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Reviews 180
Nicola Cosford
Feb 10,2024Absolutely brilliant shop with a wonderful owner. Amrik could not have been more helpful and kind. Cracking visit! We will be back!
Felix Astridge
Feb 08,2024This is a great local music shop in the heart of town! They've always had what I've needed and been very helpful and understanding with their advice. Some music shops don't feel musical to me but this one certainly does! Definitely recommend.
Eve
Feb 05,2024Was looking for guitar strings and they helped me to get a selection to decide upon. Absolutely fantastic service and an absolute top bloke!
PARKER
Feb 03,2024Called into Chase Direct today for items i needed, got what i wanted and had very brilliant service, the shop is very well stocked with quality musical instruments / amps and most items people will need. I will be calling again to this shop.
Juliet Bliss
Jan 20,2024Chase is an amazing shop, lovely staff who are always happy to help! I’ve bought a few guitars and equipment here and the quality of product is amazing. Highly recommend 10/10 experience every time From Jules
A person with too many bad delivery experiences
Jan 16,2024Went in there to ask for intonation services for my electric guitar, and ended up buying a lovely classical guitar. Nice place and has kind helpful customer service!
Gemma Stott
Dec 29,2023Lovely shop . Beautiful instruments throughout and a very nice gentleman at the front of the store (Amrik) who's more than happy to help . Pleasant chat and will definitely be back again .
Rebecca
Dec 25,2023What a fantastic find. We are staying in Manchester for Christmas and wanted to find a piano so our daughter could play for her Grandma. So literally just before before closing on Christmas Eve we found Amriks shop. He welcomed us in (all 6 of us) and let us upstairs to the piano room. We enjoyed a good 20 minutes of playing which made our Christmas. Magical! Thank you so much Amrik. Becky and family
Niamh Maire
Dec 21,2023Really amazing friendly service here - I’d forgotten how much I enjoy just browsing music shops in person and Amrik lets you take your time getting lost in the chord books and instruments- this is a gem in the Northern Quarter that I would recommend to anyone- keep local music shops alive! Also please keep posting on instagram (I’ve just tagged your account) so we can spread the word about your lovely shop ❤️)
Conor Burns
Dec 14,2023Very helpful and friendly Was looking for guitar strings and they helped me to get a selection to decide upon. Took me through the different gauges and brands that they had. I also enquired about instrument repairs to which they were very accommodating.
Sonu
Nov 24,2023One of the friendliest shops in Manchester and the owner is very knowledgeable.
Samuel
Nov 19,2023Judging by the reviews here, it sounds like using the in person store is a great experience, and highly recommended, unfortunately my experience with chase direct was buying from them as an online seller, and was a much less positive experience. I ordered a tanglewood 3/4 classical guitar through their storefront on ebay that was on sale. For context, this is a budget guitar, when ordering a budget guitar you shouldn't be surprised if the item needs a setup, and you shouldn't expect any vip treatment, totally reasonable. However the item I received was not only horribly packaged and lacking adequate protection, but the guitar itself was unplayable, to the point I'm wondering if the item was actually b-stock masquerading as a regular guitar on sale. Every other guitar I've purchased, including cheaper purchases such as a £60 bax music own brand fazley guitar, and a £99 pound vintage Statesboro parlor, have all come with adequate protection, being double boxed, they've also all been made very well playable with a setup by myself. The Tanglewood from chasedirect has the worst intonation issues I've ever seen, it's not just a saddle that needs a bit of filing, issues that a set up hasn't been able to solve, I suspect the bridge is misplaced and is going to need work done from a professional guitar tech. Way too expensive of a job for a guitar of this price. It also has a bit of general wear and tear, scratches and an huge amount of dust collected on the tuning machine rollers, also unlike all my other purchases it didn't come with an allen for the truss rod, it also didn't come in the nylon gig bag I saw this guitar be packaged with in other locations selling it, all this further making me think this is an old ex display or b stock item labeled as 'on sale'. As stated above, literally every other guitar I've ever ordered online has been double boxed, this was just the thin cardboard box housing the guitar in some bubble wrap, how it didn't get broken on the way to me I don't know, but the box itself had taken a few knocks and had become dented/softened in several locations. Looking at some other reviews here, chasedirect have refused full refunds for some people returning faulty items, the packaging this was sent to me in wasn't adequate for one trip, let alone a return one, and I don't have means to arrange alternate packaging, as to not risk losing the guitar, as unplayable as it is, and the chance of a refund, I don't feel like I have any choice but to keep it. Especially as chasediect failed to respond to an attempt at communication through ebay. I've already wasted time and money trying to make this thing playable, and with the amount of money it'd take to fix it's issues, I could have just gotten a better, solid top 3/4 classical for less money than this will cost me. Not happy.
chem varley
Nov 02,2023Lovely staff!! Amrik was very kind and offered me seating whilst my boyfriend was browsing, I will definitely be returning
George Ryder
Nov 02,2023Very welcoming shop, was very kind to me and my girlfriend and let her play a SpongeBob guitar that she really liked the look of and also gave her a SpongeBob dvd
Andrew Tremayne
Nov 01,2023Friendly, kind, funny and wise. What a brilliant experience. Was very clear we were just browsing but the shopkeeper allowed my daughter to test out guitars and keyboards at her leisure. A lovely experience, we will definitely be back when it's time to upgrade her guitar.
Henry Williamson
Oct 30,2023Originally went in to purchase a 9V square battery that I needed last minute for a gig. The owner said that unfortunately they had ran out but without hesitation offered to give me one out of an acoustic he had hung up for sale. Very kind gentleman to go out of his way for a new customer who had never walked through the door prior. Will definitely be returning and very thankful for his help and time.
Alexa Tordai
Oct 23,2023Highly recommend! Great selection of pianos and really good prices. Shop owner was very kind. Great delivery service, order arrived next day in prefect condition.
Lenny Pitt
Oct 22,2023What a great shop. It was not just the great advice, but the kind heartedness and zero pressure approach to the advice they give. Thanks so much for my new guitar! Lenny
Onecrow
Oct 11,2023I came once looking for a guitar in the Manchester store and the customer service was amazing the owner is very nice and helped me narrow down my choices of instruments a huge selection and lovely atmosphere
58 Oldham Street, M4 1LE, Manchester, GB
https://www.chasedirect.co.uk
Tom Gulliver
Mar 01,2024Got an incredible Tanglewood semi-hollow here yesterday, very very decent attempt at a classic Gibson ES guitar. Great staff, had some lovely chats about music - this is THE guitar shop of the northern quarter. Thank you.