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AGL is a leading integrated essential service provider, with a proud 184-year history of innovation and a passionate belief in progress – human and technological.
We deliver 4.2 million gas, electricity, and telecommunications services to our residential, small and large business, and wholesale customers across Australia.
We operate Australia’s largest electricity generation portfolio, with an operated generation capacity of 11,208 MW, which accounts for approximately 20% of the total generation capacity within Australia’s National Electricity Market.
Reviews 886
Laura Breust
Dec 09,2024Have an ACTIVE solar system, have to reach out every bill because the credits are never applied. Today, near 12 months having been at this address I have been told "I need to have a solar saver plan". I've been on chats, on the phone, no one has ever said this. AGL are actually disgusting, will be cancelling and never returning.
Louise J
Nov 20,2024Overcharging my bills for the past 6 months and good luck trying to get anyone in 'customer service' to help. Hopeless team who don't listen and don't care less about their customers
ALI
Nov 16,2024It’s going well
Mike
Nov 15,2024Decided to move to another company after paying too much for energy and receiving another drop in my solar tariff. Their team are more focused on one off credit offers than providing better rates. When refunding the credit on my account they decided to partially refund the credit via check despite having a direct debit account on file. The check took over 2 weeks to arrive and now I am waiting on the bank processing time. Absolutely ridiculous.
Eddie
Nov 13,2024seamlessly connected after several click online, also things can be managed easily online
Hayley
Nov 10,2024The shittiest internet provider ever, everyday have to reset modem like five times, cannot stream, download or even just scroll in social media. Always having bad connections and they do nothing about it. So sick of it. DO NOT CHOOSE AGL AS YOU INTERNET PROVIDER.
Stephen Petith
Nov 08,2024Simple and easy to deal with, made connect and disconnecting a breeze.
Mark
Nov 08,2024I am an AGL client for Gas, electricity and internet. I love the bill smoothing (fortnightly payments) available on gas & electricity, but am disappointed that they do not offer this on internet. As a retiree (and there’s 3.6M on Centrelink fortnightly benefits) budgeting is an integral part of life. I don’t want to have to look around for another internet supplier as AGL service is great, but might be forced to
FRANCIS
Nov 05,2024Fast service and smooth installation service. We are good on the first day and smooth sailing till two weeks later. We are very happy with it
Valid nazari
Nov 01,2024Advertising $100 electricity bill credits for first bill which not applied to my account and i paid in full
Arthur
Oct 29,2024Received a letter from AGL cancelling our concession rebate on 24/10/2024. We remain on an elderly pension regardless of your letter and Centrelink have been notified or our new address. We originally doubted dealing with AGL as peoples experience regards AGL as a money hungry organisation without deference: We will be changing our Account.
STEPHANIE
Oct 24,2024Very good communication fast service
Leslie Stace
Oct 24,2024Easy to stop one address and start another. people were helpful. no fuss . no pain . no drama. cheers.
R wardi
Oct 23,2024Been with AGL since 2019, they have no care towards loyalty at all, but that isn’t the problem, their online payment system for abn via the app keeps crashing, Enabling the smooth stream of paying and going ahead and adding late fees as I do not feel comfortable paying via sms link. You get staff calling from overseas threatening collection agencies yet when you explain there is an error with their system they have no clue what they are supposed to do to help, POOR SERVICE AND CUSTOMER SERVICE NEVER AGAIN.
Youngsik
Oct 22,2024Thank you for quickly connecting the electricity. However, the gas is still in connection in progress. Please connect the gas as soon as possible.
MEI LEE
Oct 10,2024we just started last week, maybe back to review again after 2-3 months?
Phil
Oct 07,2024Unfortunately my previous provider went into administration and I automatically got switched to AGL without any notice. When I got my first bill from AGL, I noticed they put me on their highest rate plan. I contacted support and asked them kindly to switch to the better value plan and get my last bill revised as I was switched without given any options. I was declined for a revised bill. I immediately switched to a different provider as I don't value doing business with a company with shady practices.
XINYANG
Oct 04,2024I am a new owner who needs electricity, gas and internet rebuild, AGL gave me a quick and professional support in time, I really appreciate.
Mel Elle
Oct 03,2024SIMON SIPAITIS FROM AGL EMPLOYMENT NUMBER A30014687. You are absolutely amazing!! you helped me out so much, sat down for almost an hour thoroughly explaining the bill and made me understand everything. he is soo kind and has so much potential well done!!!
699 Bourke Street, 3008, Docklands, AU
http://www.agl.com.au
Angry Aussie
Dec 09,2024Do not trust . Took money out our account for wrong bills. They helpdesk is terrible , over 30 mins waiting but each time I get past auth , they cut me off. A cyclical ploy. Terrible service . Would not recommend.