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Reviews 124
charlotte porter
Jan 25,2018Great company very happy with the service.
Amie
Jan 25,2018We had trouble with our downstairs toilet. BDS Drainage was excellent and sent a very professional engineer that same morning, he was friendly, very helpful and reasonably priced. 100% I would recommend this company to anyone.
Tracey Bowen
Jan 04,2018Scammers! DO NOT USE!!! They totally lied about how long they took to do the job! I am a landlord and not present at the property - they thought they could tell me it took longer and swindle me out of £360! My tenants said they stayed less than 30 mins. Their invoice stated what time they started the job (1.30pm) but it says they stayed for 66 mins which is a lie! I have a logged call from Ray at 1.47pm who called when the job was complete - proving the job took less than 20 mins! They even made out they put right some work the last plumber had done and fixed a leak - they hadn’t! They assured me everything including the leak was fixed. It was still leaking after he left. Asked them to come back and fix their ‘guaranteed work’. Turns out it was just a matter of putting the seal back in place. Took them less than 5 mins. They charged me another £120!!! All in all £480 for a job that took less than 25 mins in total! They now have stopped replying. I’m taking them to court. Read a few reviews from people who think they have no come back because they have a false address which is not registered with Companies House. Don’t be deterred. Submit the claim and then apply for the court to freeze the bank account after you request for judgement and enforcement. You only need the last known address. INFORM TRADING STANDARDS. Do not let tradesmen rip you off!!!
Helen
Dec 04,2017Called BDS this morning as a friend recommended me, within an hour of calling two gentlemen arrived in a professional manor and done a fantastic job leaving my blocked sink as good as new, they even recommended what to do to prevent my sink blocking up again. There prices are fair and are in the same bracket if not cheaper than other top companies. Overall I was very pleased with my service this morning. Kind regards Helen.
Jane
Nov 14,2017These people owe me £700. Told me that ALL three of my sump pumps were broken, asked for £2700 in total. I paid a £700 deposit, they failed to answer questions and were unprofessional. Called another company who told me all pumps were good, one faulty. BDS agreed to refund £700. Now ignoring calls and emails. Think address may also be wrong too. I took out a small claim through the courts, revealing companies house do not have them registered as a company at Sheldon Street. AVOID AT ALL COSTS
Fu Lin
Oct 03,2017called today before 12:00, been told about 20mins, finally came my home about 16:00, then start trying to find out the problem is, broken the wall found the problem, he said he needs charge 750 pounds to fix it, and after that I need find a builder to fix the wall, if they just come and fix and leave another problem, then I asked thats it, and paid 150 pounds, and only spent 500 pounds find another one do the whole job, I don't think they professional.
R. lovegrove
Sep 27,2017Poor service. They were vague when I phoned about cost. To be clear, it is £45/half hour for equipment, and £75/half hour for labour. So, £120 for every half hour My complaint was that the guy finished within 1 hour but then fiddled with aper for 10 mins which took him 3 mins over the hour for which he charged me an additional £120. I reluctantly paid and then complained to their office. They promised to phone back, but they didn't. Of course they didn't. What is even more galling, is that the drain wasn't completely cleared as he promised (£360 for nothing) and I had to finish the job myself. Poor service. Avoid like the plague.
Miss PL Chockalingam
Apr 20,2017Nice guys They did a good job and very quickly Yes, I would recommend them, they are worth the price. Ray and Carlos did a really good job, PL (se16)
Jez Cutler
Mar 25,2017No clear idea of cost of the job from garbled verbal quote on arrival which in theory you have no obligation to accept. In reality you've little choice because you've already been waiting hours. email listed on the website doesn't work in order to write and seek recompense and on inspection claimed accreditation equalling consumer protection appears false. Go elsewhere.
Mary Caroline Tillman
Nov 11,2016After being badly let down by Dyno I called BDS to help with my drainage problem. They came round the next day and assessed the situation, and sent over someone the day after that to fix the problem. David also managed to fix my heating which had gone off, which was an amazing help. Really fantastic experience with BDS, would use again and recommend to all.
Davinder
May 21,2016Good service and call time were OK - has to chase down. However it felt like they dragged the job out. Charges are by 30 mins and additional cost for the machine per 30mins - it racks up! 2 hours cost £480 - £300 was labour. The drain blocked up within 4 days there was no come back.
Max King
May 01,2016Professional, efficient and very friendly. The entire drainage system was blocked and we had huge overspill in our back yard. Without fuss they unblocked the whole thing and even cleaned up all the mess that had been left. Very highly recommended.
Nicky
Dec 21,2015They did a terrible job and did not solve our problem. They have been consistently rude - we have been shouted at down the phone. They have refused to come out and look at our problem again despite originally offering to, and the '100 day guarentee' they offer on their website. Awful, unpleasant experience. We are seeking further advice.
Nicola Johnson
Nov 13,2015Very professional and helpful, Staff were kind and well mannered. I had sewage pouring into my house at 2:00am and they quoted 90minutes and turned up within the hour! It's been 1 month since they came out and my drains haven't been blocked since, compared to previous companies I have used where the drain would re-block 2 weeks after, it was the best drainage service I have ever received. I have used them on 2 of my other properties for a blocked sink and a broken pipe that our tenant managed to put a nail though. I would highly recommend their company, all the staff were lovely, helpful and professional ( they left the place clean and tidy every time) Thanks guys!
Neeti
Sep 09,2015Do not use this company. They charged us heavily for a drain re-lining and handwrote a "ten year guarantee". We still have the same problem. The fix doesn't seem to have worked. We have requested them over the last four weeks to come and review their work and they have given us three appointments and not turned up. They never come (except the first time) and they don't call to let you know they won't be coming. I have missed three days of work, waiting for them, because the issue we have is a health and safety hazard for me. I am pregnant and I have a toddler and our basement has an overflow of rain and sewage water. The people on the phone basically tell you that they are too busy and cannot physically cut themselves into five pieces (quoting David here). I would strongly advise against using this company. Spend your money on someone more professional please.
sharna
Feb 06,2015I had sewage overflowing in my basement, it was in such a state, I was looking on the internet for an emergency plumber and came across BDS and see they had a 90 minuet response. I called BDS up and spoke to a lady called Louise, who was very polite and reassuring and very good at keeping my mind at ease. the guys were out to me within 45 minuets they explained from the start what procedures they had to do to unblocked the drain. I am over the moon that it was unblocked with in hour and 10 minuets. I am very satisfied with the quick repose ands professional manner they dealt with the issue. I have since been recommending BDS to all my friends and family, BDS is now happily stored in my phone book. GREAT JOB GUYS. kind regards: sharna law Battersea road SW11
Lee Holmes
Dec 29,2014Called me 20 mins before arrival to confirm they would be here. Arrived and we're clearly visible and identified as bds. Able to look at the problem and check all aspects before running a drain rod down, cleared blockage using pump and we're done within the hour. Friendly and polite, courteous and careful around my home, offered a 100 day gaurentee for work carried out on unblocking and not seen this from any other company. Thank you guys!!! Lee Pond road
mark freeman
Oct 01,2014I would just like to say thanks to the two guys that came out to me on sunday to a very bad and very unpleasant blocked drain I had . It was over flowing on the front of my drive way the two guys got stuck in and got the drain unblocked very quickly I was also happy with the way they tired all the mess up and jet washed drive way down .would recommend b.d.s time and time again MANY THANKS to lee and wayne
K Thompson
May 21,2014Great team, got the job done very quick for me. Would 100% use them again, great value for money!!
71 – 75 Shelton Street, Covent Garden, WC2H 9JQ, London, GB
http://bdsdrainage.co.uk
Kelly Clark
Jan 25,2018Excellent service very professional and helpful couldn't fault them highly recommended