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Reviews 124
M E Agudo Pentney
Dec 01,2021Am sure BDS are great for sewage blocked drains but don't understand why they advertise garden drainage. Not at all impressed with Scott who seemed to give a quote off the top of his head and was in too much of a rush to answer a few questions. I asked for someone else to come to the property and they didnt bother to turn up. I then got a call asking me to pay an invoice when I hadn't had any work done. Tried to speak to a manager but no one bothered to call back. Waste of time and very unhelpful and unprofessional in my experience.
Marina T
Nov 16,2021Unprofessional, dishonest and not transparent about the pricing. Had a very simple issue of unblocking the drain. A job that should take 30 min for one person took 4 hrs for the two guys that came! They never explained that I would need to pay per person. The bill ended up being £1500 for unblocking one outside drain. On top of that the next day we realised it wasn't our drain but the neighbors that was blocked. Of course the guys didn't report that no serious blockage happened. They also managed to argue with two different neighbors and were aggressive both to me and the neighbors. I felt threatened. It sounds like my experience is not unique looking at the other one star reviews. Avoid. There are so many more effective, cheaper and nicer plumbers. Don't trust these guys
Jonathan McCoy
Oct 08,2021Great service. Very fast very efficient. Thank you.
Heather
Sep 28,2021Dean came to help with a drainage issue that was causing me a lot of stress especially as I have 2 young children. I have a septic tank so I was very concerned. Dean was so helpful and friendly and diagnosed the issue quickly which was to do with the pump. I am very grateful to him for the care he showed and the way he worked so hard even battling through brambles. Thanks Dean
James Pritchard
Sep 22,2021I sent a message on the website and within a minute someone called me back and booked the job in for me. I get the impression they really care about their customers. Really happy with the service provided
William Ashill
Sep 16,2021Discovered a very smelly overflowing drain, outside in the back garden. Contacted BDS Drainage and arranged for someone to come out to us ASAP. Dean attended to sort out that problem and what a diamond he was. After an hours very hard graft by Dean it was sorted. I must say that Dean was so professional and knowledgable and answered every question I asked. Great service and Dean is a credit to BDS. THANKS.
Bill Kitchener
Sep 10,2021This is the 1st time using bds due to the flooding we had in our basement flat in north London they carried out an amazing job de contaminated the whole flat removing them installing a pump pit and alarm system over 2 days and nights so us and our tennents can now keep track of it all meet 3 brilliant and knowledgeable engineersScott , David and dean keep up the good work highly recommend for anyone who needs drainage help
Alison Battrick
Aug 05,2021Scott is amazing! After siting in all day waiting for another contractor to turn up, only for them to cancel at the 11th hour, I calls BDS and they got Scott over that evening. Super quick and super efficient I would 100% recommend!
Robert M
Aug 02,2021David and hes team done a great job clearing our drains. We would 100% use their services again.
Madison George
Aug 02,2021Very good service! Would highly recommend.
Heidi Anderson
Jul 20,2021We called out BDS after a blockage in our water system. We were visited by Bill who was efficient and sorted the job very quickly. Thank you BDS!
The Master
Jul 05,2021Completely ripped-off my landlord to the tune of £700. Firstly did not come the day booked. Also arrived late the next day. Used endoscope to diagnose broken underground pipe with vermin nesting nearby. Forced off inspection cover and left it with a crudely improvised bit of pipe offcut over it (that leaked) and (apparently) some bait stuck inside (which nothing touched). They were here LESS THAN HALF AN HOUR and charged £700+!!!!!! For a quick diagnosis and no fix. DO NOT TRUST THEM.
Bluefinger
Jul 05,2021Never came and never even rang. I booked an emergency drain clearance and they said they were busy but would be there that evening. I never ever heard another word from them. Even the next day all I got was an answer machine. Completely useless firm, They are making so much money they simply have no concern at all for customer service. I was helped out in the end by a very concerned local plumber who cares about his customers, unlike BDS drainage.
James Hall
Jul 03,2021Not responding to my multiple requests for photos they promised they were taking throughout for us to submit to the insurance company. Also ignoring my request for a detailed breakdown of the astronomical bill. Neither of these should be much to ask after forking out £11,400. I am strongly starting suspect they have totally ripped me off.
Diesel Shunter
May 30,2021Waste of time. They advertise that they assist with garden drainage in the Essex area yet after contacting them by phone and email and sending photos of the issue, I heard absolutely nothing. If you don't want to help people in Essex then don't advertise up here. I wouldn't even waste my time contacting them again
Jimmy
May 18,2021Booking was made and told the engineer will be between 6-8pm. Nothing came and chased it 4 time and receptionist said she will call back on a time. She never did. Eventually the engineer call at 10pm saying he doesn't know what time he will be able to come. So rebooked it for next morning from 10-12. Same again, no engineer or call by 12 and chase them. Same girl answered and said she will call back with an ETA. No call back so I cancelled and booked another company who came at the time they said. If you can't fulfil a time slot, they should say so and not waste customer's time. Never call these guys if you have an emergency! Appalling customer severe and organisation.
Michael James
Apr 01,2021Excellent result. A difficult ongoing issue that needed digging down a metre. All done quickly and efficiently.
Austin
Apr 01,2021I have already written a review about this company when I used them back in 2020. The blockage issue came back few days ago so it was obvioulsy not properly solved by BDS 12 months ago and I called another company as I didn't want BDS staff to come anywhere near my property again. Well what a difference in service and in price (it was fixed price incl VAT all inclusive) to solve the kitchen/bathroom blocage. I can only re-iterate that BDS is a dishonest company in the way they apply the charges by the 1/2h, excl VAT and excl machinery (but they charge machinery even when not in use) and using dishonest staff lying about what time they started the job and using various time wasting tactics to make sure you go over the next 1/2h. Whilst BDS charged me £432 for the simple job over a year ago, today with this other company I paid about £145 for the exact same job, yes that is about only 1/3... Avoid this company if you can unless of course they have changed their behaviour. When I complained last year they obviously told me to contact them to solve the issue but they never returned my calls nor replied to my emails.
Georgina F.
Mar 29,2021It's been 2 weeks since the work was done. BDS (Brian and Stuart) did a great job, and fixed all the issues. Very happy with the service!
71 – 75 Shelton Street, Covent Garden, WC2H 9JQ, London, GB
http://bdsdrainage.co.uk
Soraia
Dec 16,2021Came to detect leak and all was resolved within 2 hours! Highly recommended- and very professional staff: Jack and Scott