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Reviews 778
Constance Dennard
Feb 26,2023When it was said of such delivery after the original delivery.
Beth Basile
Feb 20,2023I ordered two area rugs, one was back-ordered. The customer service team notified me and allowed me to change the order with ease. I am pleased with the rugs that I received, they look great!
Jody M
Feb 18,2023I only gave two stars because I still haven't received my order. One part of my order is estimated to be here in a couple days ( I ordered weeks ago) and the other one is delayed but I don't know why. The only reason I gave 2 stars is I'm still hopeful my order will arrive some day.
Sherry Green
Feb 15,2023Ordering was easy and delivery when they said!
happy
Feb 15,2023rug i ordered was on back order. called cust svc and was able to switch to a different rug. fast delivery
Lara
Feb 11,2023Fast delivery! Beautiful backsplash!
David Worrell
Feb 11,2023Was a lot easier on line, took two days to get. Got a matching runner at store it took two months.
customer
Feb 10,2023Wonderful customer service and great pricing
Robert
Jan 30,2023Very fast service!
Christine
Jan 29,2023This is my second l’iota Manne purchase. Love the quality and colors on this outdoor rug. Great price and delivery time.
Erica Mynarich
Jan 28,2023The rug is beautiful. And there were no issues with delivery.
Andrea C.
Jan 28,2023My area rug arrived very well wrapped only a few days after I placed my order. I was very pleased with the service I received. The rug is just as the photos made it appear.
Michelle Ojeda
Jan 27,2023My experience was very satisfying. I paid for what I expected and that makes it all worth it. Thank you, Carpet & Tile Mart.
Surfer Girl
Jan 27,2023We received a completely different color 20ft runner than what we ordered.
Christopher Mander
Jan 27,2023Quick shipping and great price
Kreston Joyner
Jan 25,2023I had a good buying experience from carpet mart. I was immediately notified the item I purchased was on backorder and when they expected to have my purchase ready. My purchase arrived earlier than expected and I received a significant discount through coupons from the provider via email . The only thing I disliked about the purchase was the delivery company dropped my carpet off at the front of my property, instead of driving it up, and left it outside with a forecast of rain overnight. Had I received a wet carpet instead of a dry one I would not have been so happy. I was happy to see the carpet was wrapped up nicely to prevent such a case. But, I wonder what that would be like for an older couple who may not have the strength to move a carpet this large. Other than that I believe the quality of my carpet is very nice. I would purchase again if UPS was not the delivery company.
Disappointed Customer
Jan 25,2023Love the selection; however, I had a very difficult time checking out. Each time I clicked on my cart, I got errors. It took me greater than 10 attempts to actually get the buggy website to let me pay and check out. Otherwise, good selection of tile! Update: The tech team at this company contacted me right away about the buggy website. I gave them detailed info to look into it…and they’re working on fixing it right away! Talk about amazing customer service! I’m so impressed! That’s 5 stars in my book! Bonus, installed the tile and it’s just as stunning as the pics! Love, love it!
Susan Perriello
Jan 20,2023Previously I ordered a small runner (as a sample) on Amazon to be sure I liked the rug colors (med/dark blue, light grey, off-white, light & med brown, red/rust) and pattern. Once I'd confirmed it was perfect, I had a hard time finding it available in the size I wanted! Carpet & Tile Mart was great - they contacted the manufacturer and confirmed that only 2 were currently available and urged me to order ASAP. I did and the carpet arrived today - just 10 days after I ordered it! When I ordered it was clear that the rug would be delivered "curb-side". I received a phone call yesterday confirming FEDX delivery today and I received phone call today from the driver at the end of my driveway. It's a long driveway and as I'd been told, they were not allowed to bring the 18-wheeler to the house. He waited while I drove down the driveway and he helped load it into the car. The driver was pleasant and helpful.
CY
Jan 19,2023Easy ordering online. Great communication. Fast ship. Thank you.
Jennie GF
Feb 28,2023The carpets are exactly what I wanted. The colors are vibrant.