Broadland Fuels

4.5 (242 Reviews)

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Based in the Norfolk area, Broadland Fuels cater for domestic, agricultural and commercial customers throughout the Great Yarmouth area.

Our mixture of experienced staff and young emerging talent allows us to give you a professional, dedicated service on every delivery. With our fresh and friendly approach empowered by local knowledge and passionate drivers, our culture is driven by always putting the customer first.

So, if you’re looking for a trustworthy heating oil or fuel supplier in the Norfolk area, give us a call today on 01493 748888 to talk to one of our team.

Reviews 242

4.5

Out of 5.0

Iain McInroy

Mar 27,2023

Driver very personable, no mess, no spillage and delivered when requested.

Kay

Mar 14,2023

As a first time buyer/user of oil I found the staff patient and helpful. They walked me through the processes.

Lynn Patterson

Mar 11,2023

The fuel was delivered on the last day that was given, it would be helpful to know a bit earlier when it is coming as it gets ordered and paid for weeks before but you never know when it’s going to arrive until the last day. Otherwise it was all good.

Zangmo Alexander

Mar 01,2023

Prompt efficient service. Delivery earlier than expected.

Mr ROBERT DACOSTA

Feb 28,2023

Always helpful and drivers know my location and can deliver if i am not in.

Bonita Wood

Feb 25,2023

Oil delivered on time

Customer

Feb 21,2023

Great. would be good to get email saying oil delivered

customer

Feb 21,2023

Not delivered on time, had a phone call to say it could be a day late due to unforseen circumstances which was fine, however I had an email shortly after confirming it would be delivered on the original day, I had 2 emails confirming this, I had arranged to take the day off work to be at home for the delivery. I called that day to ask a rough time it would be delivered for them to tell me it would be the day after. Very poor communication and rude staff on the phone.

Trusted customer

Feb 20,2023

The delivery was very efficient and on the day arrived at the time the deliveryman advised (see below). He was friendly and did not leave any mess. I marked it as 4 stars instead of 5 as the order was to arrive by the 6/2. This was the first time we had ordered through Broadland and although it arrived on the 6th I had not received any prior confirmation date of delivery so I felt I had to ring to check. Call was dealt with efficiently as contacted driver for confirmation of delivery. Text confirming delivery date would be useful going forward.

Andy

Feb 20,2023

My delivery arrived 2 and a half weeks later, which was 3 days after the delivery by date. I ran out of oil on day 1 of those 3 days with no apology or attempt to rectify the problem. To top it all off I had to have an emergency heating engineer call-out to get my boiler up and running again.

customer

Feb 19,2023

My oil wasn’t delivered on time despite receiving a text confirming its delivery. I had paid extra for express delivery. I tried to contact Broadland Fuels but wasn’t able to reach the until the Monday and they were unaware of my delayed delivery. I asked if it could be delivered that day but was told it couldn’t. Eventually it arrived the day after this (4 days late). I have had to call twice to receive my refund on the express delivery charge. It’s been 2 weeks and I still haven’t received my refund. I have never had so many issues with an oil delivery!

customer

Feb 18,2023

Everything was fine with ordering and the delivery except I didn't get a call the day before that I requested to ensure the gate etc was unlocked. Luckily I was in at the time.

Roselea

Feb 15,2023

Polite driver.

Enid Gude

Jan 11,2023

Arrived when they said they would and no problems thank you

Michael Covill

Jan 08,2023

Order on time delivery guy brilliant no hassle and no issues very professional

Kevin

Jan 05,2023

Best price at the time, quick delivery by a courteous and professional driver.

Mr Les Carter

Dec 25,2022

Delivered on time. Competitive prices. Friendly staff.

Jonathan Carman

Dec 20,2022

I cannot recommend Broadland Fuels more highly, from the personal customer service, to going above and beyond in times of need. They represent 'good old fashioned' service that is sadly missing from most companies now.