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Barbour is a family-owned British heritage brand, established in 1894 in the North East of England. They are renowned for their practical and stylish, outerwear, clothing, accessories and footwear. Forever synonymous with the British countryside, Barbour’s collections span from the best practical country clothing to fashion-forward lifestyle collections. To this day Barbour’s ranges continue to be inspired by the company’s archives which date back to 1910 and each season classic designs are re-interpreted into modern, contemporary silhouettes.
Reviews 579
Georgia
Jan 18,2022Poor customer service. Wanted to exchange a pair of shoes online, they don't do this. Tried to see if I could exchange the size in a shop, they don't do this. Had to send the shoes back in the post and re order the new size, no email confirmation to say they've received the original shoes and are processing a refund. Today is the 11th working day waiting for the refund. Would never shop here again.
Ann Hill
Jan 17,2022I ordered a scarf for a birthday gift. It did state 10 days on the web site to complete orders. I checked on progress twice to be told the item was available and was being processed. Eventually after 14 days I was told the item was not available and even if I ordered a replacement they could not guarantee this would be available either. Appalling service and ordering system. Save yourself the bother
A Treadwell
Jan 10,2022Recently paid almost £300 for a long Barbour wax jacket - specifically purchased for wet days with horses and dogs - it isn’t even waterproof on a light shower with the inside of the coat wet! Very disappointed, looking into a refund after 2 wears. Have owned lots of Barbour items and jackets previously. This item is not a touch in comparison to its Musto competitors waxed items.
jools parry
Jan 08,2022Sent my old Barbour back for a repair on the lining (small tear) and a clean ( spot of emulsion on sleeve) and a rewax. Barbour received it 23/11, a week later it was still awaiting inspection but at least I was kept updated, then nothing. I emailed 20/12 for an update and was told hopefully early January. Received it back today 08/01/22. Disappointed to say the least, paint still there, if I'd been contacted to say it wouldn't remove, I'd have scrapped the coat and not paid for a wasted rewax and repair. Rewax isn't very impressive, previous reviewers had said returned almost like new. Mine certainly isn't. Wish I'd of put the £100 towards a Jack Wolfskin instead.
carmen cocalea
Jan 08,2022They will not re-deliver your parcel , you need to pick up. There is no option to choose the delivery date . Awful company! Pathetic excuse for unprofessional service “ saving the planet” how? People are not flying to collect the parcels ! Cheap unprofessional courier for the high prices they sell the clothes . Avoid !
A Double-you
Jan 07,2022Good products. Just don’t buy from the website. Still waiting for a delivery after 11 days. Have phoned three times this week only to be given a different story each time. 1: It’s going out Thursday. If you haven’t heard from us Thursday then Phone us. 2: Yes, I know it’s Thursday but it’s not gone. I’ll send the warehouse a chaser for it to go today. 3: It’ll be midweek next week. Me: What about the chaser? Aaah there was a chaser was there, then it’ll go today and you will have it tomorrow. I’m not holding my breath.
M G
Dec 30,2021I bought a pair of Barbour glasses from Vision Express Canary Wharf, London, on 01/05/2021. Now the nose support is already oxidised with a green substance that leaves stains on my skin. Just saying: 5 years ago I bought a pair of Oakleys that never oxidised - but they used titanium, not some cheap copper alloy. I understand greed and profit, but I also think companies should take pride in their products. My Barbour jackets are great, but these glasses? Not impressed.
Travel Trader
Dec 29,2021ACHTUNG kein Widerrufsrecht für Artikel aus UK mehr. Unser Paket wurde nicht zugestellt. Laut DHL jedoch schon und zwar an einen Namen, der nicht mal hier irgendwo wohnt. BARBOUR sieht sich außerstande, das zu klären und verweist an DHL - noch dazu recht unfreundlich und regelrecht pampig. Wir bestellen hier nie wieder.
Consumer
Dec 29,2021Appalling service. Sent my coat for cleaning and re-wax. Still waiting to get it back after 2 months. Excuse after excuse, no apology, shambles.
james moloney
Dec 24,2021bought a pair of barbour tempest wellies, they both leaked after about a year, shoddy product at expensive price, contacted barbour, they could not have cared less, never buy their crap products,poorly made and overpriced
TP
Dec 23,2021Your online check out experience is terrible due to your address look up system. Took me 20min and several tries with no success to input my door number due to your system selecting automatically a door number that was incorrect. You should allow manual input or correction of addresses on your check out. I ended up adding the correct door number on the “name field” otherwise I would not be able to place an order as it would end up going to the wrong address.
Ian Cook
Dec 22,2021Barbour agreed to replace a pair of boots less than a year old and only worn, maybe a dozen times, when the soles started coming off. The boots in question were out of stock. Ordered and paid the difference for alternatives. Received an email saying that they would arrive within 7-10 days, now well past that, told today they haven't been picked or packed in the warehouse yet for shipping and it now won't be until the New Year. Bad enough them falling apart, but this is just adding insult to injury! Their history and reputation for quality seems to be hiding the actual reality.
Marina
Dec 21,2021Still hadn't dispatched my item after 10 days. I email to ask what is going on, and then they decide to tell me the item is out of stock and they will refund me. 5 days before Christmas!!! An absolute joke.
Brigid Williamson
Dec 21,2021Ordered a Christmas present 10 12 I’ve heard nothing so called customer services and it seems it won’t arrive before Christmas unless I’m very lucky unlike the recipient an elderly relative with cold hands and no gloves
Dave Mark
Dec 21,2021Extremely poor communication regarding delivery status. Placed an order 07/12/21 had to phone customer services to check on the status of the order on 20/12/21 and was informed the order hadn’t even been picked ready for dispatch, very poor service. Really disappointing will not buy directly from Barbour ever again - avoid.
Richard Green
Dec 19,2021I recently had the sleeves of my Barbour lengthened by a couple of inches. I am very impressed with the quality of work and have had a very good experience. I purchased the coat over a year ago but felt the sleeves were too short. I only recently found out about the repair and alteration service and am happy to recommend
Annoyed
Dec 18,2021Shockingly bad website, delivery lead times, and communication on order status. Really disappointing from a company that has great brand reputation. Clunky and buggy website, incorrectly showing stock and switching orders to collect from store rather than delivery. Ordered well in time for Christmas, now delayed to the point where it won't be here in time. Unable to cancel the order, so much now return after it is delivered in store. Useless. Customer service rep helpful, but overall experience awful. Will not buy directly from Barbour ever again - avoid.
bradshaw groundcare
Dec 18,2021I purchased a Barbour hold all, expecting a quality item. The sticking on the zip came apart after the second outing. I emailed Barbour and have had no reply from them. Poor item and poor customer service. Looking at the other reviews I am not the only person to think this.
John Mccarthy
Dec 17,2021worst company ever, avoid if you want you stuff, told me would be here within 10 days from order, guess what it wasn't, then told me it was on next day delivery, guess what, guess what it wasn't, then i was told i couldn't cancel my order, absolute joke,
Louise Duerden
Jan 20,2022Whilst my coat arrived on time when I tried it on it was too small. No big deal just return it. On the website it says up to five working days for a refund. Only to discover its nearer two weeks. So fed up with the money being taken instantly buy refunds taking ages to come back. First person I spoke to was rude second was okay. Won’t waste my money shopping with you again.