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Free collection and delivery on orders over £35, all work guaranteed for 6 months, and all orders insured up to a value of £1000
Reviews 366
FL
Aug 15,2024This is my second order. I had delays on the first order and thought it was just bad luck. Now I’ve been waiting three weeks for this new order. Very bad service. I won’t be back and this poor efficiency will be why this company inevitably will fail. Response to Clothes Doctor reply: My first order was indeed delayed but not nearly as much as the second, which is why I wrote this review. In the second order, I only found out about one of the products being out of stock because I emailed to see why my order hadn’t arrived. You did not let me know until then. You could have sent through the other items, rather than leaving me unsupplied for a month. Also, rather than being passive-aggressively defensive, how about admitting to your shortcomings and apologising? An apology goes a long way in creating goodwill, your response does not.
Diane
Jul 23,2024Do not trust this company. I placed a regular order and weeks later they “subscribed” me without my permission and sent me more orders. Also they never responded when my first order was lost. Moreover their product does not last - only good for a short time - a product like this should be good for a year or more. DON’T BUY!!!
Sol Alvarez
Jul 20,2024Nice smell , but has no effect in moths. Extremely overpriced product.
Cedar
Jun 12,2024Terrible. A poor quality product, the scent bags arrived half full. 2 were missing. The response from them has been poor, claiming they have emailed which they have not. Totally misleading. They wanted me to send back an order of some “missing” items which was would be funny if I hadn’t wasted £46 buying what is utter rubbish In response to the long waffle below; try not being rude and dismissive of customers when they politely reach out. Fix your fire wall - unbelievable. Seriously if you want to run a business own it from beginning to end and don’t fleece people. There is no excuse for rudeness or not providing a good quality product and service
Karen Roberts
Jun 10,2024The despatch and delivery was slow. The product is nothing more than a marginally enhanced lavendar bag. This morning I found two moths sitting on one of the 3 bags! Don't waste your money. Buy lavender by the kilo, cut up an old pillow case into a 25 cm circle, spoon 5 tabsp of lavender and 5 drops of lavender oil) tie up and place in cupboards and you've done the same for a fraction of the cost!
Katie Wittering
Jun 08,2024Waited 2 months for items, when delivered key piece missing. No reply from customer services. Items I did receive were expensive for what they were. Amateur. Do not recommend, would never order again.
Jane F
Jun 07,2024Can’t comment on the products as after 2 weeks they still haven’t arrived despite paying for express delivery. Contacted to chase and after waiting another week for a response I am told my order is pending. In this day and age this is really poor service.
Katie
Jun 07,2024If I could give no stars I could. I ordered spray and lavender satchels, there arrived in good time and was happy. A month later I then received an email saying another payment had been taken and my order was due to be dispatched. At no point was I aware I had signed up to a subscription! This is not made clear on their website. I emailed then immediately asking to cancel the order/subscription. No response and the next day the goods arrived. I promptly returned these with tracked shipping at my own expense the next day. The order was delivered back and I have proof of postage. Its now two weeks later, I have no refund and one email on communication from them. I will not give up till I receive a refund! Do not but from this company! Terrible customer service!
William
May 27,2024Ellie restored a treasured cashmere garment of mine; she was communicative, professional and speedy the whole way through. Thank you so much!
CJ Reader
May 26,2024I have previously ordered multiple times from the company. The mist spray smells great although the spray bottle broke quite early on making it difficult to use. And the satchels have been great for hanging in the closet and putting drawers with my sweaters. 4 stars on that front. But my recent order is a 1 star. First, one item was on back order with no indication on the site there would be a delay in shipping. Nor was it communicated over email that my other items would be delayed due to this. Second, it’s now been nearly two months and STILL they haven’t delivered anything. Updated to 3 stars as they did issue me a refund finally after 2 months of my order going unfulfilled. Will order sprays and scents from them in future but not the laundry detergents as that seems to be the back order issue.
Alexander W
May 24,2024I ordered their products to Germany. My order was for 86 euros and I ended up paying 90 euros tax and import duties. There was no indication on their website or in the checkout that tax and import would cost more than the products themselves. Their customer service is also slow and refused to answer why I had to pay more to import their products than the value of the products.
Maria
May 16,2024I used the clothes doctor repair service, and I cannot state enough how appalling it is. I sent off two items, a linen Tshirt and jumper that needed holes repaired. The tshirt came back semi okay, however, the jumper came back a complete mess, loops weren’t caught, the tension was completely out, a light stretch meant that it came undone immediately. It was supposedly “darned” but it not what darning looks like from my experience. I contacted them to have a refund, as I did feel like whoever did it had the skills required, and I had a reply saying that I over stretched it and that a better mend wasn’t possible. My refund request has been ignored repeatedly. Ellie comes across as quite rude. Just be aware if you’re sending off expensive items, there are better repair people out there.
Missy Gotty
May 14,2024I brought 3 scent bags to get rid of moths, but they don't work, I still had moths in the areas I placed the bags, despite regularly crushing the bags as advised. CD customer service is also lacking. I made an enquiry and it took weeks for them to answer a simple question, mainly because the rep sent my question to management and they did not respond to their own rep! The rep repeatedly asked for the same information I sent them too, showing lack of attention to detail. Also, CD do not state on their website when products are out of stock. I only found out an item was out of stock when I enquired about it with customer service who told me it was on back order, but they were still accepting orders online without informing customers. Really poor brand and overly expensive in my opinion. You can buy similar products for half the price with the same ingredients, with double the amounts they are selling. Won't be buying again. Update 13.06.24: CD has requested I verify I am a legitimate customer. I sent them my order number. As CD requested, I sent them an email also including my order number.
Lucy Bailey
Apr 26,2024I have been looking for someone to repair numerous moth holes in several cashmere cardigans and jumpers of various colours for YEARS and finally found Ellie at Clothes Doctor - and I'm so relieved and delighted I did. This service has rescued my (and my husband's) wardrobe. The quality of work and obvious care taken is amazing. Thank you so much Ellie and team!
Chris Stone
Apr 25,2024What a waste of money!! This stuff barely has any scent at all. Complete rip off.
Karen watson
Apr 18,2024Just received my 3 scented bags and I am very disappointed. Very little smell from the bags I did crush them in hope scent would be released but nothing. Complete waste of money made no difference in the wardrobes where I put them .
LondonMumof2
Apr 13,2024Have been a happy user of their detergent and fabric conditioner for many years, which I think smell wonderful and no nasties, plus recyclable packaging... and now can add that their clothes repair service is also excellent. Quick response, reasonable quotes including P&P, and lovely results on my cashmere jumpers which had several holes in the front, both of which were beautifully and nearly invisibly repaired, including the striped one (tricky!), and they did an amazing job too on a loose knit cardigan sleeve which is a long time favourite. So much better than binning and replacing. Helpful and great service, with excellent email responsiveness too. Thank you Ellie!!
Lyst Customer
Apr 12,2024I was randomly emailed at 5.15AM this week by Clothes-Doctor saying my order was on its way. Pardon? Apparently I had a 6 monthly refill arrangement from the last order I placed for Moth repellent. Having decided to cancel it immediately as I'm not convinced it worked the last time and must have missed something, I messaged and emailed Customer Support 3 times in 48 hours to cancel it and also used their Chat bot which just acknowledges your query. Nothing has encouraged them to contact me back or to cancel my order. I even tried cancelling the order on their website directly. It's as though they aren't there, to be honest. The repeat order which I didn't actually want, is now on its way to me through Royal Mail, they managed that part! I doubt I'll ever hear from them or get a refund and now I'll have to extract my Card information back from their system. Very disappointed. Update to review.. Initially I didn't hear back from the Clothes Doctor confirming cancellation and refund (one month on), However, I chased on 7th May and Customer Service did sort out the refund that same day for which I'm grateful. So I would like to confirm that they did ultimately respond and I'm happy to improve the rating to 3 stars for a positive outcome in the end. Thank you.
Iman
Mar 07,2024Asked advice on what products I needed for something, and got a quick response back listing lots of stuff. I then put in an order, which still hasn’t shown up 10 days later. I’ve emailed several times, attempted to contact their chatbot, and dmed on Instagram, but no luck. If they’re having stock issues, they could just be transparent about it. But this is starting to feel like a scam. If I hear from them, I will update this review. UPDATE: They emailed me on 7 March saying they were having some trouble receiving emails, and also that stock issues meant my order was delayed. They assured me that it would be despatched soon. My order arrived yesterday.
Clothes Doctor, Unit 9, Redruth The Park, Scorrier, Cornwall , TR16 5FG, Truro, GB
https://clothes-doctor.com/
Miss P
Aug 20,2024Ordered 28 July 24. It is now 19 August 24 and I have yet to receive goods or any communication. Order status on my account states paid and unfulfilled. I have emailed twice with no response from customer services. Hopeless customer services