Got an email from Dan at the company letting me know they did not have my items in stock and how would I like to proceed. I said I would like a refund, which he agreed with and the money was back with me in a few days! Good customer service.
Such quick service! Arrived swiftly and really well packaged.
Each pot was beautifully wrapped up and protected. All the pots arrived undamaged and look great. Many Thanks
Had a couple of items from Yorkshire bonsai, really well package arrived on time, really pleased Many thanks
Service is impeccable. Even spoke to one of the CEO's.
I made two orders with Yorkshire Bonsai. My first order contained a Bird Plum Tree (tree 0621, order YB06135) I purchased the bonsai because I liked the shape and trunk of the tree in the photo. However, I was sent a different Bird Plum tree, one that was not nearly as nice and I was left disappointed with my purchase. The bonsai I ordered is still on sale at Yorkshire Bonsai. The second order was lovely the right tree a Ficus and it is a beautiful tree. Delivery was very fast and on time. The company does seem to have bonsai trees at a good price. I like to purchase trees that I can see an actual photo and not a generic photo of. I have not decided if I'll purchase anything else from Yorkshire Bonsai or maybe I'll just carry on with Bonsai Direct.
Just received the most beautiful bonsai, it was packed extremely well and arrived in great condition. Will definitely buy from this company again.
This is an update to the previous review. My son was very happy with the tree. I appreciated the attention given by Yorkshire bonsai. Excellent customer service
It is rare these days to receive the high degree of service that Yorkshire Bonsai gives. I was searching for a particular sized pot that my husband wanted. Paul spent considerable time outside normal hours offering help and advice. When we placed the order it was processed efficiently, arrived on time and was extremely well packed. We will certainly be recommending them to our friends and will be using them again. Many thanks Paul for your kind, considerate and courteous service. Carol.
Fast delivery and great customer service. Being able to pick out a specific plant is a great facility too! I’d highly recommend Yorkshire Bonsai, and will use again in the future.
Not yet delivered!
Fully informed of delivery schedule, even though one item out of stock, which will be delivered once in
Ordered a ceramic bonsai pot and tray which arrived very well wrapped and in perfect condition. Postage was just a tad slow (took a week to arrive, not that I was in a desperate hurry so it really wasn't an issue) and the amount of packaging could have been reduced somewhat. The price was reasonable for the item purchased so overall I am very happy and would certainly use Yorkshire bonsai again.
Excellent service.
Delivered when as said well presented good quality one instructions for are ofBonsai as it was a present
Perfect, love my product and delivery was fast
Quick delivery and quality product for good price
Excellent banyan tree, lovely condition, great delivery service.
Quick service and delivery
Geoffrey Hodgetts
May 05,2023Ordered 2 Trees and they arrived the next day which was a Saturday. Trees were very well packaged and in perfect condition. Had a few questions and Dan was very helpful and responsive. Excellent service and will not hesitate to order again.