Great service
I placed an order with Boutique stone for my tiles but was a bit worried about them arriving in time for my tiler. I needn’t of worried as Alex reassured me that the tiles were in stock and would be delivered this week. They arrived this morning and I love them 😍. Amazing customer service,highly recommend this company! I will be buying from Boutique stone again.
Fantastic tiles from a fantastic company. We have tiled our downstairs floor and the tiler has commented that these were some of the best quality tiles that he has ever worked with. No broken tiles delivered, extremely well packed. We ordered all the extras with the tiles, the adhesive and grout etc. Again great quality. Will definitely be purchasing from Boutique Stone again for our next tiling project. 5*
Helpful staff and quick delivery
Alex is the most amazing man. He was helpful and accommodating with my order. Thank you again!
Driver who made delivery let the loaded pumptruck go and damaged our vehicle parked on a driveway along the whole side. They were not responding for more than a week, refused to do anything, insisted that the delivery driver was self-employed, were rude and completely dismissed their responsibility. Avoid if you don't want issues all the way through. Store's response below is not true either - no one is in contact or accepted the responsibility.
Very helpful and flexible with delivery time changes.
Fantastic products and communication from start to finish. Our tiles have arrived (well packaged and on the requested delivery date) and I cannot wait to see them in situ in the spa our company is working on. We ordered the 90x60cm Digby Limestone for floor and walls and it has a beautiful colour and finish. Just the organic look we are striving to achieve. Additionally, we ordered opal mosaic tiles for a curved shower. Boutique Stone also kindly stored our large order for 6 months as build works were delayed so this was very much appreciated. Definitely a company I would recommend for their personalised service.
Nice quality tile with efficient service and prompt delivery.
Information given on product and delivery was fine. Tiles that arrived were slightly different from the initial sample. This was explained satisfactorily being from a different batch.We decided to keep the tiles. Tiles were delivered earlier than date given.
From our initial order to the extra skirting we needed, Alex was so helpful and we're delighted with the incredibly good service and exceptional quality of the tiles. Will definitely use again and already recommended to builders and friends. Thanks Alex!
emailed the company got straight back to us with our query… delivered on time txt us when they would be at our house as both out…tiles are lovely! Excellent service!
Lovely tiles and kept informed with delivery
Stunning tiles, very unique second time buying and will buy again
Having received sample tiles I was then able to chose and order with confidence. The service was efficient and communication was excellent. Would happily recommend this company to friends and family.
So many things to rave about ! The tiles choice is so different, which makes it feel quite a unique find. But the bit that makes it unique is the service. Alex particularly helped by checking stick, holding the tiles until we were ready and making sure the delivery arrived . Nothing is too much trouble . The tiles are beautiful and can’t wait to see the finished bathroom .
Delivery as expected. Great quality product
Excellent service and advice from Alex, even chased the delivery up and kept me informed of delays which I wasn’t even aware of! Great work, thanks
Brilliant advice and service. Would definitely buy from them again
Kat
Feb 11,2023I bought these tiles from Boutique Stone for my en-suite. The customer service was fantastic. I got sent samples very quickly which looked great and got advice on the tiles and grout. I was very impressed with the actual tiles which looked even better than expected when they arrived.