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City Energy is on a mission to eradicate fuel poverty and reduce your energy bills. We do this by adopting the latest technology and by putting you - our customers - at the heart of everything we do.
We source grant funding for heating, insulation and even flood defenses. We also offer a range of financial products to cover shortfalls between the cost of installing such things for you and the grants we can get or straight forward financing options. Have a look at our website for more information.
City Energy Network Limited is authorised and regulated by the Financial Conduct Authority (FCA). Our FCA number is 718868. You can confirm our regulatory status on the FCA's register by visiting the FCA's website www.fca.org.uk or by calling them on 0800 1116768.
Reviews 222
Amina Ajilly
Jun 06,2023I’m very happy with the service. Tony Benson came in today to fix our gas metre. Very professional and very thorough on explaining issues and giving advice on how to resolve it. Tony deserves 10/10.
Tina Thompson
Jun 05,2023Tony came to fix our smart meter today and he was polite, helpful and very professional. His advice was fantastic. Very happy with his service
Mohammad Sharif
Jun 05,2023Excellent customer service. Highly recommended.
Graham B
May 30,2023I contacted City Energy twice in late May 2023, with questions about a possible solar panel installation. I consider myself extremely fortunate that Connor Allen was the person to answer both of my emails. The customer service that Connor offered was absolutely first class. He patiently answered all of my questions and even 'went the extra mile' by asking the team of installers some very specific questions (where he didn't know the answers). If I wasn't impressed enough, he also provided me with a couple of highly relevant website links for background reading. From my interactions with Connor, I would say that he is an absolute superstar and a real credit to City Energy. Thank you very much indeed.
Sarah Pateman
May 25,2023Tony benson did a fantastic job today at my property very professional and reliable I would highly recommend him
Mark Kenton
May 24,2023City Energy's Jack McGregor went above and beyond what I expected. Called me prior to arriving, arrived on time, friendly professional service and took time to explain how to use new equipment. Totally blown away with excellent service.
Marceli Cieplik
May 23,2023Tony B installed a smart meter at my property and was extremely polite, helpful and informative. He informed my about related issues on my boiler and attempted to resolve them. He completed the job promptly and even answered some additional questions a few days later via WhatsApp. I wish all engineers were high standards like Tony and I can’t recommend him enough. Great person for this job.
Sarah Conway
May 22,2023I had a new meter installed today, Tony was very friendly and helpful. Very polite, professional and informative. Great service!
Sian M
May 20,2023We had new energy meters fitted by Jack McGregor. He turned up on time, was professional and knowledgeable and a pleasure to have working in the house. All the work was carried out quickly and neatly.
A S
May 20,2023Great professional experience Jack did everyine that was required. Polite and professinal. Did not walk off job like the previous two sub contractors and EDF engineers
George Khouri dandan
May 20,2023Thank you Jack McGregor! Very professional arrived on agreed time done the job no mess left behind him very clean gave me clear instruction and explain everything to me i couldn't ask for more one again thank you
Saiful
May 16,2023Very professional & supportive Informative He is sincere & finished his job in expected time period
Lidia
May 15,2023Very helpful and professional!!! Really happy 🙂 Thank you Jack Mcgregor!
andy mitchell
May 15,2023Tony could not have been more helpful unlike the supplier EDF who’s complete ineptitude to sort or understand the issues was evident, Tony listened and understood and made some logical changes so fingers crossed I now will only need to speak to EDF when really desperate, thank goodness there are still people about who care.
Susan Finlay
May 12,2023Just had our smart meter put in by Jack McGregor and he has done a fantastic job. Lovely guy
Mrs Scales
May 11,2023don't answer their calls, put in solar panels in January still not working in March after lots of messages left they got back to me and a new inverter was fitted, working now. Tried to contact them for the certificate number but they never answer the phone, when they eventually did I was told it would be emailed to me by the end of the day, nearly two weeks and still waiting. contacting ombudsman now
Amanda Mepham
May 05,2023I was left with no power for 20 hours by my electric company! They had promised someone would come out but no-one came. After a few more phone calls I was told someone would be out within 3 hours. I had been told this twice previously so wasn’t feeling too positive that anyone would turn up. After approximately 30 mins, I had a phone call from a friendly sounding guy that he was on his way to help. Jack McGregor arrived and was such a friendly happy chap, I had power again after approximately an hour, I had to have a new meter fitted! 5* experience
Henry Pickett
May 04,2023Excellent job. Efficiently completed and ensured everything was tiptop, including fixing a minor gas leak for us. Very good service.
Cerie Ann Staddon
May 02,2023A very helpful young man who answered all my daft silly questions very professional and he even swept up afterwards, thankyou Jack
Coptic House, 4-5 Mount Stuart Square, CF10 5EE, Cardiff, GB
http://cityenergy.co.uk
Paul Meadows
Jun 07,2023We had our gas and electricity meters upgraded and given an In-Home Display. Everything went exactly to plan with Tony (Benson) letting me know what was happening each step of the way e.g. gas off/on, electric off/on. Tony gave me a walkthrough of interpreting the data displayed on the meter. Excellent job and stress free. Thank you.