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Reviews 102
Sarah K
Feb 28,2023I love the bed I bought for my little girl. The quality is evident throughout, it builds really easily, no forcing any of the parts like with normal flat pack stuff. Looks sturdy and the wood is beautifully smooth. Worth the money.
Sean O'Donnell
Feb 24,202310/10 bed is phenomenal braided bumper mattress and ball lights all amazing easy and quick to build and solid a bed that’s built to last
Alexia Antoniou
Feb 23,2023Do not buy from here. A scam company that takes money and does not send items or reply to emails or calls. Bed ordered 29th December and nothing has arrived and no communication. A morally wrong company. In a cost of living crisis, scamming people who are buying their CHILDREN a bed!!!! Disgusting and so offensive.
Marina Dimitrova
Feb 20,20231 star as no "no star" option. Just like everybody here I ordered bed beginning of december, delivery pushed back. By then there were already enough bad reviews and people scammed so I emailed them and requested my order to be cancelled ASAP and monnies refunded to my bank accout or I will make a complaint to Trading Standards for Breach of Consumer Act Rights as failed to comply with delivery times advertised. Got reply within 10 min with cancellation. And money back couple days later. Hope that helps! This is a deffinite scam.
John Broughton
Feb 20,2023Like me I imagine they’re are lots of people out there wondering if this company are any good as their beds are always top of a google search.. Well our bed is just ‘OK’. It’s quite flimsy, from Europe and not worth the very high prices they charge - in my opinion obviously. It looks nice enough and was easy to put together. Time will tell how long it lasts but I’m not overly confident.
Nadja
Feb 19,2023This is an update to my initial review which you can read below: So we bought this bed not even a year ago as we needed a floor bed for my son who struggles to fall asleep unless one of us is laying down with him. He does that to this day which is fine. Thinking the bedoo bed is good quality we bought it and honestly we could have just gone with a cheap one off of Amazon cause this did not even last a year. First the mattress shrunk by about 10cm in summer. To which I reached out to bedoo never got a reply. Now we moved had to take the bed apart and the screws would just not go back in proper and once you had it in on one side it would push out in the other. We fixed that but then the wood frame just broke. And we saw it was just small wood pieces stacked into each other. Honestly I would not be surprised if bedoo has gone out of business but if they haven’t I recommend staying clear of it. Just go to IKEA and if you are a bit handy you can DIY the rest which is what we have done now. Can’t believe a that expensive bed broke within not even a year of use. Got two ikea beds including the mattress for what I paid for just the frame with bedoo. Poor quality on all levels. If I could reach them I would want my money back!!! First of all the bed and mattress we ordered are great and we love the look and make of it. The building instructions however could be better. No part names on the parts so it was a guessing game and the bed having a different name on the instruction website to the bedoo website was not the best and easiest to figure out either. However we encountered some problems along the way which were more regarding their delivery partner than bedoo itself. The first being the estimated delivery date being quickly changed after we ordered it from estimated delivery end of January to estimated dispatch end of January. And we went past that dispatch date as well. Now I was not too bothered by that however bedoos delivery partner was supposed to contact us within 2 days after the dispatch date and that did not happen. After a week I contacted bedoo and the customer service was incredibly helpful explaining the delivery partner could not find our mattress so they will send out a replacement with a different delivery company and tell them to just deliver the bed and arrange a delivery date for that. That again did not happen until I informed customer service that we again had not been contacted by their delivery partner. The customer service again jumped in helped out and I got a call to arrange the delivery. They offered me a Saturday delivery on the phone to then send me a text a day later requesting to deliver it the Friday between 12-15 which we agreed to. I got a confirmation text then saying they come between 11-14. Why send the first timeframe in the first place then? Anyways come Friday we sit and wait and again we had to make the call to the delivery partner once we got passed the time to ask if they still come. Thankfully they did. However they bought the “missing” mattress as well. I tried to explain to the delivery drivers that they were only supposed to deliver the bed as we were getting a replacement mattress now with a different delivery partner on the same day. However the delivery guys did not understand us and only replied with a we only deliver, made us sign off on it and left. Needless to say besides paying for them to deliver it to the room they only delivered it into our hallway. They also did not make any attempt to unpacking the order and checking it. We did that. So as good as bedoos service was and as great as the bed is the delivery was not what it was supposed to be. The second delivery partner who bought the replacement mattress was also late but at least very understanding and took the mattress back that he came to deliver after we explained it to him. Would not recommend the other delivery partner.
Lucy craig
Feb 18,2023Please don’t order from Bedoo I have ordered a 2 beds on the 25th of November with estimated delivery before Christmas. They tried to deliver beginning of Jan the wrong beds. Its now six weeks later and we are still waiting for the right order. I have to chase them everyday with no response. I spoke to them today and my current order number isn’t valid anymore and they don’t know what the new is. They said they will pass it to the dispatch team. I said no they need to sort now as they have my money and need to provide answers. I also asked for the complaints department number and the mangers number and they refused to give it to me and hung up. Does any know if they have gone bust? I am now seeking legal action!!!
Vikki M
Feb 17,2023Excellent quality bed, and speedy and helpful customer service too. They were very quick to respond to any queries that I had about the bed and my order. They offer a great selection too, as I struggled to find a 3/4 floor bed anywhere else, and I love the option for it to grow as my little one gets bigger too. I see it lasting well into his teenage years, and so far both he (and I some nights!) have been sleeping on it great. Thank you so much!
TC
Feb 15,2023100% a scam - even when I asked if it was a scam, they said they couldn’t answer! Now they have the audacity to ask how the new bed is but, here’s how I know it’s a scam, the bed doesn’t exist! Don’t waste your time and instead look the founder up and his overdue accounts.
Emma N
Feb 10,2023I HAVE A BED!!! I ordered and house bed and mattress the first week of November with a lead time of 4-6 weeks surprisingly it didn’t turn up. So I contacted them and they told me the latest would be the 17th December this date past and like a lot of others no bed. I let Christmas pass and phoned them nearly everyday until I got through, sent numerous emails no replay and the customer service team could only tell me what I seen on the “track your order” page they could never get through to the despatch team and I gave my number to them Several times and no one ever rang me back! My last email I told I was taken it further as I was angry and upset at this point and shock I get a dispatched email and the bed arrived on the 9th feb a whole 8weeks later than told and also they started answering my emails as soon as I got the dispatch email. I really like the bed and can’t fault the delivery service higher jump but I just cannot recommend bedoo as a company!
SR
Feb 04,2023Ordered in November and item still not arrived. No response to calls and emails. Terrible customer service. Trying to get a refund via credit card
Chiara
Feb 02,2023I ordered a bed during Black Friday and received it mid-January. I was shocked by the very poor quality of the slats and the poor finishing of the frame. The 190x90 frame also didn't fit my standard UK single mattress! I got in touch with the customer centre multiple times, but after a couple of replies, they are now completely ignoring my requests to return the items and provide a refund. I was expecting a premium bed, and I'm now dealing with a stressful complaint.
Mandy
Jan 31,2023Delivery date pushed back multiple times and still no reply from them - I tried calling, but apparently due to the high caller volume they can't talk to me. I was told previously that they are having issues with deliveries since before Christmas, but it's been 8 weeks now and no end in sight. I have made one final attempt via email and Instagram to get a delivery arranged, but I will contact my credit card company in the next few days if nothing happens and raise a dispute to get my money back. The beds look great, but no point if you can't actually get them delivered.
Dmitry Sarin
Jan 31,20235 weeks since the order was placed. Estimated dispatch date missed. No communication. Ignored emails. No one picks up the phone. Very frustrating.
Kirsty Robinson
Jan 31,2023Like many others on here, STILL NO BED! Ordered a bed for my little girl on 09/12/22 with an estimated delivery for the beginning of January. This has been pushed back and back, and once again the estimated dispatch has been and gone. Emailed the company last week, still no reply. The estimated dispatch is still set to last week. No communication, nothing. AVOID *Update* Have received my bed. Which I’m happy enough with. But honestly the service is appalling and I wouldn’t dream to use this company again. The bed is fine but not worth the stress.
Eduardo Castro
Jan 30,2023I bought a bed 2 months ago still didn't receive it. It was supposed to arrive within 2-4 weeks, before Christmas. I am trying to communicate with them to get a refund and they just reply to emails saying they're really sorry, but it's the 4th estimated delivery date they don't honour. Will definitely ask for a refund, if that's possible...
Delia
Jan 30,2023Still no stars for this company - still no bed that was ordered on 9 Nov 22. Five failed delivery dates. No reply to emails or messages sent via e-mail or social media. Have left comments on their Facebook page, telling people DO NOT buy from them. Found out the telephone number is a virtual reception call centre. They cannot put you through to anyone despite saying they are trying. Now when I get pushy they just hang up on me. Paid on Klarna, who advise me they will do their best to resolve the issue. But now I just want my money back. I cannot emphasise enough:- DO NOT BUY FROM THIS COMPANY
Charlotte Jones
Jan 28,2023Avoid avoid avoid! We are like many other reviews on here - bed ordered November and still not arrived. Barely answer phone calls, never respond to emails and horrendous customer service. We just want our money back but even that is proving a nightmare to do
ML
Jan 26,2023PLEASE DO NOT BUY FROM THIS COMPANY THE OWNER JAMES CURTIS HAS SCAMMED THOUSANDS OF PEOPLE AND THIS IS ANOTHER SCAM, HE WILL TAKE YOUR MONEY AND YOU WILL NOT RECEIVE GOODS, HE HAS ANOTHER COMPANY CALLED CURTIS HOME DELIVERY.
Jutta Geoffrey
Mar 06,2023Love the solid wood of our boy's Dalby house bed it is beautifully made. The bed itself was super easy to put together and the delivery drivers were polite and heipful. Highly recommend and would definitely buy again.