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Reviews 133
Cynthia
Jul 20,2024The car was immaculately clean. The driver was friendly and kept in communication with me while our flight was delayed.
KD
Jul 17,2024Great - reliable and on time. Comfortable ride - thank you!
Rebecca
Jul 16,2024I can't say enough about the awesome experience I had. I reserved a pickup from SFO, and despite my flight being delayed, my chauffeur was already aware thanks to Bookinglane's flight tracking system. My chauffeur, Sam, was on time and promptly texted me about his arrival. He sent detailed instructions on where to meet him and then helped with my luggage. We had the most pleasant conversation. Also, their customer support is very helpful. Definitely recommend and will use their services again!
Raffy Mirzayan
Jul 13,2024Great service and communication. Clean car. Would definitely use again
Ted
Jul 11,2024Prompt. Polite. Clean. Accommodated a challenging, last minute request.
Z.
Jul 09,2024No one picked me up. I will never use your company again. I am thankful that I did get a complete refund for my credit card company.
customer
Jun 18,2024Driver was waiting for us at the airport and communication up to that point was excellent. Highly recommend.
steven
Jun 14,2024We paid a premium and then had to pay additional parking when we were on time and this should in our opinion be included
customer
Jun 13,2024Would take this ride again and recommend
All Stars Chauffeur Team
May 21,2024Lovely customer support and excellent chauffeurs.
Jody
May 20,2024Our driver was fast to respond to text messages confirming pick up times and super nice!
Collier Alexander
May 13,2024Service was very, very good. My daughter had a wonderful time at her Sr. Ball and Andrei was a great driver. If I was to use the service again, I really would like Andrei to be the driver. 5 Stars all around. Great, Great, Great.
Lizzie Miller
May 02,2024Such great service, he was prepared, polite and patient! Couldn’t have asked for a better driver.
Kirsten Mitchell
Apr 25,2024Booked a car on behalf of my boss for a very simple pick up and drop off with one stop--normally a breeze, would have taken no more than 30-45 minutes. I've booked this multiple times via other services but decided to try Bookinglane. Was given the incorrect information for the driver, my phone calls to the company to get updated/correct information were not answered (sent to VM over 5 times) and was not able to get ahold of anyone in a timely fashion to confirm car/driver details. My boss, a CEO, goes through me for all of his car details and I was given nothing except the (incorrect) phone number of the driver. The app was also next to useless, it doesn't track where the driver is, what car they are driving, license plate number, etc. Most car services--Uber, Blacklane, private limo companies, etc, give the booker AND the rider all potential necessary information! I've had previous issues with those other options but considering this was 4x more expensive than comparable options from Uber Black and $50 more than similar from Blacklane, I don't understand why there is not immediately available customer service nor a clearer picture of what you're booking! I'll add, there were multiple errors while trying to book this basic one-way ride on the website, including not being able to take the CVV of my AMEX as it has 4 digits instead of 3. Should have taken the hint that my business wasn't wanted!
BR
Apr 22,2024Very good service . On time and professional. Good car. He was very responsive
customer
Apr 17,2024Sadly would no longer recommend -- I used them once for an easy airport pick up and it was great but had an issue with my second one and they don't reply to emails. They also were wildly untransparent re: pricing; I received an additional bill with no reckoning of the numbers due to additional wait time while clearing immigration. Very disappointed.
Abdulbaki Hmida
Apr 15,2024The trip was great. The driver is polite.
customer
Apr 06,2024Mohammed was fabulous our entire trip. He was always friendly and reliable, so kind to my family.
customer
Mar 25,2024Excellent service and courteous driver. Will use again.
Chuck Oeder/Great Lakes Electr
Jul 24,2024Used you for a long distance ride service. First time I submitted no one responded and it just timed out. Second time worked ok. Contact was made and driver was on time and professional.