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Reviews 167
Rodger
Oct 10,2012SPEEDY DELIVERY, STRESS FREE ORDERING, GREAT PRICES
FrankP
Oct 09,2012Bought a Draper Multi tool kit without shopping around as I had been a previous customer and been pleased with pricing. Checked afterwards to find that I could have bought the identical item considerably cheaper elsewhere - whether the service and delivery speed would have been as good is another question.
Kevin Sullivan
Oct 09,2012Good communication, with email at each stage of the transaction. Prompt delivery. Would recommend.
Mike
Oct 09,2012Goods arrived intact, on time and at a good price. What more can anybody expect? Astonishing levels of follow-up.
R
Sep 19,2012I wouldn't recommend ordering from this company based on my experience with them. I ordered a garden furniture set about a month ago that was showing as in stock on the website but I later received an email to say it was actually not in stock and that there would be a two-week wait. And when the furniture was finally delivered it was completely the wrong set. Customer services were very slow to respond to my email messages (you can't reach them via phone) and were pretty unhelpful when they did respond. They did not really explain why the wrong set had been delivered, other than to say the right set was not in stock so they'd decided to send me something else! After nearly two weeks and many repeated requests that they pick it up, they finally collected the wrong garden furniture set. However, a month on from my original order, I am nearly £250 the poorer and there's still no sign of the right set being delivered...
GUY MORTLOCK
Sep 18,2012Bought a great set of woodworking tools to whittle away the hours carving stuff (mainly wood) I'm sure they have the equivalent in stonemasonry should I get enthused.
Gary Nasher
Sep 14,2012Ordered an HT Lead rRemoval Tool. 5 days later still no sign of it. Emailed toolbox in the vain hope of some action. (In the meantime I managed to find one somewhere else). Received an email telling me item would be in stock in a further 4 days. Informed Toolbox that I no longer needed item and required a refund. No response. 5 days later I received an email telling me my order was processing. Emailed them again to tell them not to send it as it was no longer needed. Each time I emailed I received an email stating "My team work flat out to respond to all enquiries as quickly as possible. If your enquiry is not answered within the next two hours you will be sent a status update email telling you where you are in the queue. You will continue to be updated every two hours (during working time) until your enquiry is dealt with. The vast majority of emails get replies in less than 8 working hours and I am always pushing to reduce this time as much as possible." I have received NOT ONE SINGLE RESPONSE from these CRETINS. I heartily recommend NOT USING THEIR SERVICES. THIS SHOULD BE IN BOLD AND 34 POINT TEXT - THEY. DO. NOT. DESERVE. ONE. STAR.
MR C E C SHARP
Sep 12,2012I went online to order 1 Wild Cat 1 Watt LED Focusing Torch 1x AAA - CAT102 £9.60 (I have pasted in this description from my online order confirmation). What was delivered was the 3xAAA battery version, which was much larger than I wanted (I'm trying to replace an existing Wild Cat 1 Watt LED Focusing Torch 1x AAA which no longer functions well, and which I purchased elsewhere online a long time ago). I e-mailed Customer Service to tell them of the mistake, but they stated that the order which they received was for the 3xAAA version, and that as far as they were concerned the correct item was despatched. I said that this was very odd, and that I wished to return the item, unopened, and to receive a refund. I followed the procedure of which they advised me by e-mail, and I duly posted this on 22 Aug, with proof of postage. As of 11 Sep it still has not been received by Toolbox, as told to me by Customer Service. All together, it has been a rather unsatisfactory experience.
Male 65, Hertfordshire
Sep 12,2012price right, fine quality products, excellent service
Mr C Bickford
Sep 11,2012Good choice of stuff. Need a place/facilities to look at and try things.
AM Edwards
Sep 11,2012Arrived in good condition. Excellent service
John B
Sep 11,2012Effortless purchase, great price, great product and prompt delivery, thank you toolbox,will definately use you again...er dont suppose you could offer to cut the hedge as well? .....please!
Martin
Sep 11,2012goods ordered, competitive price, excellent tracking, received as described promptly and when they said.
Micky T
Sep 11,2012Excellent service and communication, plus the best price on line for this staple gun.
SAH
Sep 11,2012Iten just as described, prompt delivery and a good price.
Mrs E Stanier
Sep 11,2012Good product, timely delivery and price
Harold Fish
Sep 11,2012GREAT SERVICE & GOOD PRICE
Mr J Hammond
Sep 10,2012Every thin from ordering through dispatch and then the receipt of the goods was to the highest quality and service,
S Bottomley
Sep 10,2012The best price and excellent service as usual.
Janet Murray
Oct 15,2012I was pleased with the speed and efficiency I was able to order a product and receive the correct item.