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City Energy is on a mission to eradicate fuel poverty and reduce your energy bills. We do this by adopting the latest technology and by putting you - our customers - at the heart of everything we do.
We source grant funding for heating, insulation and even flood defenses. We also offer a range of financial products to cover shortfalls between the cost of installing such things for you and the grants we can get or straight forward financing options. Have a look at our website for more information.
City Energy Network Limited is authorised and regulated by the Financial Conduct Authority (FCA). Our FCA number is 718868. You can confirm our regulatory status on the FCA's register by visiting the FCA's website www.fca.org.uk or by calling them on 0800 1116768.
Reviews 222
Josephine Sugarman
Jul 21,2023She was excellent took her time to explain everything including there could be a problem with the gas because of the distance & 2 walls to connect the gas meter to the electricity meter. She was right & could see we were not happy.
Daniel Markie
Jul 21,2023Chante was a Very nice friendly engineer who was most helpful and fast and very efficient great work
Jo Dyer
Jul 20,2023The engineer was absolutely brilliant. She came and fitted everything effectively, fully cleaned up including extra bits that weren’t her mess and was great to chat to. She kept me fully updated with everything she was doing and left the kitchen in a better state than when she came. She explained the meter and the app and was knowledgeable and professional.
Ben Smith
Jul 18,2023Very energetic lady who loved my dog. Never felt so relaxed having someone in my home she was amazing. Really nice to talk to and hope she enjoyed the cuppa I made
Pam Frankish
Jul 11,2023It was actually nice to have a lady engineer, what a brilliant job, Chantry was very helpful, and she explained everything in great detail, a very nice lady to talk too, top marks, very well recommended top marks
UserABC
Jul 07,2023All good! Helpful, efficient and quick! Tidy and clean
Eloise Liddell
Jul 07,2023Polite, helpful and prompt! As well as being very clear with instructions and speedy.
Alison
Jul 07,2023Colin Reed Of City Energy fixed our gas meter on behalf of EDF energy professional courteous and explained all the steps great job thank you
Mrs Rushworth
Jun 26,2023The engineer that came out to visit me in May came back today which made me feel valued and safe, she managed to get all meters working eventually as Ive been waiting for 4 years for them to be fixed. She has respect and a great bedside manner, knows how to communicate and did everything in front of me keeping me up to date with everything which I believe is important especially at my age (79) and I don't understand these meters, she really took time to explain everything. She's just like a breath of fresh air :)
Richard L
Jun 23,2023This review is for smart meter for gas and electric. Turned up on time and phoned first . All carried out quickly and carefully explained . Very pleasant and helpful . Supervisor arrived as well and could see good rapport between them and was chatty and friendly . Highly recommended
Lee
Jun 23,2023On time great service
P. Powell
Jun 22,2023We were very pleased with the service. The Engineer arrive on time, he was polite, informative, his standard of workmanship was very good & he left everything in good order.
Colette Cowan
Jun 20,2023Our Engineer Jack McGregor was very efficient. He phoned to say he was here and completed the work promptly. He was very bubbly with a great sense of humour.
Chris
Jun 16,2023Great service
Mark
Jun 16,2023Good and polite engineer Mark Buckingham
MD
Jun 15,2023Jordan (the engineer) rang to advise of his arrival time, this was at the start of the agreed time window for the work being carried out. Therefore, off to a great start as there was no waiting around until the end of the possible time frame agreed. Always gets things off to a good start 👌 Jordan explained the process fully and also reminded me that the WiFi and utilities would be off for a while. Jordan carried out the work in a polite and tidy manner and fully checked that everything was working and briefed me on all the relevant information before departing. I was very pleased with Jordans approach to the work, knowledge of the tasks to be undertaken, as well as advice given on related matters such as the fusebox. Finally, interaction with me as a customer was polite and respectful. Thank you!
Simon Pritchard
Jun 15,2023The EDF engineer Aaron could not have been better. He arrived on time after ringing me ahead of his arrival to tell me how long it would be till his ETA. He was extremely polite, knowledgeable and respectful of my property. Above all thought his work was of the highest standard. Well done to him his firm City Energy I believe and EDF. I have to be honest and say I was worried about the change due to stories of other companies but with Aaron I was in the hands of a perfectionist. His workmanship was/ is of the highest order. Thank you again to all concerned but especially Aaron and his direct management
Kollin Rodrigues
Jun 14,2023Just installed new smart meter by EDF. Thanks to Chris Welsh for getting the job done so neat and tidy, he is quite efficient too. Wish him all the best. Thank you EDF and Chris.
Lynn Berry
Jun 13,2023Installer was very helpful and explained everything to us
Coptic House, 4-5 Mount Stuart Square, CF10 5EE, Cardiff, GB
http://cityenergy.co.uk
Mr David Staff
Jul 26,2023Liam Knight is an excellent engineer. He was very competent and undertook his work in a most professional manner. A friendly and polite man he fully explained what he was doing and made me feel confident in his ability. A good ambassador for his employer. Thank you Liam.