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Reviews 33
Concerned Customer
Jan 24,2025I had a very frustrating experience with Caskshare and their customer service. Three weeks ago, I reached out to them for help verifying the authenticity of a bottle I purchased from a local online retailer. I sent images of the bottle hoping for some clarification, as I noticed that the bottles didn't have any security features. Also, all whiskies on their website have the same color of a liquid, which seemed strange. Despite sending multiple follow-ups, I’ve received no meaningful response, only promises to look into my inquiry. It’s been over three weeks with zero of meaningful communication. Because of their painfully slow- or rather, nonexistent - response time, I ended up missing the deadline to return the whisky for a refund and left with $$$ out of pocket. This is not the level of customer service I expect, especially when dealing with products that are often a significant investment. It’s incredibly frustrating to be left in the dark like this, especially when they advertise such a high level of authenticity and quality assurance. I will not be purchasing from them again and would advise others to be cautious when buying from Caskshare if customer support is a priority for you. Very disappointing experience.
customer
Jan 21,2025Superb unique whiskies.
John
Jan 08,2025I recently reached out to CashShare with some serious concerns regarding their products, but I am extremely disappointed by the lack of response or acknowledgment - three days and still nothing. Given the nature of the issues I raised, I expected at least some basic customer service acknowledgment, but unfortunately, that has not been the case. To make matters worse, I had some significant concerns about the quality of their high-end bottles. I was shocked to find that even the most expensive bottles they sell- costing over £3,000 each - come with very cheap, transparent heat shrink and no discernible security features on the cap closure or seal. This raises major issues around the security and authenticity of the product when sold by a reseller or a collector. In an industry where counterfeit products can be rampant, the lack of tamper-proof measures is both alarming and unacceptable. It’s disheartening to think that such a premium product could be so vulnerable to tampering. The absence of security features on such a high-ticket item leaves me questioning the brand’s commitment to quality and customer protection. I expected more from a company offering such expensive products, and so far, their failure to respond to my concerns is a massive red flag. I will be exploring other options for purchasing fine bottles from companies that prioritize both product quality and customer service. Overall, I cannot recommend CashShare based on my experience. There are serious concerns about both their product security and their customer service, and I would advise others to proceed with caution. UPDATE: despite David’s promises to assist with authentication, over 3 weeks passed and David of Caskshare has NOT kept his word and has NOT provided any assistance, despite me sending all photos and follow up emails - it was all ignored. DISAPPOINTED with such a POOR support and NOT STANDING BEHIND THE BRAND, even for top shelf products.
John
Nov 28,2024The actual whisky is fine. However the organisation has moved away from what I feel the organisation originally set up to do.
Paul
Nov 11,2024Great service also the whisky they provide is first rate and unique
Anthony
Sep 13,2024Rubbish every time my shares are up I have to make contact though I only have small share I suppose I am insignificant for them to bother with me will not buy again I have some due in 2031 hope I remember them
Steven Corney
Aug 29,2024I’m still awaiting delivery.
Jan Brophy
Aug 26,2024Joined my first caskshare years ago and forgot time of bottling as emails were going to an old unused email despite informing caskshare. When I remembered I went into the account and selected delivery. No delivery :( when I contacted them they told me they hadn’t got the yield they expected and there were no bottles left. I did get a refund but very dissatisfied I was not contacted at the time and after such a long wait I have nothing. I have another bottle maturing and wondering if I will ever see that?
customer
Aug 22,2024I can’t get a clear answer on the status of my past shares. Team has been very responsive since review. Upgrading review.
customer
Aug 20,2024good price fast shipping system
Seonaidh
Jul 23,2024The whisky I've bought is good and some of it fairly priced. Some, like the Bruichladdich is too dear. The website is very frustrating though. Filters are applied and then when you click on a bottle, they disappear. Not only that but clicking on a product takes you to the bottom of the page. Links for products and events in emails don't take to the advertised page!
Carroll
Jul 22,2024Always a pleasure to use caskshare, they’re my go to company for whisky. Great selection and price points. David responds promptly to any queries.
Robert J Parker
Jul 14,2024Item arrived on time, excellent quality and company re-arranged delivery specifically to a Saturday which was much appreciated. I will use Caskshare again.
Kas Douwes
Jul 14,2024The whiskey they sell is not nearly worth as much as they charge. Try reselling your bottles after 1.5 years and value dropped by 80%. Even though they claim to be there for investors.
Tony
Jul 08,2024excellent communication
Thomas Tepel
Jul 06,2024Great stuff
SimonH
Jun 05,2024Great communication, great product, service and packaging.
Sean
May 16,2024Very interesting whisky to choose from.
Jonas Flachmann
May 07,2024Hat to contact you multiple times to receive the product.
23 Manor Place, Edinburgh, EH3 7DX, EH3 7DX, Edinburgh, GB
https://caskshare.com
Mr Keith Mellor
Jan 25,2025Efficient ordering service. Good selection of unusual and unique whiskeys.