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Reviews 873
gjnh
Feb 12,2025Very helpful staff to deal with and prompt service
Jenny Richardson
Feb 12,2025Fast and efficient delivery. Glad to be able to purchase a cooker hood with a back opening (rather than needing to fill in an existing hole in the kitchen wall and create a new one, to fit a top opening). Looks good and it works!
GIRVAN HURST
Feb 12,2025Ordered appliance on Tuesday and it arrived the next day. Excellent result.
Helen Taylor
Feb 12,2025I purchased dual fuel cooker on 3 February thinking it would be next day delivery. I phoned Appliances Direct who said the engineer would need to deliver and take away old cooker I was told the engineer would call me. He didn’t, I called him on 10 February. I was dealing with a contractor. They now had delivery from Appliances Direct but delivery and fitting can’t be done before 3 March if then!!!! Will never use this company again.
Duncan
Feb 12,2025Bought a dehumidifier and it stopped working...one phone call, no quibbles...waiting to see what happens..but just stress free. Ordered a hob and arrived quickly ..again seamless purchase... Just feel confident in this company
Lucia
Feb 12,2025I think you should highlight that you only do delivery to ground floor. Nobody said that to me. After purchasing the appliances I have a 20 minutes call with them and they didn’t mentioned that. I think it is an important thing to make clear to the person who is buying. I was waiting 3 hour for the delivery for them telling me that they cannot take the appliances to a second floor. So they take them back. Thank you
Malcolm Pattison
Feb 12,2025Very pleased with the product and the easiness of the website ordering process. 👍
KL
Feb 12,2025Easy to order, got a good price, and the delivery was flawless. Second time I have ordered from the company and verry satisfied.
Jan Constable
Feb 12,2025Arrived days earlier than predicted and was in excellent condition thanks
Paul
Feb 12,2025Another great purchase from the Appliance Direct team. Delivered well within the delivery estimate. Were kept well informed about the progress of my order. Dehumidifier working perfectly. Thank you for your excellent service.
Gavin
Feb 12,2025expected delivery date was 1 week, this has been changed to 3 months and I failed to get an update on this
GS
Feb 12,2025Faultless Have purchased multiple items from here and always great. Delivery on time and very prompt. Communication excellent. Prices very very competitive - in fact everything I have ordered has always been the best price I could find. Very good - shop here!!
Glynda Hill
Feb 12,2025My experience with Appliances Direct was first class from start to finish. I was kept up to date with the progress of my delivery throughout. The guys who delivered my appliance were polite, fast and efficient. A great company, I will definitely use them again and would recommend them highly.
Brenda
Feb 12,2025Faulty mobile phone, AD acknowledged the same and arranged collection for return via DPD. All good at that point. However, on tracking the return, ten days later it remains at the couriers hub. Advised AD accordingly, several calls and e,mails later they appear unable to ascertain why the item has not been delivered to them. Meanwhile the promised refund which I was told would be made by 9th February has not been processed. It would seem reasonable to suggest the courier has lost the item but AD seem reluctant to accept that position. Extremely disappointed by AD handing of the complaint and next step will be my bank. Update: Appreciate the reply, however no phone call or voicemail as your subsequent mail suggests. So no further forward.
Mark Jellicoe
Feb 12,2025I bought four items including two, a hob and an oven, that I chose to have installed by their partner. The combined cost was just short of £1,800. I was sent an email telling me I was a very important customer, nice. The reality was far from that. The fitted items were scheduled for delivery two weeks after I ordered, with the installation company. This date was set later because I had to investigate electrical installation. On the website, one of the non-installed items was listed for delivery one day after the order, the other the very next day. Great. What was never explained or clear, was that the two items that were not being installed, were inexplicably also scheduled by the company for delivery two weeks after with the installation company. This was for no good reason, other than convenience for appliances direct. On one of the items I had to also pay a delivery charge, despite being all delivered in one package. On calling the customer services team explained that it would not be possible to split the order and deliver the tumble drier and dehumidifier earlier. After much protest from me, they finally relented, told me it would very likely compromise the installation date and were very surly in doing so. In the end, the goods were delivered much later than I needed them. The oven install was also delivered much later because there was a query on the electrical installation for the oven, the information on appliance direct’s website didn’t help me to understand what I needed to schedule an earlier date for the installation. After much investigation, I discovered the information I needed on the ao.com website, explained really clearly and simply. I regret not having ordered from AO. I think I saved about £10 with appliances direct, but that cost me much time on the phone, fractious conversations that I could have done without and delays. Do yourself a favour and learn from my experience ….
. DAVID MACKENZIE
Feb 12,2025Paid for installation but they refused to install my washing machine!
Lynn Clarke Ahrens
Feb 12,2025Great price good, communication and delivered very quickly. Highly recommend.
Robert Bignold
Feb 12,2025As a business customer I lost a whole day money waiting for a delivery that I was the last one of the day and arrived a 19:30 at night. Not really good enough when my business hours are 8-5
mark ramshaw
Feb 12,2025Good quality and fast delivery
Buy It Direct, HD2 1UA, Huddersfield, GB
https://www.appliancesdirect.co.uk
Andrew Simpkins
Feb 12,2025So pleased with my new Ninja Speedi from Appliances Direct. It was a great price and delivery was super quick. We definitely us them again