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Reviews 873
CP
Feb 12,2025I phoned customer services at appliamces direct, who put me through to the tech team. A lovely guy, John, was able to help me sort out my two concerns. I am now happy that my dehumidifier is working properly again. Great, thanks.
Donna Knowles
Feb 12,2025Arrived on time & phoned before arrival; friendly drivers.
Frank Festus
Feb 12,2025Very timely and efficient delivery
jo-anna heida
Feb 12,2025Great service, great communication and quick delivery when I needed a washing machine asap.
MLN
Feb 12,2025Appliances Direct requested the warrant police number, that they have with PacificaUKWarrant, a third part. After extended guarantee purchased with Appliances Direct (Included in the invoice) they requested from me their police number with a third part! This is just joke!!!!Dishwasher broken in October 2024, and they contradict themselves (all recorded phone calls) and several emails. Before any excuses, here is the model and a copy of their email to me! HIP4O539WLEGTUK Extra Efficient 14 Place Fully Integrated Date: 16/06/2021 Account No: A7418436 "Hello M**, I hope you are well. I have tried to call you on , unfortunately, you were not available at the time of my call. I am very sorry to hear you are having an issue with your dishwasher, and for any inconvenience, this may have caused. My call was regarding the case which I was hoping to discuss with you. I reached out to Pacifica/UKW to request an engineer visit, but they have asked for the policy number associated with your extended warranty. Could you please provide this information? Once we have it, we will follow up with them to move forward. We look forward to hearing from you. Kind regards, A** Case Manager" REALLY??????
Katheryn
Feb 12,2025I am not at all happy with my shopping experience because before receiving my fridge freezer I was contacted by an agent who persuaded me to take out insurance and asked for my card details to take payment. I have not received any email confirmation or paperwork connected to the insurance and so no way of cancelling. This is a shame because otherwise the delivery was great and I love my purchase.
Rob Jupp
Feb 12,2025very friendly and professional service from the delivery team
D Frain
Feb 12,2025The Fire arrived within the estimated time. We have not opened the box, we are waiting for someone to fit the fire. The young man who delivered the fire was very sociable and extremely helpful. He left the parcel just where I wanted it to be!
Ian
Feb 12,2025Quick service. Pleased with performance of the dehumidifiers.
Deborah walker
Feb 11,2025Great products & prices
Anonymous
Feb 11,2025Quick delivery, great service, good price
Customer Kay
Feb 11,2025This is my second Beko tumble dryer. This appliance is very similar to my older version, so I don't forsee any problems. I had the last model for 10 years, so I don't think I can complain. I've just got to get used to the different controls etc
Miss Broom
Feb 11,2025Hayden was outstanding in the phone sorting out so many orders that were sadly sent wrong . Fantastic member of your staff .
Peter Enock
Feb 11,2025Unfortunately you are dealing with clowns in the customer service department. Ordered a bioethanol fire in January 2025 on back order. Had a date for expected delivery of 4thFebruary 2024, this went by. Emailed customer service, they replied the following day saying they would ring me with a date from the supplier. They rang with no date. This happened twice and still no date. I got the impression that they couldn't care less as it wasn't their stock. In the end i asked for a refund as we were clearly going round in circles and they were playing games. Avoid these time wasters. I sent to you the information you requested 2 weeks ago and you still haven't replied - Like i said, Clowns !!!
Zaena Miller
Feb 11,2025Ordered an eletriq induction hob. Less than a year and a half the touch screen stopped working. I didn't buy an extended warranty as didn't expect it to stop working so soon. Clearly a low quality item. Was my first purchase from this company and won't be buying from them again.
C. Baugh
Feb 11,2025A 5-star online shopping experience. The tumble dryer was ordered and delivered within 24 hours. The Appliances Direct online ordering process was easy to use and the friendly and cheerful delivery crew took away the old machine for recycling. Excellent service from Appliances Direct ... thank you.
Ken
Feb 11,2025They wouldn’t install the dishwasher as they needed to turn off the water. Therefore they wouldn’t take the old one away. I installed it myself.
Maria
Feb 11,2025The hob was the same as the one I had for 20 years. It was delivered the day after I ordered it online and today my gas man put it on and it was perfect. Very happy with you too. Many thanks.
Carole Davies
Feb 11,2025Very poor, I brought a ninja multi cooker, when I receive it it had finger prints all it was used ( I think it was dropped in the warehouse and they wanted to check if it was still working so they used it to make sure it was working then they sent it to me) I wanted to return this product and had to pay for the return myself and I had to book a taxi to take the box to the post office which costed an large additional amount of money. Appliances direct could have offered a free returns they did not. I will not shop with them again. Be aware anyone who buys from this company their customers service is awful. It’s ok to buy from them but if anything goes wrong well they are not very good.
Buy It Direct, HD2 1UA, Huddersfield, GB
https://www.appliancesdirect.co.uk
Kath Balmain
Feb 12,2025Very quick delivery, product exactly as described