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Free collection and delivery on orders over £35, all work guaranteed for 6 months, and all orders insured up to a value of £1000
Reviews 366
Ann
Jan 05,2024Unfortunately I've also not received my order which was placed 6th December. I've requested at least three times for a refund and been given excuses and empty promises of receiving my order. Still no order or refund to date .......
A Beckett
Jan 04,2024Order not received despite promises and promises of cancellation and refund. Emails not responded to. I would not recommend
Sabina Piccini
Dec 20,2023Problems with DHL delivery and have received something entirely different from what I purchased. Although they refused to do anything about it originally (and stopped replying to my emails) after contacting them on instagram someone eventually did get in touch by phone and resolved the issues.The products do smell lovely but the spraying nozzle broke after a few uses. Their customer service needs improving.
Miss Milnes
Dec 19,2023Placed an order 9th December. They took my money but have never heard from them since. I have sent 2 emails and left 2 voicemails. They are sending emails to their mailing list stating if you order before the 20th December you will receive your goods for Christmas. That’s a joke! I have had goods from them before with no issues so what’s gone wrong? Terrible Customer Service
Louise
Dec 19,2023Order not received. All they did was take my money. I have emailed several times but they never responded. It seems like a few others have had the same experience. Best to be avoided as clearly cannot be trused.
Beeching
Nov 11,2023Bought an item which DHL delivered to the completely wrong street, which DHL admitted. Clothes Doctor refused to refund me even after asking 4 times. Avoid!
J E M Hines
Nov 08,2023No plastic packaging, reliable service, gets my clothes clean and helps keep the moths at bay (not entirely, but I do see a difference).
Claire Pearson
Sep 22,2023I placed an order on the 24th August and received a tracking number. When I contacted the delivery company they said they’d never received it. I contacted Clothes Doctor and they said it had been lost by the delivery company. I said I would still like the products but heard nothing from them. I emailed again a few days ago cancelling the order but still no response! I’ve emailed again today. Really disappointing!
Jill Woolger
Aug 26,2023Order not received so contacted customer support. Advised to wait few days but if not received by Weds last week to contact them for replacement to be shipped. As advised I contacted customer support to say still not received, and then further email as no reply to previous email, but still no reply re shipping replacement item to me. Very disappointed at not receiving item, and no reply to my emails either so guess next step contact PayPal to request refund as they do not seem to want my business.
Matthew
Aug 24,2023Ordered products a month ago, payment was taken immediately, but no order has arrived. The company appears to be a fake company intent on scamming consumer. Update: 7/9/23 Feel it is only fair to point out the company did Eventually get in touch and I did finally receive the order along with some garbled apology about lost-in-the-system order. I think the company needs to get better at communicating to customers if there is something wrong or a delay in processing an order, most customers accept that not everything can go perfectly, but communicating is the key.
Jacqui Davidson-Slack
Aug 02,2023Placed order 23rd July. Now 1st Aug. Not heard anything about my order. Why not just keep customers informed. I run a business. Communication is everything. Please updat me in my order ORDER S-23612
Jude P
Aug 01,2023Beware. Very suspicious company. It claims to be uk based but I don’t believe that. Order placed with them weeks ago still not here but email from China sent to tell me it’ll be another few weeks (my email address also shared with everyone else on list!).
Matthew Richardson
Jul 10,2023I placed an order on 20th June and I still haven’t received it despite repeated requests. Very poor service.
H M
Jul 02,2023Although I have used these products for a while and like them, the customer service of this company is poor. You can only contact by email not telephone and it takes ages for a reply. A recent parcel was damaged in the post (and not delivered)and it has taken 5 emails to resolve. Still no replacement and missed their offer of 3 for 2 in the process, even though I have had to wait for the products-one of which is now out of stock.
Nicola
Jun 17,2023I've used the Clothes Doctor several times to mend tears and moth holes in various jumpers and an embroidered cashmere shawl. Ellie and her team have provided perfect results for the jumpers and a very elegant solution for the embroidered shawl.
K Fielding
Jun 15,2023This is the third time I’ve used Clothes Doctor. Each time has been really difficult fabric and I’ve been convinced they would not be able to repair it. However, they have not only repaired each item but each time it’s been invisible and I am completely amazed. I don’t know how they do it and I can’t recommend them enough.
Christina Wiharto
Jun 14,2023I gave earlier a one-star review and would like to correct this. After escalation, my jumper was nicely repaired and returned to me at no cost. Thank you!
Happy customer
Jun 05,2023The service from Clothes Doctor is always really reliable. I love the products which work brilliantly and smell fabulous. The sustainability of the packaging is well thought out and very stylish!
Wendy Jeffery
Jun 01,2023I have been using a number of Clothes Doctor products for almost 2 years now adding to their range as time goes on and appreciate the company ethics. My most used and loved products are the Tough Love which removes stains very effectively; the lovely natural fragranced Basil and Mandarin Liquid and Conditioner and the Clothing Spritz which I use in between washes to freshen clothes and save on the amount of wash times. A little goes a long way with every item too. Thank you Clothes Doctor
Clothes Doctor, Unit 9, Redruth The Park, Scorrier, Cornwall , TR16 5FG, Truro, GB
https://clothes-doctor.com/
Florian
Feb 02,2024They are having a bit of a rush on at present (high demand), so shipping is slower than usual which is detailed on their webpage - in fairness, this could be made more obvious in the checkout where a 24h service with DHL makes you believe you will have it the following day. I am using both the wool detergent and the basil and mandarin eco wash. I’m especially taken by the wool detergent, as the scent is absolutely out of this world, cleans really well and leaves the fabric soft. I have also noticed this with the basil and mandarin wash, but the scent is more subtle here (not a bad thing).