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Reviews 778
Jenkins
Dec 17,2019Great rug, good delivery time.
ROBIN OSBORN
Dec 17,2019Installer never showed up. I emailed, called, and left telephone messages, None were answered
customer
Dec 15,2019Carpet arrived in good shape as expected in a reasonable amount of time. Only issue was the shipping email got sorted to my spam folder, but this wasn't Carpet Mart's fault. Would buy from them again.
Marsha
Dec 14,2019Easy on line ordering with good discount. Fast delivery. Good communication. Rug just as described. Thank you.
customer
Dec 14,2019Looked like picture. Received promptly. No complaints.
Guest
Dec 14,2019Great pricing, great quality rugs...would not hesitate to buy other products.....customer service great as well....
Melanie
Dec 14,2019Wonderful customer service and I love the rug. I had been looking for it for 6 months! I wish I could post a picture!
Andrea
Dec 14,2019Got the rug I wanted, delivered for free quickly, at a price no one could beat.
customer
Dec 12,2019Great pricing, plus free shipping and carpet pad. We love our new rugs.
Jacinta Siegman
Dec 11,2019Great service. Great pricing . Speedy free delivery. Very satisfied with my purchase.
teresa dececco
Dec 09,2019Great service and quality products at LOMAX. Just got a beautiful new quartz countertop installed - and the ENTIRE process was less than two weeks. Dominic at the Pottstown store was incredibly helpful and knowledgeable, managing my order from start to finish. Installers did a fantastic job and my kitchen looks incredible. I’ve only ever purchased area rugs from LOMAX(which I also love!) I’m the past, and now I can’t wait to work with them on my next project - new floors! Thank you!
Diane Fallon
Dec 07,2019Best prices on quality rugs. Fast delivery.
Bonnie
Dec 03,2019I'll start off by saying that I initially went with Carpet and Tile Mart BECAUSE of the great reviews. The great prices were also a factor. And yet, my experience turned out to be the opposite of the great reviews and therefore not worth the competitive pricing. I have spent numerous hours during this crazy holiday season dealing with the many, many issues this company heaped upon my busy schedule. These rugs (4 altogether) were ordered early enough to be here for Thanksgiving Holiday. 1. Ordered 2 scatter rugs. I was notified the next day only one was in stock. I found one from another company and so asked them to send the one they had and cancel the backorder on the other. 2. Customer service canceled both rugs! So I had to go back to see if the other company could send two and it was too late, the other one they had was now gone and back-ordered until April 2020. If Carpet Mart had done as I requested, I would have my 2 scatter rungs. 3. For my trouble, the company comped me all of the pads and said I would be refunded for the 2 scatter rugs and comped pads within 3-5 business days. 4. It has now been 9 business days and still no refund. 5. And worse... only 1 of the 2 rugs I paid for has been delivered. The largest, and most expensive was supposed to be here on Friday but according to the Customer Service Manager Kim, it has not even left the warehouse. 6. I emailed and called this morning AGAIN, and NO response. Nothing, nada, no refund, no rug. I would never recommend this company. Ever. Too much aggravation and the worst service.
jenlynheb
Dec 01,2019Great price, great rug, fast shipping.
Natalie
Nov 30,2019Very nice quality! Super fast shipping! I will definitely be checking carpet mart out for my next rug purchase
Happy in Fort Myers
Nov 30,2019Entire process went smoothly, quickly, had my new rug in 4 days and that was with the order being placed on Saturday. Good communication, all in all a definite 5 star 🌟 transaction.
Customer
Nov 27,2019The rug was navy blue and red. It looks black and burgundy in the picture. It also looks like a very busy pattern in your home, not subtle as shown in the photo. They make you pay to send it back and it cost me $60.
Perfectionista
Nov 26,2019Bought a 3X5 rug at a great price. It arrived 3 days later. Super!
customer
Nov 26,2019We are very happy with look and feel of the product, the timely delivery and the responsive customer service.
PatR
Dec 17,2019I got 2 beautiful carpets from Carpet Mart. While I love the carpets, I was stunned at how quickly the arrived. Great Service and very responsive.