Woodsure
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Woodsure, the UK's only woodfuel certification scheme, is a not-for-profit organisation, striving to raise the quality of woodfuel in the industry. Woodsure administers the Ready to Burn firewood certification scheme and the Biomass Suppliers List.
Reviews 83
Log On Firewood
Sep 29,2024Our industry is truly fortunate to have Woodsure providing such incredible service. Their efforts to promote cleaner fuel options, like seasoned or kiln dried firewood with moisture content below 20%, are exemplary. Thanks to Woodsure, the firewood industry continues to thrive while maintaining high quality standards that benefit both businesses and consumers. Their commitment to upholding these standards sets them apart, making them an invaluable asset in promoting sustainability and cleaner fuels. The tremendous work by the Woodsure team has led to significant improvements in public health and the environment. This positive impact extends beyond our industry, enhancing the well being of communities through cleaner air and a healthier planet. I highly recommend their service!
Tom Earl
Sep 25,2024Miss Hathaway was polite, professional and informative when I spoke to her at this years APF, as a result I will be looking into biomass boilers and may be in touch in the future
PHIL CHATBURN
Sep 24,2024Great experience with Nicole who assisted any questions i had throughout the application. Look forward to receiving my Wood Sure approved in the coming weeks
Richard
Sep 16,2024Thank you so much to all the team at Woodsure and in particular Emily M for such outstanding service and helpfulness in getting our application approved. Your support has been fantastic! Thank you
Jennifer Austin
Jun 12,2024Thank you Erin Mills for being super efficient and a pleasure to talk to this morning. My husband and I had some questions around the log samples and she really couldn't have been more helpful. We really appreciate her support. Great customer service :)
Lucinda Jennings
May 15,2024A really good customer experience! Erin was able to explain an area of business that is not my every day work. She understood the issue I was experiencing, how it could be resolved, but most importantly she offered to help! Within 15 mins of my follow up email providing information she fed back an revised certificate with the correct information. I wish all customer service could be like this. Thank you Erin.
Bill Biddell
Dec 21,2023A straight forward application with helpful and friendly back up from staff at all times.
Carine Kidd
Dec 20,2023Erin was very helpful, not only answering my questions but thinking of the extra bits that would make my job easier.
Kinder Kindling
Nov 13,2023Nicole has been brilliant from day one when I bombarded her with a huge pile of questions and has been very supportive leading up to our application. Really the process could not have been any easier so a big thank you and we look forward to working together for many years to come.
deborah owen
Oct 18,2023Nicole has been so helpful in advising and supporting our application which made the whole process extremely smooth. Can't thank her enough.
NICK PYE
Oct 04,2023Absolutely horrible vile and snide company. Try to bully and harass vendors into signing up for their Mickey Mouse scheme and when they don't they report them to Trading Standards and the Local Authority. Why would anyone give them money after that ? Hopefully they will go out of business soon. On another note don't believe all the positive reviews on here either ! Go read the Google reviews for a more accurate version ! They are only getting 1 star as there is not a 0 star option !
Dave Forth
Sep 27,2023Nicole makes it easy, outstanding communication and valuable advice on all aspects of filling out the form. Thankyou Nicole
Shiona Mac
Sep 26,2023Woodsure are tremendously helpful with queries. Over the past few months I have had a few questions and issues and they are always resolved in a professional and friendly way.
Duncan McIntyre
Sep 24,2023We requested a revised Biomass certificate from Woodsure as part of our non-domestic RHI registration. We requested this in the morning and within 3 hours Robert Cain, the Woodschemes registration officer had emailed us a copy. Fantastic service. Just imagine how well this country would function if everyone operated as effeciently as Robert!
Nicola Powell
Sep 21,2023We received outstanding help from Robert this week. We were up against a very tight deadline to receive testing and certification for a product. Robert listened and understood the situation and went the extra mile to chase and follow our request through. A massive thank you!
Herrings Green Farm
Sep 08,2023Helpful company to deal with We are a small family run business who were looking to sell firewood as an additional revenue stream. Unsure as to how best to do this within the government guidelines, we spoke to a lovely lady called Nicole who was very knowledgeable and informed us which licence would best meet our needs. She was very supportive in guiding us through the registration process and our application went through smoothly. Whenever we had a query or wanted to get an update on our application, calls and emails were answered swiftly and politely. Would recommend.
michelle hembury
May 25,2023A company rep visited site. Tested wood and held application until I was ready. Staff replied and was helpful. I am now recommencing my application.
Ruth Curis
May 03,2023The customer service we received today was excellent. We had problems with completing the renewal due to our particular circumstances (not the renewal process) and our advisor, new to the team, was fantastic - extremely helpful, friendly and professional. Thank you for sorting our problem so efficiently.
Norman
Apr 17,2023What great service, quick response times and very helpful feedback recieved when requested, thank you woodsure team.
Severn House, Unit 5 Newtown Trading Estate, Green Lane, GL20 8HD, Tewkesbury, GB
https://woodsure.co.uk/
BIGBOB o YT
Jan 28,2025Nice people to do business with. Comms are excellent. Quick and professional processing of my Woodsure accreditation. Reasonable fees. Very happy with their service.