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AGL is a leading integrated essential service provider, with a proud 184-year history of innovation and a passionate belief in progress – human and technological.
We deliver 4.2 million gas, electricity, and telecommunications services to our residential, small and large business, and wholesale customers across Australia.
We operate Australia’s largest electricity generation portfolio, with an operated generation capacity of 11,208 MW, which accounts for approximately 20% of the total generation capacity within Australia’s National Electricity Market.
Reviews 886
Adrian
Apr 17,2024So many needy emails
SUNIL
Apr 15,2024Very bad service by escalation team. Took more than 15 days to get me internet and its still not done yet. And advisor in complaint departments showed no mercy of hassling customer. I told them if you are unable to help to cut my call and was very nice to them qnd they hung up on me.
L C
Apr 10,2024Edit - I called the Resolutions team which is based in Australia, and spoke to Ryan, who was incredibly helpful, nice and understanding, and went out of his way to fix the issue. Apparently it's actually connected this time. I'll be going straight to the Resolutions team next time. He deserves 5 stars, but I'm deducting 2 for the overseas call centre experience. ............ Most useless and incompetent company I've ever dealt with. I called yesterday to join and went through the lengthy application process. But received an email this morning saying the address they had was wrong (even though I told them the correct one yesterday). Then when I called to sort it out, they told me my service was "cancelled"! They couldn't tell me who cancelled it, but I had to go through the entire signup process again. Which was incredibly painful as I can barely understand the thick accents of their overseas call centre staff. I had to keep asking her to repeat herself slowly. After I supposedly successfully got them connected the 2nd time, I was assured it would work this time. Yet I called a few hours later to confirm, and they told me my "service was cancelled" again!!! Oh, and their website doesn't work when you log in to your account - it just says "loading" forever. I was advised to download the app instead but why should I have to. Why doesn't the website work??
Sam Leyda
Apr 08,2024The $50 discount for moving my service across to a new residence was never applied - multiple LIES about this from overseas call centre staff who give poor service. AGL has deteriorated significantly over the 26 years I was a customer. Bring back your Aussie call centres AGL!!!
Zonde
Apr 05,2024Communication every step of the way! Appreciated that
DWIGHT
Apr 04,2024Simple and intuitive service
SinaiSam
Mar 26,2024Moved into new home without a hitch. All done online.
Amanda
Mar 26,2024$400 per month, has gone up a few hundred percent, not sustainable and they do not care. As per response I have called and was advised an email will be sent to change over to a better plan, however, never received an email.
Harris
Mar 26,2024Was told I would receive a text with connection. Took the day off work and no text / contact from AGL or energy provider
Bree
Mar 25,2024Got told on the phone I was lying about the date stated in my email from AGL about the date they were coming to connect my power and gas. Was told multiple times I had it wrong and it was my fault for them not having access to my meter even though the date in my email said 13th and they proceeded to come on the 15th and 18th instead. I was then transferred to someone else who finally helped me.
Emma mills
Mar 22,2024the wrost energy company i was with them for a week then switched changed so much money they call centre are over seas cant understand what they're saying
EDUARDO ROSA
Mar 17,2024The worst customer service ever, received my first bill with the incorrect reading for energy, I have sent a photo of the actual meter reading and they don't want to review the bill! How come a company can be run this way? I am going to the ombudsman!!! Run from this company!! they are charging 423kwh more!!! Disrespectful.
Hayden
Mar 17,2024Usage is inaccurately reported (a bit like AGL's Tax). Customer service is probably one of the worst I've ever had to experience, comparable to a telstra call center in India. Criminal company really its unfortunate. After moving to another provider I have saved $300 a quarter on my electricity.
ROMO
Mar 17,2024Managing my reconnections of electricity and gas during my relocation was so easy with the help from AGL. Great service!
Nate Xhaiden
Mar 14,2024If you want a network that will completely stuff up every service you have? Leave you without a connection for hours? Can only help you between the hours of 9am and 4pm Monday to Friday... Will just stop chatting with you via live chat at knock off time, and will have 30 (yes the number of people I spoke with is actually 30, this week) tell you they will be the one to fix your problem and then have them not fix it and if you want a network to completely disconnect all of your family services whilst porting you across and have their team tell you, that you should call them in the morning to fix your issue... Maybe... Then AGL Mobile is the company you should choose. If this isn't the experience you want... go literally ANYWHERE else. I'm embarrassed to be a customer. But can't leave, because they won't even give me the correct account numbers to port my service elsewhere and can't speak to someone to get that Horrible telecommunications company!
George
Mar 06,20245 days without WiFi. No one can tell me what’s wrong. I’ve rung 4 times and all they say is ‘wait until tomorrow and it’ll be fixed’. Still doesn’t work. What the hell is going on
Mark Ison
Mar 05,2024Upon joining AGL we were initially very happy with the change over. We were in the process of changing over a rental and cancelled it when it was let. Everything confirmed until an address came back incorrect .After a long call it was rectified but no! it was never corrected over many hours on the phone. So we decided to leave. After repeated phone calls from AGL asking us not too, we finally got a final bill to be paid on the 12/3/24 we paid on 5/3/24 only to get a call demanding payment then or debt collectors will be used.Obviously very surprised but maybe this is how they treat all customers when they leave! Unhappy customer Mark
Damajah DottMuzik Damajah
Mar 02,2024Company not interested in notifying customers of outages and the delays in respective repairs.
Michele Roberts
Feb 28,2024Slow and poor customer services. Just resending the website address without answering my query assuming I didn’t check before contacting them. Anyway I just left it like it’s was wrong contact address! Wa is not the main interest !
699 Bourke Street, 3008, Docklands, AU
http://www.agl.com.au
customer
Apr 17,2024Phone operator was very helpful