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Reviews 678
Angela
Feb 04,2025Amazing experience from start to finish. The couch itself is the most comfortable one I’ve owned to this day. Easy assembly, I was able to put it together by myself, because I couldn’t wait for my husband to get home. I definitely recommend Cozey. We already have plans to upgrade the couch to a sectional in the future when we move to a bigger place, something that’s easy to do since it’s modular.
Consumer
Feb 04,2025The couch that we purchased was the Cozy Ciello XL in the Sunset Beige color (performance fabric), with the chaise and an ottoman. Although we were really excited for this couch, over time it was disappointing. The fabric has already started pilling, and the cushions also lose their firmness, so it’s not as supportive and can get uncomfortable when sitting for extended periods. The quality of this couch does not hold up with the price, especially when comparing to other couches at a similar price point. We expected better for the price that we paid. We have only had the couch for approximately 6 months. Do not recommend.
Jhar
Feb 03,2025While I'm happy with my Atmosphere couch and the customer service has been great, the shipping and delivery process was a nightmare. When I expressed this to the Cozey team, they did their due diligence to make it right - and they did.
Andrea Gravelle
Feb 02,2025My Cozey Ciello arrived pretty much the day after I placed the order. The fastest shipping I’ve ever experienced. I love my Ciello. The cushions do come pretty firm and require being sat on for a day to lose the overstuffed look, but the materials are high quality, it was easy to assemble and is quite comfortable. Highly recommend this couch.
Ana
Feb 01,2025Great customer service and knowledgeable. We received our order earlier than expected and the assembly was super easy!
Falak
Jan 31,2025Approached cozey for assistance regarding my sofa cushions . Received Very fast and compassionate customer service from Brianna and Vanessa . Looking forward to more of Cozey releases for future purchases .
C
Jan 31,2025This company is sending out spam. .ca? I'd never shop online in Canada so stop spamming me. Um i never shopped there, i know nothing of this company but yet getting spammed. I tried calling but it only goes to vm, no one answers. Y'ALL DON'T ANSWER THE PHONE
Elena
Jan 31,2025Delivery before expected date Packaging is excellent Quality is great
Kirsten
Jan 31,2025Great experience at the in person store with the rep who helped us put together our cart for a complicated order. We also had an issue with missing a couple parts and the online customer service quickly helped us locate them (they were zipped into the arm rest!) only issue was that items came in 15 boxes which were received over the course of week so hard to tell if everything was accounted for at first.
Siddiqui
Jan 30,2025The delivery service with purolator was a nightmare
Andre
Jan 30,2025Customer service is awesome
Rebecca
Jan 30,2025Love the couch! The delivery experience was very frustrating. Communication was very poor.
Noza
Jan 30,2025There was a long delay in the shipment with the sofa. When it arrived, one connector leg was missing. Cozey shipping the leg but the screws were missing. I still have sofa without one leg pending to receive the screws:(
Francis
Jan 30,2025Website is great to use and customer support has been pretty much flawless. We changed our minds about the cover colors and the arm styles. Shipping back with return labels was simple and fast. Just be prepared to have a LOT of cardboard boxes to recycle afterwards… Is it the absolute best couch ever? I don’t know. You can feel a little these are made in china (it does not feel like luxury furnitures), but I do think the price is fair, the customization options are unmatched and the customer support delivers its promises.
Marissa Josue
Jan 30,2025Very nice and beautiful
Al
Jan 30,2025Delivery was faster than originally estimated when i made my order
Anne
Jan 30,2025Beautiful collection, easy to choose
Nancy
Jan 30,2025We love our Atmosphere with storage. Extra blankets and pillows have a place to tuck away as well as seasonal dog toys. It's great to be able to move pieces around to have a couch island for the whole family to lounge on at the same time.
Vanessa
Jan 30,2025Fast delivery! Fair price !
W Stephen
Feb 07,2025Everything about dealing with Cozey was excellent. Right from the beginning, from the experience in store, to the follow-up with my order and the customer service dealing with a couple of issues that i have had.