Biscuit Clothing

4.5 (847 Reviews)

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Biscuit Clothing and Living, three stores and an online webshop for the modern woman in Edinburgh and Glasgow. Womens clothing, gifts, books and accessories from a range of designer brands.

Reviews 847

4.5

Out of 5.0

Nicola Parkes

Jan 08,2024

Prompt delivery, good communication, highly recommend.

Gailw Cully

Jan 07,2024

Quick and efficient

andrea borland

Jan 05,2024

Hole in jumper. Had to return.

Simon Mason

Dec 30,2023

Arrived in time for Christmas and at a great price so happy, thanks guys x

Strachan Mary

Dec 29,2023

As ever, happy with my recent online purchases beautifully packaged and promptly delivered. I always order online with confidence knowing the quality of the brands at Biscuit are top notch, and if there should be an issue I know the staff will offer a refund or replacement. Amazing team ⭐️ Fabulous brands ⭐️

Lindsey Mitchell

Dec 28,2023

I ordered from Biscuit online after finding out that their Thistle Street shop had closed on a recent trip to Edinburgh, though it’s still listed on the website. I can’t fault their service at all and my order was shipped quickly. I am a bit disappointed with the quality of a Project AJ117 jumper that I bought however, it has bobbled after one wear. I’m not sure if this is an anomaly as I have bought other items from this brand that I absolutely love.

Jemma Browne

Dec 27,2023

Quick service, great boots, thanks

Kitty Lane

Dec 26,2023

I feel unfairly treated by Biscuit. I recently purchased a £200 blouse which arrived folded may times until it was small and compact enough to fit into an A5 envelope leaving it in a very creased and a dishevelled, unwearable state. I really believe at this price the blouse should have arrived in pristine condition. Cramming it into a small envelope then expecting the customer to first not be massively disappointed then to have to rectify the problem is disrespectful to both customer and product. This experience has not only caused me cost and inconvenience but has shattered my confidence in the care of products and service offered by Biscuit. The blouse looked shabby and unwearable and when I wrote to customer services I was told that the blouse could be ironed. I’d already read the wash label and as I had pointed out to customer service, the delicate viscose fabric looked as if ironing may ruin the fine plisse ridges of the fabric. Not a risk I was willing to take nor should I have to do this. I appreciate that there will be some minor creasing when receiving shipped clothing but a full-scale rescue of the item should not be up to the customer and certainly not at this price. My request for Biscuit to cover the cost of return as a gesture of goodwill was turned down telling me that they are a small independent business. It is reasonable to expect a business, however large or small, to refund the postage for an unwearable item. I ended up a total of £14.20 out of pocket (£10 for delivery + £4.20 for return)

RPratt

Dec 23,2023

Marie & Karen were very helpful and professional. They made me feel welcome and they were very friendly.

Liz Allan

Dec 23,2023

Excellent choice excellent quality very helpful staff

Julie Minty

Dec 23,2023

Thank you Biscuit for my belt and lovely jumper. They arrived very promptly and I was notified that they would be arriving separately. They both came a day apart and I have been wearing the belt ever since! Lovely quality and you stick a lot of my favourite brands so I’m sure I will be back .

ivonna

Dec 17,2023

Brilliant company! .Efficient delivery and carefully packed item! Very happy customer.

Victoria Day

Dec 17,2023

Great clothing and super quick delivery

Customer

Dec 17,2023

I ordered two items and both fit true to size, look just like photo and are gorgeous! My items arrived in a week and I'm a happy bunny!

Christine Horner

Dec 13,2023

goods excellent quality and fit at the right price. staff online and in shop went out of their way to be helpful when I asked for an online order to be redirected.

Simon Winchester

Dec 11,2023

Great service and helpful when speaking on the phone. Product arrived on time. Good to have extended Christmas returns.

Sarah John

Dec 08,2023

My second order from Biscuit and it won't be my last, really lovely shop I only wish I lived closer and could actually visit instore...really impressed with delivery and the packaging is gorgeous 😍

Caroline

Dec 05,2023

Lovely company. Quick delivery, nicely packaged and responsive to questions

Jane Ross

Dec 04,2023

Lovely staff. My size was not available in store so they ordered it for me online. I received an email when it arrived in the store Delighted with my top

JPendall

Dec 01,2023

Clear, straightforward website. Good description of the coat, all sizes and colours available. Prompt delivery. And new customer discount. Very pleased and can recommend.