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Fireworld | discount gas fires, electic fires and stoves. Fire surrounds: marble, stone and wooden fire surrounds
Reviews 64
Mr Dale
Oct 17,2024Excellent choice of products in a spacious showroom. Competitive prices and a good range of well known manufacturers fires on display to choose from. The salesman/owner wasn't pushy in looking for business and allowed us plenty of time to make our choice without any pressure whatsoever. I appreciated the fact that I only had to pay 50% deposit with the balance being paid only when I was completely happy with the quality of the installation. The fitter/gas engineer arrived on time and treated the house as if it was his own. All areas of the room where double sheeted in order to keep any dust under control. The fireplace and balanced flue was expertly fitted within the times originally stated, and it is now the stunning centre piece of our lounge that I feel confident to show off to friends and Family. I would recommend Warm Living at Wigan. JRD.
Susan Pearson
Oct 10,2024I rang to ask a question before ordering, the man I spoke to was very rude and dismissive, I have sent two complaint emails and other than the usual confirmation message I have not yet received a satisfactory reply resulting in them losing a sale
Julie Drew
Sep 29,2024A very trustworthy company with good customer service. Bought a free standing Gas fire at a very reasonable price. I was given good advice on local fitters and a choice of delivery times, would definitely recommend.
Ronald Hesketh
Oct 13,2023customer services/sales team were very helpful especially when I asked them to put my order on hold because i changed my mind. after letting know early the next day that I wanted to larger more expensive stove the Parkray Rochester 7 kw mulitfuel. Also the delervery man helped me to get the heavy stove of the pallet and into the house . Lit the stove it is fantastic
white
Aug 25,2023My second purchase from Fireworld as I was so pleased with the price and service, so I have bought another gas fire from them , customer service is absolutely superb and delivery was, ridiculously quick. shame a lot of other companies cannot follow this example.
Aleksandra Pedraszewska
Jun 16,2023The most horrendous online shopping experience in my life. I ordered a fireplace with this company at the end of 2022. After getting an email that any returns (even within a 30 day return period and even if I wanted to return the product myself) will result in a return fee, I called the customer service to confirm that the original product I ordered met my requirements. Because the fireplace was not glass fronted I asked for a replacement to be sent, underlying that I need the product in the same dimensions but glass fronted. After receiving the fireplace, I wasn’t able to install it for about a month so it was sitting in a box for just over 34 days. After unboxing, it turned out that the replacement fireplace had completely different dimensions than the one I had ordered originally even thought the man on the phone reassured me that it wouldn’t be the case. The company refused to accept the return, even though I offered to pay the return fee, called me a liar multiple times when I reiterated the phone conversation, and stopped responding to my emails until I started the legal action against them. Since then they have been more interested in questioning the credibility of the lawyer representing me rather than trying to resolve the matter which could have easily been settled by admitting the fault of the customer service representative and having a decency of accepting a return within a laughable return period of 34 days. By this point I was not only misled by their customer service, but also treated in an abusive way when trying to resolve the matter, and threatened by the police for doing that. I simply discourage everyone from dealing with these people. It’s unfortunately the perfect example how dealing with small local businesses can go wrong if people who lead them don’t give a damn about who they deal with, and care solely about getting rid of stock.
Kevin Keeling
Mar 10,2023Unfortunately, the Carrier damaged a couple of the gas fire items in transit. I contacted Fireworld with supporting photos and they said that they would arrange replacements within 5 working days. True to their word, the replacement items arrived. Fireworld Customer Service have been fantastic. I would strongly recommend using this company.
Mark Howell
Dec 10,2022I found Fire World by chance on the internet & I'm so pleased & glad I chose them, the sales team were fantastic in dealing with my order which arrived the same week as ordered. I would definitely use them again & strongly recommend this company. Thanks again M Howell
Jason Millard
Oct 27,2022Hi spoke to Fire World about fitting a logburner. And within 2 week Baz and Tony came to fit it. Excellent service friendly guy's and very knowledgeable. I Would recommend this company to anyone needing a logburner fitted. They kept everything clean and tidy. Thanks again guy's. Regards Mr&Mrs J millard.
Ian ferguson
Oct 11,2022Thanks for your service
Nick Martin
Jun 09,2022I bought a fire and surround which was fitted today I must say the two fitters that came to install it were very polite , efficient and did a lovely job .The whole job was completed to my satisfaction ,I would highly recommend Fireworld to anyone.
Anne Fellows Rhodes
May 05,2022I ordered my gas fire two days ago and it has been delivered today. Fireworld rang me yesterday to advise of certain things and to make sure I understood the terms of the sale. Very helpful. Would highly recommend
Ria
Feb 16,2022Hi, Just to be clear I have not purchased anything from Fireworld yet, as I am still researching my options and I wanted to get some advise on media walls, gas or electric etc and Tony gave me so much useful information and advise making my decision a lot easier. If you are considering a gas or electric fireplace I would recommend you speak with Tony!
alysha adams
Jun 22,2021I ordered a fire with this company and later read the reviews! After reading i became concerned so emailed them enquiring about my order. I had an immediately response to my email, which was dealt with professionally. I had an update email letting me know my delivery was on its way. It was delivered the next day had a great experience with the company and looking forward to enjoying my purchase
Tessa
Apr 09,2021Bought a fire, fab price, quick delivery. Thanks.
MR DERMOTT HOGAN
Feb 19,2021I ordered my gas fire on Wednesday the 17th of February. The fire was scheduled to arrive on 22nd February. It arrived on the 19th of February. All the replies to my emails were promptly dealt with respectfully. Great service from a great company. Would highly recommend
Josephine Hoxby
Jan 19,2021Really not sure if they even exist. Tried the telephone and it says calls are not being received at the advertised number. I’ve had no reply to my last three emails. They have my money, the fire was broken on arrival and this has been returned. I have proof they have taken delivery of it back. Late addition. I have now been advised a refund is forthcoming, so the emails are getting read. The phone line however, still says the line is not accepting calls. I’m sure the pandemic has affected business, but it also causes worry from the consumers point of view.
Matthew Walsh
Dec 14,2020To start Fireworld where quick to respond and helpful on the day of my purchase that was which made me think they are reliable and informative. Since then however I can’t get hold of them by phone or email never answered or responded to I have tried for 2 weeks to find out when my fire is coming and now their phone lines say they aren’t answering on the number. I have paid for my product and can’t do anything about it at the moment
Wheeler
Nov 25,2020I ordered a fireplace on 08/11/20. I had an email on 09/11/20 enquiring about my address, I responded on the same day. I heard nothing back. The money has gone from my bank account. Still heard nothing from them. I have followed them up with another email. Still nothing. Their phone lines cut you off during their opening hours or redirect you to the website or email. I can’t get hold of anyone. As it stands, I still have no fireplace, no contact, money taken and no way of getting hold of fireworld. I wouldn’t order from them again. I will now seek to reclaim my money.
Valerie
Dec 17,2024The fitters completed fitting fire surround and gas fire, the fitters where very polite and very tidy, excellent job done, would recommend