To leave a review you need to be logged in
Barbour is a family-owned British heritage brand, established in 1894 in the North East of England. They are renowned for their practical and stylish, outerwear, clothing, accessories and footwear. Forever synonymous with the British countryside, Barbour’s collections span from the best practical country clothing to fashion-forward lifestyle collections. To this day Barbour’s ranges continue to be inspired by the company’s archives which date back to 1910 and each season classic designs are re-interpreted into modern, contemporary silhouettes.
Reviews 579
Mark Ruttledge
Aug 16,2022Sent my longshoreman jacket to be repaired and rewaxed .over the moon with the results the repair looks like its always been part of the jacket and to say the jackets from 1996 its kept its character marks just how I wanted it to look .Big thanks to sue for rewaxing .there's no mention of who did the repair but a massive thankyou to all at barbour Regards Mark
MsA
Aug 12,2022Oh I love it! Good quality, true to size, and a beautiful jacket. Standard online shopping experience (no issues when placing order) then good communication (confirmation/dispatched emails) and also delivered well within expected timeframe. No complaints.
David Keig
Aug 05,2022Received a pair of chinos from my grandson as a birthday present ,waist button fell off after a few days very poor stitching,now after a few washes the colour is fading fast,the quality is poor , customer service don't read email correspondence properly got nowhere with them,I have purchased Barbour clothing for 50 years but won't be getting anymore
HCC
Aug 01,2022Always pleased with quality of Barbour clothes
DM
Jul 29,2022I purchased a pair of these slippers from William Powell in June. I have worn them intermittently, and whilst they look good, they have unfortunately been made in China. The insole is falling apart already and is lifting off the base. I would steer clear of Barbour footwear unless you are sure it has been made in England. Unfortunately, it would appear that the desire for profit margin has impacted quality. The faux shearling is polyester, so unless you want a foul foot, you need to wear socks with them. The product could be improved no end by having a wool interior. I have a pair of UGG boots which cost the same, are superior quality and have been going strong for years.
p h
Jul 15,2022I’m giving one star because I can’t give zero, my preferred rating. I placed an order with Barbour uk for two pairs of shoes, never got a confirmation email of their dispatch. So I contacted Barbour via their customer services email. I got a reply, staring a technical fault had the order to fall over. In Barbour’s reply I was asked if I wanted to have the order fulfilled or cancel and to advise them of my decision. I opted to get it fulfilled, replied to Barbour and waited for them to get on with the order again. We’ll I’ve heard nothing, no dispatch, no further emails from them, this is despite me emailing them back twice further. I am now asking them to refund me, but having had no communication from Barbour, not even to the email they asked me to send, I’ll probably have to end up chasing my credit card company for the money. Very poor communication
Katharina
Jul 11,2022Völlig unkompliziert, selbst die Rücksendung in zwei getrennten Paketen, da ich einen Artikel erst später zurückgesendet habe. Wenige Tage später war das Geld per Paypal zurücküberwiesen. Vorbildlich, so macht Onlineshopping Spaß
Robert Smith
Jul 01,2022Sent a jacket back for repair and rewaxing that was so worn, torn and mouldy I almost binned it. Barbour did an astonishingly expert and attentive job of bringing the jacket back to life. Everything about the service was first rate. I could have bought a new Barbour for not much more in the sale but I think the quality of the repairs will mean this jacket outlasts a new version.
pete1648
Jun 24,2022I was bought a pair of Barbour wellies for Christmas. They cost £70 direct from Barbour. I have occasionally walked the dog in them over the last 4-months, around a flat field. I expect that they have only travelled 5-miles or so in that period. The lining at the heel of both boots has worn away and they are now so uncomfortable as to be unwearable. I have contacted Barbour who deem this to be "natural wear and tear". They have offered to replace them with an identical pair. Awful quality at a premium price. There are much better alternatives. You have been warned!
Teresa Hales
Jun 22,2022I recently had my wax jacket repaired and re-waxed. WOW!! It's as good as it was the day I bought it. The staff at the Rushden Lakes store who dealt with it were brilliant 👏 👌 😀
Andy
Jun 04,2022I placed an order on 26th April, the goods have not arrived. Have chased via the tracking number supplied several times with no reply.
jeremy jayne
May 18,2022I have a Barbour Steve McQueen which I have worn to death over the last 7 years. My favourite coat but it was looking tatty. Frayed round the wrists. Holes in the elbows and scuffed everywhere. I was looking to replace it with a new one but they don't make it anymore. I contacted barbour and they explained their repair service. Being old school I wrote a letter which I sent with the jacket. Few days later I got an email quote which I paid on line. Coat arrived this morning, less than 3 weeks since I sent it. At first I thought they'd just sent me a new one it looked that good. Couldn't even see the repairs. Suspect they just changed the sleeves complete. I am so impressed with the value for money, speed of repair and the excellent quality of repair. I will definitely use this service again. I'm sure my jacket will last my lifetime with the repair service. Thank you Barbour.
K Samaras
May 09,2022I sent my coat for waxing to Barbour and they sent it back through DPD. Unfortunately, the DPD driver left my coat outside my building and got stolen. I then got back to Barbour to report the issue and they sent me back a brand new coat. Great service. Many thanks.
Allen B
Apr 23,2022A huge shout out for Barbour customer service after replacing a jacket that had issues with a stitching problem. An extra thank you to Robin, thank you for your help in resolving the problem it is greatly appreciated!
John F
Apr 17,2022I received a pair of Barbour Quantock boots, for Christmas 2021. Initial impressions weren't great. Slightest puddle led to wet foot. I live in Essex and wear boots when taking our dog for long walks at the weekend. Now after less than 4 months they are only fit for the bin. The leather on the inside of the heel is worn through. As is the insole. Essex isn't renowned for difficult terrain and only used at weekends means they are in my opinion lightly used. As they were a gift. Not sure of the price paid. But guess it was around £130. A lot of money for fashion boots. Hiking boots!! A complete load of quantocks.
Vincent Ellis
Apr 13,2022I bought a Northumbria Wax Jacket on 9th March and wore it on no more than half a dozen occasions before the neck of a press stud sheared away from its head and needed to be returned just three weeks following purchase. I have stud fastening jackets which I wear regularly, including another Barbour, without problems. Despite this quite clearly being a defective part or poor workmanship, Barbour expect the repair to be paid for. £249.00 is a lot of money to pay out for a defective product and to be expected to pay for the repair of a defective product is hardly conducive to good customer relations or for future business.
Karen
Apr 10,2022Always buy Barbour Just bought a gold waterproof. And it is fab. So well made and comfy!!
Ell
Mar 22,2022Purchased a winter coat at £140 late 2021 , used a handful of times whilst carrying my work rucksack. Noticed the back of coat was highly worn in several places after just 2 months. Contacted Barbour, posted my coat back to them for inspection. They kept it for several weeks and never kept me informed or contacted me. I had to email them and they said the coat had rubbed on something and was considered normal wear and tear. I told them I wore my coat only 2 to 3 times per week given most people are WFH with my laptop work rucksack and this was quite normal practice for many people who commute to work. The coat should not be such poor quality to warrant such early wear and tear. Terrible customer service in my experience, they defended their opinion offering no viable evidence to me this was a product fault. They simply returned my coat. I will never purchase any product from them again.
Sharon Selby
Mar 21,2022Ordered a lovely wax jacket to wear to the races in a couple of weeks, unpacked it, tried it on, thought it a bit tight on the arm hole, it's partially stitched up! Also the zip doesn't zip up, I love barbour, but this was shocking, will obviously be sending it back, and have ordered another, fingers crossed I can get my arm in it, and zip it up! Bought a nice blouse also, absolutely perfect.
Website User
Aug 17,2022Its official Do not buy a Barbour jacket if you want to stay dry. Dear Trevor, Thank you for your email. Please note that Barbour Waxed Jackets are not waterproof. This is due to the wax jackets being designed without tapered seams and with no water-resistant fabric qualities unlike our waterproof breathable jackets. Although they are designed to be weatherproof, the garment fabric is only designed to repel light showers. A re-wax will not help with the waterproofing of the garment. hope this helps. A soaking update !! Just tried it again walking the dog and it leaked like sieve all of the place. The one positive was the hood kept my head bone dry !! If I could change my review to Zero stars then I would. Recently bought a brand new Classic Beaufort with a hood. 1st spot of light rain and I ended up with a soaking shoulder. Only one though which was strange ? plus some defective stitching around one of the pockets. I wouldn't expect it to keep out torrential rain but really ? I wonder if the Durham with the extra shoulder cape would fare any better ?