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Reviews 47
MK
Feb 19,2025worst car auction ever, with hidden fees. I bought a Vauxhall for £600 hammer price, then the fees come up to £435 which is around 70% of car price. absolutely outrageous, when asked the customer service what is the logice for these fees so when I am bidding I know how much would be the fees, she said every car has different fees and we can't tell how much is the fees until you win the bid. don't rely on fees advertised on website because it isn't true. I bid on another car BMW for £6700 then after fees it came to £8600 luckily I didn't buy it, as the car is worth £8000 at private dealer with guarantee. who knows their car has engine fault then another few grand on repair.
Danny
Feb 12,2025Worst company ever the AA inspections are nothing more than to earn money from you and not worth the paper they’re written on the cars are old scrap that cannot be sold anywhere else nothing more than scrap dealers play hide faults and turn off engine management lights
Jay Williams
Jan 31,2025This company does have some good stock, and you can get good stock nice clean cars at a good price. I wanted to come write these guys a review because their staff are really friendly nice people, they have always been super polite with me. I can understand people’s frustrations on these reviews, the auction is fast pace, and making mistakes on our own behalf is quite easy even for an experienced buyer. They are easy going and will let you pop the hood and take a look when the cars are in que to get into the lane, which can be a huge help. The fast pace is what can catch a lot of people out, it is easy to miss a marker on a report, also the AA checks can miss certain things that maybe you can pick up with the limited time you can see the car running. Logistically you can’t expect these guys to go give every vehicle a comprehensive check they don’t have time for that, they are turning over a lot of vehicles on a weekly basis. At the same time I can understand customers frustration, what I will say is that cars that are part exchanged with major issues will a lot of the time have telltale signs on certain history checks along with physical checks. To be fair to them if you know what you are doing as I said they are quite relaxed with you checking the vehicle over at the right opportunity. If you were specifically interested in a slightly more valuable car they would most probably let you come a day before & take a look, I’m sure if they know your face and you call to request it. They are really friendly nice people, I can only imagine the type of situations they deal with from upset customers on a regular basis and despite that, they treat you with respect. They also let the public come and buy which helps a lot when your self employed. My advice is, if you are not experienced in the motor trade or mechanics this is not the place for you, you can’t expect to go obtain a vehicle at a large discount to what it would be on a dealers forecourt, and obtain all the safety nets a dealers forecourt offers, that’s just not how the motor trade works. We are taking huge risks ourselves, a lot of these cars on forecourts have had work done on them to make them right, and ultimately these factors are what makes in most cases the prices lower than it’s resale or retail price. If you make a mistake learn from it. This company is a good tool for those who know how to use them, it is a minefield for those whom are inexperienced. That’s a really neutral ground review I can give! Hope to see you guys soon if I can get these cars flipped quick!
Paul
Jan 24,2025This auction company deliberately hid a serious problem with a car we purchased, £2,500 worth of problem, the Assured scheme is just worthless. We have bought in the last 6 months 6 cars and 5 have serious faults, two needing engines, now the latest needing a gearbox. Please avoid at all costs, they are charlatans, which is a very polite description of them and their business practices. UPDATE Following their appeals process, THEY DO NOT CHECK IF A GEARBOX IS WORKING THEY ONLY CHECK IT WHEN STATIONARY, HERE IS A TRANSCRIPT OF THEIR REFUSAL OF OUR APPEAL. 3.4 In the respect of the Scheme regarding the operation of a vehicle’s gearbox will differ depending upon the type of gearbox fitted to the vehicle. Claims will only be considered when there is a fault, as described below, that is apparent when the vehicle is stationary, and the engine is running: 3.4.2 Where an automatic gearbox is fitted, one or more of the gears that is indicated on the gate as being available for manual selection cannot be engaged with the engine running.
Jessica Burdon
Dec 13,2024Absolute shambles of a company. Issued with the car not declared on the report. Unhappy to help, literally impossible to speak any sense into them. Plenty of other great auctions to use id stay well clear of this one
martin
Dec 09,2024Assured scheme run by opteven uk is a complete rubbish. you have no choice in having to pay, and they do not ever honour there assurance. 2 items that was assured on my purchase, no warning lights, fluid levels. the assurance is for 250 miles, yet i had trouble within 10 mile and they still refused my claim. no explanation no communication and no pay out. disgraceful way to treat customers.
Williams
Dec 04,2024Man came to collect my car on December 2 2024. I was ready at 8 am. Man came at 4.45 pm. It was cold and very dark. He spent 1 3/4 hours taking pictures in the dark of my car. Price agreed beforehand but he knocked £200 off for a slight scuff on front bumper which I never saw. Not impressed . Would avoid useing these people again.
Waheed Ahmed
Nov 29,2024Very poor and dodgy company bought it car they mentioned engine noisy when we received car engine is not working at all a d there is not a single drop of engine oil in the car even car was assured when we claim they refused 2nd time bad experience with this dodgy company need to avoid in future
deb ramsden
Nov 24,2024assured by opteven uk who hide behind aston barclay who charge you for an assurance worth nothing. never pay out is the only assurance they should be giving.
Simon j Murray
Nov 14,2024Terrible service. AA Assured report was all good. No faults. All green ticks. As soon as I left the auction gates engine light came on and coil lights and car had very little power. AA came out to check the car and 2 days later claim was rejected. Here’s why..”EML not illuminated at the time of initial inspection- The Assured report is an accurate reflection of the vehicle at the time of inspection. In line with our terms and conditions, the identified components are not covered under the buyer guarantee scheme The condition of the vehicle has not been preserved 03 miles have been covered between claim and validation”….! 0.3 miles has been covered. What a joke. If the AA report at the auction had shown an engine light or fault I can understand not being able to make a claim because it was visible on the auction day but the pure fact it was all clear then 3 faults occurred would make me believe I had a valid claim. If you can’t claim against faults that occur then why have the report in the first place. There’s no need to claim if the cars all good.. Absolute joke.
NO BS HERE
Nov 01,2024Aston Barclay truly impressed me with their electric vehicle expertise. Their product knowledge was top-notch, making the whole process smooth and informative. I also appreciated the on-site chargers—there was no stress about finding a charger before leaving. Aston Barclay is the real deal when it comes to EVs!
Friend of Ted Elaine
Sep 19,2024I can’t believe I can’t give no stars! AA assurance an absolute waste of time, car only got less than a mile before it went bang! Couldn’t see for smoke! AA Assurance said not covered as the car was not checked under load! Absolute thieves!
Shafiq Sahak
Aug 30,2024Bought car with assured report and been all tick green.when we went to pick the car engine was blown and had big knocking noise and management light was on. So we decided not pick up the car and leave it in auction ,try to claim through AA after 1 months been rejected and said we are not looking to check or listen to knocking noise but only engine check light . If you want to buy car my advice not to relay on AA assured report as they not checking vehicle at all.).avoid at all cost.
Mr Karim
Jul 09,2024I had an amazing experience with Aston Barclays in Donington Park. The customer service was outstanding, and the cars was exactly what I was looking for.” I was so pleased with the service I received from Courtney At Aston Barclay in Donington Park, she went above and beyond to help me find a car that i needed help with, I was very impressed with the quality of the Help from Courtney I received. It was exactly what I was hoping for.” As you can see, businesses that provide excellent service and products are more likely to receive five-star reviews. But it’s not always easy to achieve this level of customer satisfaction. That’s why it’s essential to respond to customers’ positive feedback and negative reviews. Courtney is very good at what she does at work, and i belive she deserves the best . and i would highly recomend to the manager to please at any point give Courtney a managers roll at some point in life. Thank you
Andrew Galbraith
May 21,2024TOTALLY USELESS UNHELPFUL INEPT STAFF IVE EVER CAME ACROSS . !!!! Numerous calls and emails remain unanswered. Don’t waste your time and money at ASTON BARCLAY AUCTIONS.
Ndmsndmssm
May 08,2024There AA report means nothing. 3 out of 3 cars purchased had engine lights on when delivered. All 3 had assured report stating no engine lights. They decline any claim made and say no lights when checked. Complete lies. Worst customer service then any other auction site. Avoid
Grace
Apr 17,2024It is now high time to save other people from getting into the trap of AB. The summary is, they don’t care. Their AA assured is UTTERLY useless. My advice: Go elsewhere and buy your car. This place is full of liars. The way the photos are taken ARE DELIBERATELY DOCTORED to deceive and trick those not in the know. Simple plain and obvious defects are not declared. Been putting up with them for long enough. Bought 3 cars and all have major problems: one has smoking engine upon delivery; one has engine misfire and one has time belt failure. All undeclared. And They didn’t care. Previous purchases before these were not without problem. ENOUGH. Good bye AB: Manheim Auctions will now get my custom. What a difference in how to do business fairly.
dan
Jan 10,2024aa assured reports not worth the paper they are written on! aston barclay just pass the blame and say it has nothing to do with them as they are only the middle man even though the vehicle hasnt even left there site!!
Paul
Jan 04,2024Bought a car from Castle Donington Auction. On pick up, only one fob provided with no key in the fob. I asked them why they didn't provide this simple information as its obvious to them and their inspection team AA etc.. up front and hidden from a potential buyer. This additional cost of purchasing keys raised the eventual cost to a level I regret. The answer I received from them confirmed that they didn't care at all. No wonder there are so many negative comments about them.
Aston Barclay, Unit 1-2, Harvard Way, Normanton Industrial Estate, WF6 1FL, Normanton, GB
http://astonbarclay.net
Ian Ware
Mar 20,2025Great company to deal with big thank you to Jo for always being so helpful and all the girls in the office kind regards Ian Ware Octagon southern Ltd