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Reviews 678
Jackie G.
Jan 23,2025I never received my samples
Robert
Jan 23,2025I ordered my Cozey sleeper sofa just before Thanksgiving this past year and it arrived just in time as they stated it would. It was easy to unpack and assemble and everything was there, no missing parts or pieces. After using the sleeper sofa for about a 45 days We determined the headrests were not needed for our setup because we are a shorter family and the headrests sit on top of the back seat cushion which was a bit higher than we needed. I contacted customer support and initially they stated we were outside the 30 day return window but I asked if they could make an exception. After about a day i received a response that they would send me the required packing to return the headrests (all returns must be in original box) and they would refund 85% of the cost of the headrests. This was a fantastic result as i got most of my monley back and they got perfectly good headrests they can sell again. I would not hesitate at all to purchase again from Cozey.
Janice
Jan 23,2025Very pleased with our rug. Great quality and looks even better in person.
Catherine Skene
Jan 23,2025The delivery took much longer than expected and was missing a box. That was shipped quickly. It was pretty easy to put together. I'm a 71 year old woman and I did it myself. And it was worth the wait. I love my Cozey!
Savana
Jan 23,2025We are SO happy with our Cozey sectional - it is so comfortable and so aesthetic.
Grace Ruthven
Jan 23,2025Honestly the couch was gorgeous and it came so quickly! We got the Altus with a chaise in the emerald green velvet. Such high quality and much nicer than IKEA’s couches. Thanks so much, we’ve been in love since it arrived and it was so easy for me to set up.
Maude
Jan 23,2025The product itself is great – comfortable, easy to assemble, and aesthetically pleasing. However, due to all the trouble I experienced with shipping and the disastrous service provided by the shipping supplier Cozey partnered with, the overall experience was negative. I unfortunately won’t be able to recommend the product to my friends to spare them from having the same experience.
Sarah
Jan 22,2025Every single piece of the couch was sent out at different times, making the tracking extremely confusing. We had friends and family come to set up the couch assuming all parts had arrived but they didn’t. The last parts were set out in the snow, OPEN on our porch with snow getting inside of the packages.
Meg Muirhead
Jan 22,2025Fast delivery, clear instructions, easy to put together. Good looking chair, but Very firm.
L. Desjardins
Jan 22,2025I love my new Cielo couch! It is above my expectations in terms of comfort, material, delivery and easy setup. If you are hesitant, don't be, the quality and comfort is incredible!
stephane
Jan 22,2025Premièrement je parle en français , et j’aimerais recevoir vos courriels en français. Ensuite je suis satisfait de mon achat ! Merci !
Tiffany
Jan 22,2025Pretty sure Cozey a scam. We ordered a couch for $2,600 that was supposed to arrive a month ago, never received any updates, and they continually keep lying whenever I reach out to customer service. We purchased the Ciello XL Sofa and Ottoman on December 2nd. At the time of purchase, the Ciello XL Sofa estimated delivery date was Dec 25. I've had to reach out to customer service four times asking for order updates. They have never once initiated communication to inform me of any shipping delays. When I spoke with Juni from Cozey on December 31st, he said, "The new revised estimated shipping timeframe is now set between 31 December, 2024, and 09 January, 2025". Then, on January 1st, Abdul said, "I wanted to reassure you that your expected shipping date is actually January 16th." I reached out to customer service again last week and they said it would ship by January 19th. It is now January 22nd and I have not received the couch, no order updates, and no order tracking information.
Kennedy
Jan 22,2025I didn’t expect it to come fast but a died fly was in my package. That was so disgusting
JASMINE
Jan 22,2025Never received my item
Jayson Wilson
Jan 22,2025They are great samples.
Paul
Jan 22,2025Never received my order at all!
Annette
Jan 22,2025My additional seats arrived very quickly.
Jessica
Jan 22,2025My runner was exactly like expected. It hasn’t been washed yet, but so far I really like it. I appreciate the contact from the company where I felt appreciated. A nice personal touch!
Meg Morris
Jan 22,2025Easy ordering, high quality product, easy to assemble, fantastic packaging, great communication. Will recommend
Jennifer
Jan 23,2025I never received the swatches