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Reviews 133
Tim Robinson
Nov 20,2023It was a bad experience . The driver was calling me at the last minute asking for my flight details , she should should have known because I gave the company all my details already . Then she called again and ask what airline , I had already texted her every thing, then again she called about which number was I at. I told mee I needed help with my luggage, after I already told the company I needed to be met at the luggage . I told her this twice . She never parked her car and came out. I have a injured rotator cup and sciatica so I need help, she ignored me. Finally I got my luggage out to the street and she had the nerve to ask me to put the luggage in myself because it was too heavy . I was upset at this point. When we arrived. She sat in the car for a few minutes as if she expected me to get my own luggage out. It was a very unprofessional horrible experience. I thought I was reserving this car with BLS but apparently not , terrible experience
customer
Nov 14,2023Driver was responsive and helpful and incredibly nice and kind. Good and safe driver.
customer
Nov 11,2023Excellent in all aspects
customer
Nov 11,2023On time good communication and clean car
Adele F.
Nov 10,2023Bookinglane worked our great for our one night excursion. The Driver was on time, the vehicle was clean, the driver was drving safely, the driver was very courteous. He was there when our event was done even though it was 1.5 hours earlier that we thought.
customer
Nov 07,2023On time, great driver, helpful.
AK
Nov 07,2023Steve was our driver, he was excellent! He took the stress out of getting to the airport on time and getting picked up with delays! Excellent communication from Bookinglane and Steve, will definitely use again!
Art Muse LA
Nov 07,2023Communications were consistent and detailed from registration confirmation to the driver's daily updates. Our driver Aleks was on time, courteous, an excellent driver, and familiar with each day's routing. We had Aleks (Blacklane) on Nov. 1 and 5 for airport transfers and Nov. 3 & 4 for several hours each day.
David Reichstein
Nov 03,2023Driver was professional
customer
Oct 31,2023I got in touch with one of the people involved in getting this started or managing - told me he would email me his contact for me to give him a list of about 50 clients I needed to be transported on multiple days. never heard from him with that info. luckily I found another option that did awesome. unfortunately I had already scheduled the service for 2 groups out of the 50 so I left those with bookinglane. Instead of using the info of the contact pick up I provided - they were trying to contact me and ask me questions however I was running a very large event and wanted to use them so they could provide a white glove transportation service that didn't give me more headaches and issues - they had poor and little to no communication and did not contact my person to tell them where they were or that they would be getting them - so my group all went in other cars - I didn't even use the service but they charged me a large fee - when all of this could have been avoided with proactive communication and following the info provided to them in the booking
Jim P
Oct 30,2023Booking was easy and the driver was excellent.
Liz W.
Oct 30,2023Great communication, easy to schedule and plan, on time! Super professional.
Event Planner
Oct 25,2023EVP needed a ride I am an event planner who received a call from the Executive Assitant of an EVP attending my event. He was arriving late and she wanted to know who was collecting him from the airport. As his arrival was late and our venue was over an hour away I suggested scheduling an Uber which was not well received. I contacted another local company and received a four digit quote (3 hour minimum garage to garage). Then I found booking lane. Fast, efficient, beautiful car, respectful driver, great communication. Thank you for making us look good and for caring for our event VIP.
customer
Oct 21,2023Thank you so much for providing an excellent service for our work conference!
A. Taylor
Oct 16,2023I booked my car reservation at the last minute, less than 24 hours before my flight. Thomas reached out to me that evening and arrived 15 minutes early for a very early morning pickup. He was professional, accommodating, and very pleasant. The vehicle was very clean, I was offered water and a snack, and Thomas did not have the radio on or his navigation system too loud (did I mention this was early in the morning?), this was very much appreciated.
customer
Oct 07,2023Professional courteous service!
customer
Oct 02,2023The driver was early and drove safely. The car was very clean and he was friendly and cordial.
Kelly
Sep 30,2023Excellent service! On time, helpful and high level!
Mark
Sep 26,2023No one should use this service. When the driver arrived at set down he demanded $200 as a “waiting fee”. This was not disclosed in advance. The company has at first lied and said this never happened and then waived this through referring to this made up charge as a “rate”. There’s no point paying up front if the driver can demand extra payment. The response below is categorically false. The driver demanded extra payment and required $200 in cash on top of the pre-processed payment fee. Obviously if this company cannot ensure the honesty of the drivers it is all the more important that no one use this service.
customer
Nov 20,2023Both drivers offered excellent service. The rides were on time and got me to destinations quickly and comfortably.