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Colchester Kawasaki is based on Commerce Way in Colchester and is one of only 10 Elite Kawasaki dealers in the UK, having been recognised as representing the best in motorcycle retailing. We're very proud to have won MCN's "Dealer Of The Year 2017" award, as well as Kawasaki UK's very own "Dealer Of The Year 2017" award, recognising that we have the best trained staff delivering the highest customer satisfaction whilst offering a truly unique and exceptional customer experience all incorporated within the largest Kawasaki showroom in Europe.
Reviews 67
D m Bischoff
Aug 21,2024I had a look at a second hand motorcycle Saturday went in Tuesday the sales man showed me all the faults ? Lol paid deposit. Paid for new mot for it.causeit was sold as seen which I was extremely happy with .by Thursday I paid balance in full and drove it away well happy with all staff I've had bikes since I was 10 years am now 59 years old and this dealership is up there with the best ( reg Miller m/ cycle) was just the same .they no there bikes ,brilliant people skills recommend to every biker I no Darren Bischoff
Peter
Jul 26,2024I purchased a bike online which was pre registered but otherwise new. The price was excellent and it was delivered for free. I dealt with James Hogben who was helpful and knowledgeable. The delivery was excellent and the bike was as expected although there was only just enough fuel to get me to my local garage!
Nigel Lomas
Jul 23,2024Drove a long way to get there, but there was absolutely no way to park anywhere close to the place. Went somewhere else to buy the new bike.
Liam
May 09,2024This company is an absolute joke I bought a brand new bike broke down after around 700 miles the regulator needs replacing was advised by dealer take to another dealer that deals with manufacture guarantee to get repaired had no offer to come and collect the bike to repair it had to pay for rocovery customer service is shocking I just want the bike back on the road at this point have it back 4 days the bike goes into limp mode and cuts out speak to the dealer at this point I’m getting very annoyed as any new vehicle should not be doing this I am advised to take the bike again back to a dealer that deals with manufacturer guarantee I take the bike in at my own expense yet again not offered curtesy bike no offering to come and pick it up I take into the shop to get sorted pick up about 10 days later have the bike back for 3/4 days breaks down again keeps going into limp mode and cutting out I’m now fuming as I have had the bike off the road more than on I contacted the dealer finally after around 3 weeks they agreed to pick it up after requesting a refund previously when the 2nd time it broke down as the bike is clearly not fit for use get a call after a week saying there is nothing wrong with the bike and when would I like it dropped off how on earth are you even considering dropping the bike off to me when I have requested to go through right of refusal and have broken down 3 times in less than 1000 miles am still waiting for a response and has now been off the road for 5 weeks now can not get another bike until this has been settles and are obviously in no rush to sort this they are quick enough to sell it but they don’t want to take accountability is an absolute shambles do not use this dealer if I could give 0 stars I would
Dino
May 09,2024DO NOT GO TO THIS MICKEY MOUSE DEALER.THEY ARE FULL OF SH T.They did a 69 point check on my mp3 and ticked all 69 boxes and gave the bike back with 30° freeplay on the throttle-this bike is new how dangerous is that with SO MUCH slack WAT A BUNCH OF C NTS AND the box for throttle was ticked so its ALL fck ngbullsit all the 100 plus checks just bollcks where they tick it all blind F CK OFF COLCHESTER KAWASAKI AND GO SCREW SOMEONE ELSE OVER NOW YOU C NTS
Mark Stephens
Apr 12,202411/04/2024 We were in the area and went in to do a bit of research into bikes . What a fantastic dealership. It's more like a bike show than a sales point. There's a great cafe to eat and ponder what to do. The choice is extensive with new and used options. There's no pressure whatsoever from sales staff. All our questions were answered and we got the information we came for. The staff were all great and Sophie in particular was very friendly and helpful. This is one of the best dealerships I've been to.
Derreck Pinkney
Mar 14,2024My advice is to avoid this organization like the plague. There are bona-fide dealers, rogue traders & cowboys. Colchester Kawasaki/Global Moto Ltd belong in the latter who I suspect could be a subsdiary of Buffalo Bill's Wild West Show that toured England in 1903. The '2017 Hyosung GV 250 N' I purchased was delivered with a pre-existing serious panel defect (integral part of the bodywork held in place with a black plastic tie wrap fixed to the chassis) & a mechanical fault that rendered the motorcycle unroadworthy (Red EFI warning light which the owners manual stated 'if ridden when lit' could cause engine & transmission failure). Under the Consumer Rights Act (Short Term Right to Reject) I advised Colchester Kawasaki that the bike wasn't fit for purpose & requested a refund, this was refused unless I paid them a £398.00 collection fee - this is contrary to UK Law in that if goods are supplied in a defective condition it is the sellers resposibility to cover return costs. Fortunately I was able to make a claim via my bank under 'Section 75 of the Consumer Credit Act 1974' & received a full refund although this took 4 months to resolve. Be warned that this dealership ignore UK legislation, my suggestion is to find another dealership or alternatively ensure you pay part of any purchase using a credit card. The above is an honest & true appraisal of my experience with Colchester Kawasaki/Global Moto ltd.
ian cumbus
Nov 27,2023Having purchased 2 preloved bikes from Colchester Kawasaki I can say that the sales team and administration have been excellent. Andy Tietjen gave loads of time to researching the history of the recent bike and explaining all the technical specifications. I received a follow-up call to check that all was satisfactory following delivery of the recent bike,
Susan
Nov 10,2023My estimation of this Company has gone drastically downhill. I bought my small scooter from them in 2021. The young sales people, Daryl and Spencer were always very nice, polite and helpful but have since left and services went fine. This year it's as though they can't be bothered and just want to make money and cause me inconvenience. I emailed the CEO/GM who provided no empathy at all and when I asked him for the name and contact details of the owner, his response was (An issue I had was caused during my service) I am the highest point of escalation for customer contact, as such no contact details will be provided, thanks. Clearly not customer focussed and just rude and I replied telling him such. If I had a choice, I wouldn't go back. On your response below, not amused because you already know that I did and suggests that you couldn't be bothered to read the above which states that fact. Ridiculous. Too late to be polite and nice.
David
Aug 27,2023I’m leaving this review because after doing 140 miles round trip to visit this dealership to try and get a test ride and find out about the BMW I was interested in with wanting a reprisal  on my own bike as well against PX. I found the sales man to be very arrogant and unhelpful though he did pull the bike out so I could sit on it then done a disappearing  act there was no one else on the shop floor in sales and when I found the guy whom had got the bike out he told me the bike needed a wheel bearing and it’s not possible to do the job , so why have it up for sale if it’s needing work done to it I was brushed off and the sales guy walked off how bloody rude. I would definitely not recommend this outfit with this salesman’s attitude small wonder they sell anything
Dan Kingsland
Aug 19,2023Booked a service that I was told would take two hours for 8am this morning. I arrived bang in time and I’m still sat here three and a half hours later waiting for it to be finished. Scott on the service desk just gets sarcastic and stroppy when you ask how much longer it’s going to be. I don’t want to spend all day sitting around waiting funnily enough. I normally pay £195 for a service, had to pay £332 here because they take nearly twice as long and charge nearly £100 per hour labour. Safe to say I won’t be coming here again
Racerlad
Jul 22,2023Contacted CK regarding PX'ing my bike, very fair price offered for mine resulted in an easy transaction. Would happily use again.
Dave Ball
Jun 29,2023I'm so happy with the bike, I brought it with out seeing it , it truly is better than I could imagine, I think it was a good deal and I got Avery fair price for my PX ,thanks Andy T and your team
Mrs Julie Reynolds
Apr 25,2023After sending pictures and service history as requested by email for valuation against another bike, waited for 4 days, -nobody came back with a price. When phoning to enquire was told that the bike was no longer for sale, but nobody had rung to tell us this. Terrible customer service won’t be going back again😩
M Skeelon
Feb 21,2023Nice people, great service
Richard Gourlay
Feb 04,2023Today I collected my new bike from colchester kawasaki.. all through the process the sales agent Shauna Fitzgerald was fantastic. Professional and courteous. This is the third bike I bought from kawasaki and Shauna was brilliant. Such an asset to your company.
Andrew Meridale
Jan 31,2023The service from start to finish from shauna was tops , the hole team at colchester kawasaki are professional at there work.thanks guy's and girl's.
Trevor Cox
Jan 26,2023I bought my Royal Enfield Classic 350 in April 2022, and the dealership could not have been more helpful or responsive, even working over the Bank Holiday period to ensure that the bike was delivered promptly, vey impressed!
Adrian Mason
Jan 22,2023Purchased a new Kawasaki Z900rs January 2023, Andy Tietjen could not have been more helpful will definitely recommend. Thanks.
6 Commerce Way, CO2 8HH, Colchester, GB
http://www.colchesterkawasaki.co.uk
Brett
Sep 20,2024I was looking at two bikes a CF Moto and Royal Enfield Shotgun and had a PEX. The response I had was they are not taking part exchanges and will not be looking at having a deal. This is the second time I have had this response. Both of the bikes I tried to pex were low mileage mint 2022, Kawasaki Versys 650 and a low mileage mint Yamaha SCR950. They wouldn't even give a price. I went to a large dealer in Ipswich and had a 5 star service from them.