Acquasub

Hosted by David Simmons

4.0 (811 Reviews)

To leave a review you need to be logged in

Reviews 811

4.0

Out of 5.0

EB

Sep 23,2021

Veloce e precisa.

STEFANO

Sep 22,2021

Gentili e competenti, consigliatissimo !

MAURO

Sep 22,2021

Servizio affidabile

LUIGI CRISTIANI

Sep 22,2021

Ottimo servizio, veloce e preciso. Personale molto cortese e disponibile.

Raffaele Terranova

Sep 18,2021

Affidabile come sempre 🔝

Roshd

Sep 17,2021

Effettuato ordine online aspetto email per il pagamento , mai ricevuta !!! Li contatto telefonicamente mi dicono che mi avrebbero richiamato , nessuna telefonata ricevuta. Azienda poco seria !!!! Pubblicizzano un servizio di ordini telefonico ma e' pessimo.

andrea mangraviti

Sep 17,2021

Quello che aspettavo e' arrivato . Veloce .

Sea Lover

Sep 17,2021

It's a store with a proprietor with a corrupt philosophy who uses PAY-PAL as a cover and abdicates his responsibility as a seller. I ordered 22 items of diving equipment from a website operated by Acquasub on July 18, 2021, for a total cost of € 661.80 Of the above diving equipment, I ordered 6 pairs of black-colored Concorde fins made by Mares. The total cost for the 6 pairs of fins was € 245.40 After more than a month of waiting from the day I placed my order, the product was finally shipped to Japan on August 19. When I opened the package that arrived in Japan, I found that although the fins I ordered were black in color, the 6 pairs of fins delivered were all green in color. Could it be that the buyer entered the wrong color when ordering on the website? No, that is not true. Because there is no page on the Acquasub web page where the buyer can order the green color fin. Since I had paid for the goods through PAY-PAL, I filed a claim based on PAY-PAL's terms and conditions, which protect the buyer, because the goods were completely different from what I had ordered. Barbara, the owner of the store, sent a message to me stating that Maria Luisa, the shipping manager, admitted that she had shipped the wrong color and that "it was our mistake. I was contacted by PAY-PAL customer support and instructed to send back to Italy all 22 items I had ordered, including the wrong one, as the seller would accept a full refund. The package to be sent back to Italy from Japan weighs 17 kg and the shipping costs are € 249.48 , which I, the buyer, am obliged to pay in Japan. Will the shipping cost be reimbursed by the seller to the buyer if the cost of return shipping is proven by presenting a receipt to PAY-PAL? When I asked PAY-PAL customer support, they said that the buyer is responsible for the cost of return shipping because the cost of shipping is not under PAY-PAL's jurisdiction. You should be aware that PAY-PAL's terms and conditions that protect the buyer are a total lie and actually protect the seller. In this order the seller accidentally sent me 6 pairs of green fins, why do I have to send back all the other 16 items of diving equipment? This condition is too unreasonable. If the full amount of my order € 661.81 was refunded, and the buyer would have to pay € 249.48 to send everything back to Italy, that means I would only receive € 412.33 back, even though I had no diving equipment left. This is actually a pernicious protocol in which PAY-PAL and the seller conspire to make the buyer give up on returning the product or getting a refund, even if the seller has shipped the wrong product, because they consider it disadvantageous for the buyer to bear the hassle and cost of returning the product. Using PAY-PAL's corrupt terms and conditions in favor of the seller as a cover, it is absolutely unacceptable for sellers to abdicate their responsibility to compensate buyers for misdeliveries and to reship products. On the Acquasub website, you will find the following shipping policy. Correctly ordered but faulty goods will be collected from customer FOC and replacement product will be re-delivered FOC. I sent several messages to Barbara, acknowledging the misdelivery of the Acquasub and asking her to resend the black fins that the buyer had ordered, but at the end of the message from Barbara, she wrote Good bye! Don't think you can go through your days unimpeded by a rotten business philosophy that lacks any sincere ethics as a seller. They say that those who do wrong will always be punished by the heavens, but I think Acquasub should go to hell. The Trust Pilot is not allowed to attach photo images as circumstantial evidence, so please refer to the Acquasub review section of sitejabber.com for an image of the green fins.

Giovanni

Sep 16,2021

Prezzi ottimi,, spedizione veloce!

MATTEO

Sep 14,2021

Consegna rapidissima, proprio ciò che mi serviva!!! Grazie

silvio pastore stocchi

Sep 14,2021

precisi e puntuali

CLAUDIO SCARDOVA

Sep 13,2021

Competenti e affidabili

Matteo Lorenzi

Sep 11,2021

Pagamento di Aprile ed ordine evaso a fine giugno. Materiale ricevuto differente da quanto ordinato dal sito (coprimuta e maglia lycra mares di modello differente). Buoni prezzi e vasta disponibilità del materiale ma gestione ordini online da rivedere.

MATTEO CANNATA

Sep 10,2021

Ottima velocità di consegna, assistenza e magazzino ben fornito 🔝

Massimo Barboni

Sep 09,2021

Puntuali, precisi e veloci !

DARIO

Sep 08,2021

Contatto telefonicamente il negozio e mi risponde la gentile signora Barbara. Su mia richiesta mi invia delle foto del prodotto che intendo acquistare e mi fornisce delle informazioni esaustive. Effettuo l'ordine dal sito e ricevo celermente l'articolo esattamente come mostratomi.

francesco fiore

Sep 08,2021

Esperienza pessima, non hanno tutto in magazzino e ho aspettato 10 giorni prima spedire l'ordine. Nonostante ciò sono arrivati articoli diversi da quelli ordinati e fopo numerose chiamate non ho ancora ricevuto indicazioni per il reso. Aggiornamento: con la plancetta non è arrivata la pompa di serie per gonfiarla e le camere d'aria non sono le originali in quanto non sono delle dimensioni giuste.