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AGL is a leading integrated essential service provider, with a proud 184-year history of innovation and a passionate belief in progress – human and technological.
We deliver 4.2 million gas, electricity, and telecommunications services to our residential, small and large business, and wholesale customers across Australia.
We operate Australia’s largest electricity generation portfolio, with an operated generation capacity of 11,208 MW, which accounts for approximately 20% of the total generation capacity within Australia’s National Electricity Market.
Reviews 886
Garry
Jun 07,2022Too early for extended review
Alan
Jun 07,2022In spite of what is going on behind the main play, I have always found AGL to be helpful and polite. I look forward to a good ongoing relationship with AGL.
Erik Michielsen
Jun 07,2022I still find it difficult to compare the rates and what the different plans mean.
Brian Borjeson
Jun 07,2022I telephoned with a "pensioner" question and my account. The lass who answered was polite but her first language was not English. I acknowledge it is useful to have employees that communicate in other languages, however the lass had difficulties understanding my questions, becoming frustrated, I thanked her and hung up without receiving an answers to my questions. I have to call again and hope I get someone who understands English
Wayne
Jun 07,2022The quality of the reception was very noisy (static) and the operator was not prepared to accept the answers I gave to some of the questions asked.
Anthonio
Jun 07,2022Very happy with advice and assistance in the new connection
Helen
Jun 07,2022The conversation with the customer service was so helpful and right to the point and has got me to the right plan and will be saving me more money.
Rita
Jun 07,2022AGL very helpful very easy to deal with.
Maureen
Jun 07,2022AGL was very helpful following the passing of my Husband, and assisted me in changing our account into my name only. Thank you AGL.
Colin
Jun 07,2022have good invoice system. accounts easy to follow. Rates for power very good
Michael Bieganski
Jun 07,2022We came over from another company who's customer service had declined AGL. Customer service was helpful setting up our account and combining our power and telecommunication which will save us money
JustAnswer Customer
Jun 07,2022I found AGL to be a good company, yes I did change providers but because I had a cheaper option. But I have no complaints about AGL, they served me well. Thank you
Margot McCluskey
Jun 07,2022I had a good text conversation with one of your operators. She was very helpful.
Winsome Clark
Jun 07,2022Excellent price.
Malcolm
Jun 07,2022I find it hard that I am not credited with all the peak energy rewards on the next bill but have to wait until the following bill to be credited with them.
Lisa
Jun 07,2022I was most upset with my last bill as it was too high. I have solar panels (large) and couldn’t understand why it was so high. After talking with customer service, he went into looking for what was using the most power. He explained it all to me and I feel better to now understand and hopefully reduce my next bill.
Ian
Jun 07,2022Generally a good organisation. Some information is difficult to locate. Would like to see bills combined as was available in the past.
Jeroo
Jun 07,2022AGL Australia - My - Jeroo Mody's opinion gives AGL Five Stars. For liaising with AGL on phone the staff has always been very helpful. I am happy with the service provided by AGL.
KERRIE
Jun 07,2022I have had AGL as my provider for as long as I can remember and have never found a thing to complain about, always good service. Thank you.
699 Bourke Street, 3008, Docklands, AU
http://www.agl.com.au
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Patricia Whittle
Jun 07,2022I don’t need to leave any feedback as AGL is the best and I won’t leave them unless they close down