.99. A hour later found identical mushroom ketchup in Asda on offer, reduced from £2.10 to £1.60! Disgusted by the whole “Webbs” experience. Won’t be visiting again.
Yvonne
Feb 19,2024I am a new online customer to Webb's gardening. I had a minor issue with my order and am very impressed by how quickly and efficiently they dealt with it. It was a pleasure to deal with them and I would have no hesitation to trust Webb's Gardening with my future gardening needs. So refreshing to receive such friendly efficient service. Yvonne Jones
Angela
Feb 18,2024My 5 year old Son and I visited Hagley Garden Centre on 17th February 2024 for their Sow and Grow event. Liv and Summer were enthusiastic, kind and very engaging during the activity. They are both a real credit to Webbs. I hope they get the recognition they deserve.
Mr Ivan Beesley
Feb 04,2024What a pleasant change to be "looked after" whilst in the restaurant. From being seated to taking the order and delivering it. A smooth operation, nothing too much trouble. Hats off to all their staff, especially Lee, who took on a bit of Spanish, and delivered it flawlessly.
Mrs. Gwenan Tudor
Jan 30,2024There was a slight problem with my order which they sorted immediately.Very friendly and efficient staff - so what more could you ask for.
Jackie Scriven
Jan 28,2024Webb’s DROITWICH Took our food order, we got the food and they never approached us again , we decided after we had eaten had waited so long we would avoid dessert just have coffee and leave, I had to go in search of the waitress explained we hadn’t been approached since first arriving she appeared completely uninterested, I ordered our latte coffees then we sat and waited for an eternity AGAIN , it was becoming totally ridiculous , during this time we heard 3 other tables complaining, we almost left but had paid earlier and therefore was determined to get our coffees when they eventually arrived we finished them and left truly awful service. On leaving we heard a waitress telling the queue there is a minimum wait of 20 minutes ? ours took 40 minutes and even when simple coffees had been ordered it took over another 20 minutes! Would not recommend ..
Mrs
Jan 22,2024Hi we took are daughter here for breakfast today The young lady at the desk was brilliant great sense of humour her name is Amanda Amanda seated us and also took are order asked all the right questions about dietary Food arrived hot and tasty we all cleared are plates The young lady who brought the food return asking was everything ok her name is Kat Great service .price affordable . Will come again thank you also to the back room staff for a excellent experience
Laura
Jan 16,2024Really disappointed with my recent purchase from Webbs online. I bought a handful of things and paid postage for these, days later to be told it had been shipped but that they didn’t have one of the items I’d ordered (which typically had been the main reason for my order). I asked for a refund of postage due to this and I was completely ignored. I would not order again.
Crafting Curious
Jan 10,2024Fast response from customer service feom my online order. Damaged item was refunded with no quibbling. Thanks Andy at Webbs
Nikki Wright
Jan 07,2024I ordered something online and it had a smudge on it so they offered me a partial refund. Service was fast and the associate was understanding and nice.
Steven Tanner
Dec 08,2023I came across some offers from Webbs on the internet by chance . This is the first time I have ordered from them and have to say the process was faultless. In fact I received my items promptly, well packed and not disappointed with the items . I had one additional request on receipt of my goods and webbs were very quick to respond and support .
Webbs of Wychbold, Worcester Road, WR90DD, Wychbold, GB
http://webbsdirect.co.uk
Vixen
Apr 08,2024I really enjoy going to Webb’s at Wychbold and was so happy to see you've added wrapped gluten free cakes in the cafe that I could have (serious allergies). The happiness lasted about 2 minutes. £5.49 for a small cake which is generally bought in for less than £1.80! I’ve NEVER paid anywhere near that for one of these cakes! (And I wouldn’t have paid if I’d seen the price beforehand). They are usually around £3! Taking advantage of coeliacs and vegans I’m guessing. Well that’s the first and last time I ever buy a cake here unless of course you start pricing them sensibly and not to make a profit of over 200% for people who have no choice in life. My husband won’t have any of your cakes either, we will go to the surf shack at Aztec opposite who price sensibly. Or I will just go to Mappleborough Green in Studley where the same cake costs half your prices! I knew your reply would suggest it’s the suppliers fault! A quick google shows suppliers such as brakes sell them at a rate of £22.99 for 12. As explained above Webb’s is the ONLY place I have ever come across adding such a huge profit. I have shared this on a Coeliac social media page and had so many responses from people saying how they also wouldn’t pay that much and how as a company you are definitely taking advantage of people with allergies.